Computers & Electronics

Seagate drive failed me

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[OP]
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May 6, 2005
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GVR

Seagate drive failed me

I bought a portable drive back in may for my trip in june. Returned at the end of june to plug my drive in and have windows report a problem. It shows space used, but no files are listed when I explore the drive. On the trip itself, didn't have any issues using the drive.

I'm beyond the 30 days of purchase from Staples and I threw out the box/etc (but do have the receipt from online order). right before my trip as I was cleaning up.

Is there anything I can do to return this to Staples? I have absolutely zero confidence in repairing+continuing to use the drive at this point, and I'm not exactly for getting a replacement since this drive failed me the first time I actually needed it.

What can I do?
19 replies
Deal Expert
Feb 24, 2007
15094 posts
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I presume you would be concerned regarding the stored data on that drive. For attempting to recover the data try their recovery service..

http://www.seagate.com/ca/en/services-s ... s/recover/

As far as returning the drive, you will have to contact Seagate where they will ship you a replacement refurbished drive once they receive your unit. You will need to contact them for an RMA.
Once you receive the refurbished external from Seagate, you can consider selling it on BST or Kijiji in order to recoup some of the money.
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Dec 24, 2006
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Barrie
I got bit by the Seagate bug hard as well. Two of 3TB drives in my NAS went belly up. Lost almost 2TB of data after restoring and recovering. It sucked.

Your best course of action right now is either through Seagate or a Credit Card Warranty plan if your credit card has one.
Deal Fanatic
Dec 12, 2009
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Toronto
Seagate Recovery Services will do the Seagate RMA for you if you use their services.

I didn't have a great experience with them although they did recover the files I needed. They wait for the RMA drive to arrive to restore to. If you don't have a drive that qualifies for an RMA replacement, they will simply give you your data on a drive or USB stick. Go figure.

What types of files did you lose? That makes a big difference in what they charge.
Deal Fanatic
Dec 12, 2009
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RunnerForDeals wrote: I got bit by the Seagate bug hard as well. Two of 3TB drives in my NAS went belly up.
Thanks for the reminder. Note to self, backup NAS.
Sr. Member
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Dec 25, 2010
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Toronto
I had a Seagate that failed me too. Think I'm going to switch to WD from now on.
Selling cheap textbooks & books. Price is negotiable!
[OP]
Deal Guru
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May 6, 2005
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GVR
RunnerForDeals wrote: I got bit by the Seagate bug hard as well. Two of 3TB drives in my NAS went belly up. Lost almost 2TB of data after restoring and recovering. It sucked.

Your best course of action right now is either through Seagate or a Credit Card Warranty plan if your credit card has one.
Interesting note about the CC - anything I can do through my CC that would be quicker/easier/get me my refund? Technically it would still very much be under the MFR warranty...
Deal Expert
Feb 24, 2007
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Kaitlyn wrote: Interesting note about the CC - anything I can do through my CC that would be quicker/easier/get me my refund? Technically it would still very much be under the MFR warranty...
Unfortunately, no. It's all between you and the manufacturer/Seagate. If you had used your Gold/Platinum CC, it would possibly double your warranty (if only new unit at the time of purchase) but any quality issues (past the 15 days from Staples) is in the hands of Seagate returns/warranty department.
Deal Expert
Aug 22, 2006
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jackrabbit000 wrote: Seagate's HD's are crap. I always buy Western Digital and not once have I ever had a problem.
grumps312 wrote: I had a Seagate that failed me too. Think I'm going to switch to WD from now on.

I'm staring at 3 dead WDs right now.
ALL hard drives will fail.
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Jul 27, 2009
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What exactly is your problem? During your trip how did you access your portable HDD? Through your laptop? How did you access your portable HDD when your got home? Through the same laptop? Have you try opening up the portable HDD and if you have a desktop computer have you try connecting it to one of your sata to see if you have the same problem? Is your portable HDD have file encryption?
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Oct 6, 2005
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death_hawk wrote: I'm staring at 3 dead WDs right now. ALL hard drives will fail.
I agree - all drives are prone to failure. I just buy whatever is cheapest and make sure I have multiple backups.
Member
Aug 11, 2007
300 posts
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grumps312 wrote: I had a Seagate that failed me too. Think I'm going to switch to WD from now on.
... or Toshiba or Hitachi. They are actually the most reliable drives right now. Then WD. Seagate used to be good but they have not been reliable for a while now. They never should have bought Maxtor as Seagate has been bad ever since they bought them. Samsungs were awesome drives too and I thought that Seagate would improve after they bought Samsung a few years back but unfortunately that has not happened.
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Feb 24, 2007
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Streamrider wrote: ... or Toshiba or Hitachi. They are actually the most reliable drives right now. Then WD. Seagate used to be good but they have not been reliable for a while now. They never should have bought Maxtor as Seagate has been bad ever since they bought them. Samsungs were awesome drives too and I thought that Seagate would improve after they bought Samsung a few years back but unfortunately that has not happened.
Planned or built-in obsolescence..is the name of the game.
Deal Addict
Jun 1, 2007
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M4W 1J6
What exactly is this problem that Windows is reporting? You had data stored on the drive or not? Run CHKDSK on it to see if there are any file system errors. I'm gonna guess that this is a PEBKAC problem.

Hard drives are mechanical and do fail (assuming it's not a PEBKAC problem). Staples is unlikely to take it back, so if you have no faith in a replacement drive then throw it out and be done with it.
Deal Expert
Aug 22, 2006
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Streamrider wrote: Samsungs were awesome drives
SO MANY FAILED F1s.
I'm sitting on what (was worth) $2000 of F1s that gave me nothing but problems. I had something like an 80% failure rate.
Deal Fanatic
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Nov 24, 2012
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Space
Avoid Seagate, problem solved. WD or Hitachi if you value your time and reliability.
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Aug 22, 2006
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Solsearchin1 wrote: Avoid Seagate, problem solved. WD or Hitachi if you value your time and reliability.
That's funny because I have more failed WDs currently than Seagates.
More failed Seagates than Hitachis but that's mostly just a numbers game. I only have like 8 Hitachis compared to 50+ Seagates and WDs each.
Deal Addict
Nov 26, 2011
1085 posts
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ontario
my first WD drive I foolishly thought it would work

I had a ton of videos and pictures that I put on the drive and deleted them from my pc
I forget what happened but I owned the drive less than a week and I think the light was just blinking and saying it wanted to reformat
took it back to tiger direct and he said it was gone and exchanged it for another one
haven't had problems with the 2nd one yet - both were the 2tb models
Deal Expert
Feb 24, 2007
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http://storagemojo.com/2007/02/19/googl ... xperience/

[QUOTE]
Google’s Disk Failure Experience

by Robin Harris on Monday, 19 February, 2007

Google released a fascinating research paper titled Failure Trends in a Large Disk Drive Population (pdf) at this years File and Storage Technologies (FAST ’07) conference. Google collected data on a population of 100,000 disk drives, analyzed it, and wrote it up for our delectation.

In yet another twist of consumer-driven IT, the disks Google studied, PATA and SATA drives, are the same drives you and I would buy for personal use. As an ironic result, we now have better data on drive failures for cheap drives than the enterprise does for its much costlier FC and SCSI “enterprise” disks with their much higher MTBFs.

[/QUOTE]

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