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Scanner Price Accuracy Voluntary Code - Code of Practice

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  • Sep 11th, 2019 9:27 pm
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[OP]
Newbie
Sep 14, 2003
38 posts

Re: Scanner Price Accuracy Voluntary Code - Code of Practice

Just wanted to make everyone aware of the Scanning Code of Practice: If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.

Detailed info can be found at the link below:

http://cb-bc.gc.ca/epic/internet/incb-b ... 2381e.html

Not really a freebie until you find an incorrectly scanned price - but once you do please post.

FYI - Just picked up the last Hulk Watch at the Leslie and Sheppard Shoppers in Toronto - Regular Price = $14.99 Clearance Price = $4.99 - Incorrect Scan Price = FREE!!
137 replies
Member
User avatar
Nov 24, 2002
289 posts
21 upvotes
yeppers, seems to get posted about every few months, good reminder though
Member
Jul 15, 2003
262 posts
This is true. I was at NoFrills yesterday and purchased a dozen corn that should have been for 1.99, but the price came up as 2.39. I told the cashier about this inaccuracy in the price and then she confirmed it for herself. I then told her that by rights, I am supposed to receive the item for free and she agreed and I got my refund of 2.39 :D
Newbie
User avatar
Jul 10, 2003
73 posts
As far as I know "All" retail stores participate. I've seen the "scanning code of Practice" posted at all consumers stores. e.g Shoppers, Pharmaplus, IGA, no frills, Loblaws. etc etc.

I was at loblaws purchasing hamburger patties and it was supposed to be $3.99 but they rang it in as $4.99. He changed the price but then I pointed to the scanning code of practice and without a comment he provided the item for free.

BUT the limit is free upto $10. So if the product was priced at $11. Then I would get a maximum of $10 off and I would pay the $1 +tax.

hope that helps
AD
Sr. Member
Mar 11, 2003
588 posts
7 upvotes
Toronto
not at staples though!! they scanned a wrong price on a belkin lan wire for me and i told them about the scanning code, and they were like "nice try kid".
Newbie
May 18, 2002
50 posts
Just in case the retailer plays ignorant I keep a copy of the "Code of Practice" in my glove box. Download and print it HERE.
Member
Jul 12, 2003
279 posts
Originally posted by gillianchung@Sep 24 2003, 04:22 PM
not at staples though!!  they scanned a wrong price on a belkin lan wire for me and i told them about the scanning code, and they were like "nice try kid".
well, technically they were wrong...

i have a question, what if the scanner rings up a higher price, but the sales dude fixes it without you having to correct him? i assume then that the policy doesnt apply...
Member
User avatar
Feb 25, 2003
479 posts
262 upvotes
Vancouver
Originally posted by gillianchung@Sep 24 2003, 04:22 PM
not at staples though!! they scanned a wrong price on a belkin lan wire for me and i told them about the scanning code, and they were like "nice try kid".
we all HATE staples :ph34r:
Newbie
User avatar
Jun 1, 2003
40 posts
Originally posted by diwana+Sep 25 2003, 02:58 AM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (diwana @ Sep 25 2003, 02:58 AM)</td></tr><tr><td id='QUOTE'><!--QuoteBegin--gillianchung@Sep 24 2003, 04:22 PM
not at staples though&#33;&#33;&nbsp; they scanned a wrong price on a belkin lan wire for me and i told them about the scanning code, and they were like "nice try kid".
well, technically they were wrong...

i have a question, what if the scanner rings up a higher price, but the sales dude fixes it without you having to correct him? i assume then that the policy doesnt apply...[/b][/quote]
not necessarly this code is voluntary&#33;
if staples has this code in effect ya they were wrong, but if they don't you SOL :o
Can anyone confirm Staples has adopted this code?
Rent this space
Deal Addict
User avatar
Aug 26, 2002
1513 posts
147 upvotes
Toronto
Dominion has not adopted this code...
i buy stuff there and they overcharge me all the time. The s***ty thing is, they won't even refund me the tax portion so i'm still overpaying. I hate dominion :angry: :angry: :angry:

Sent angry letters to their head office to, and the only response I ever got was "thanks for writing" :angry: :angry:
Sr. Member
Oct 30, 2004
842 posts
Toronto
Thanks for posting - have used it at both IGA and Shoppers Drug Mart recently.
Sr. Member
Dec 24, 2003
760 posts
5 upvotes
Used at Walmart & No Frills recently. Did'nt knew SDM also has this policy. Their register rang Life brand batteries at a higher price than shelf price. Could have got them for free.
Member
Mar 5, 2005
461 posts
2 upvotes
Richmond Hill
bigredlemon wrote:Dominion has not adopted this code...
i buy stuff there and they overcharge me all the time. The s***ty thing is, they won't even refund me the tax portion so i'm still overpaying. I hate dominion :angry: :angry: :angry:

Sent angry letters to their head office to, and the only response I ever got was "thanks for writing" :angry: :angry:
The dominion at my house does follow this code. I see the sign posted at every cashier. :D
Newbie
Sep 8, 2004
23 posts
Zellers here in Winnipeg said they dont do or follow the SCOP. I know that Walmart, IGA, SDM and Superstore does.
Deal Addict
User avatar
Jul 10, 2004
2866 posts
540 upvotes
Ontario
sweet
nice tip, all that cash i could have been scooping up.
¨°º©oVelox, Versutus, Vigilanso©º°¨
Deal Guru
Mar 14, 2005
13811 posts
2498 upvotes
I've never heard of this before. Thank you OP and lance for informing me!
Sr. Member
User avatar
Jan 4, 2005
881 posts
1 upvote
Does anyone know if Hy & Zel's participates?

I forgot to look today ... I notified cashier of wrong price... Ruffles chip scanned at $2.99. It was actually $2.49. She corrected the price... but I forgot about code until after... I should call head office and see.

but I doubt they participate.
Deal Fanatic
Jun 22, 2004
6613 posts
185 upvotes
If the stores don't honour the scanning code of practice, then lodge a complaint by calling the number on page 7 of the pdf code: 1-866-499-4599.

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