[Sears] Mattress Sale: $200 Simmons Backcare Salma Sleep Set + More (Price Error?)

alpha2omega wrote: ↑ Then you get stuck on the phone with CSR Frank from Delhi for 45 minutes...

I made 4 different (fruitless and frustrating) calls to their call centre and got the Philippines every time....

I tried calling Sears Canada head office - the customer service number routes to an IVR and depending on what numeric choice I made - I either got the same call centre in the Philippines or "You have made an incorrect menu choice" or a fast busy signal.

I work in downtown Toronto so I tried to walk to 290 Yonge Street (Sears Head Office) on my lunch hour - for the life of me I can't figure out how to get to 290 Yonge Street - the north end of the Eaton Centre is under construction and I spent a few minutes trying to figure out how to get to 290 Yonge through all the construction and gave up.

I can't believe that Sears Canada's Canadian office is totally unreachable by phone... horrible customer service

njvr wrote: ↑TWNXL,KNG FDN,M
What is this mean?
I hope it comes with king size bed and foundation box

it means you just got on board with the rest of us. It's a different story if its sinking but hey we go down together in this

alpha2omega wrote: ↑Oh absolutely. I don't think they go on sale for that price very often. It's still somewhat of an illusion though because of over inflated price on mattresses. The $2500 set for $400 I was looking at was $689 4 years ago (from a quick google search). So that's a $289 savings. Depreciate that over 4 years and consider other mitigating factors and suddenly this deal is like $100 and not $2100. Then you get stuck on the phone with CSR Frank from Delhi for 45 minutes...

Good point. Realistically, I am expecting a refund at the store. If instead I get what I ordered, then that is okay too.

Ordered a king mattress, then wife emailed me saying daughter could use a new twin mattress. Ordered that, then realized I just paid for delivery twice on same day (not enough caffeine yet, and no vehicle large enough to deal with ship-to-Sears). Spoke to a CS rep (country unknown), who managed to cancel my two orders, send me a cancellation confirmation email for each, while I then placed a new order for both together. Only charged delivery once now ($70), which reduced to $20 with discount code. Overall an awesome deal, and really impressed with the agent's energy in getting this worked out. Try to get a guy named Schane if you have to call in!

badsha wrote: ↑it means you just got on board with the rest of us. It's a different story if its sinking but hey we go down together in this

exactly... this picture illustrates the situation[IMG]http://upload.wikimedia.org/wikipedia/c ... A9duse.jpg[/IMG]

amy2421 wrote: ↑I had one of their offshore reps give me terrible attitude and get into a huge argument with me, and after 30 minutes on the call I still didn't have the information I called for! (just wanted confirmation of an order I'd placed.) I was baffled at how terrible the customer service was, and have had a similar experience on multiple occasions.

It used to work pressing the option for French, but the last time I tried that the Canada-based French rep refused to deal with me in English (even though he spoke English) and transferred me to the Phillipines.

yeah, gotta love that.... That should be a way bigger deal than most people make it out to be

Stillspringly wrote: ↑Ordered a king mattress, then wife emailed me saying daughter could use a new twin mattress. Ordered that, then realized I just paid for delivery twice on same day (not enough caffeine yet, and no vehicle large enough to deal with ship-to-Sears). Spoke to a CS rep (country unknown), who managed to cancel my two orders, send me a cancellation confirmation email for each, while I then placed a new order for both together. Only charged delivery once now ($70), which reduced to $20 with discount code. Overall an awesome deal, and really impressed with the agent's energy in getting this worked out. Try to get a guy named Schane if you have to call in!

His name is probably "Sachin" and he should be from India

we don't have anyone here who is/are planning on going to Sears home office to get a mattress or do we???

phillipsj89 wrote: ↑"complete hassle"

I have spent 5 mins ordering a product... maybe 15 mins in the store either getting my bed or my refund. Thats not too bad lol

And 10hrs reading this thread, plus popcorn and coke and $4 nonrefundable store shipment.

Just took a look at my confirmation orders
QN FDN,MM SPLEN
and
TWN MAT,MM OXFO

both times ordered queen firm mattress and foundation....hopefully one of them turns out right

KMKM wrote: ↑And 10hrs reading this thread, plus popcorn and coke and $4 nonrefundable store shipment.

that's some serious analysis right there

badsha wrote: ↑that's some serious analysis right there

This thread has been entertaining to say the least. My bed is new enough that I don't need another, so i'm just here for the possible excitement/heartache.

Cheezoos1 wrote: ↑Just took a look at my confirmation orders
QN FDN,MM SPLEN
and
TWN MAT,MM OXFO

both times ordered queen firm mattress and foundation....hopefully one of them turns out right

I thought the email Sears sent me said URAN IDI OT, but realized that one came from elsewhere.

renegadeavenger wrote: ↑Weird I cannot check my order status online anymore. Is my order cancelled ? I wasn't told about it at all.. no email received as well

I had the same issue

Called in to cancel my order this morning. Asked CSR rep to verify what I had ordered. He stated it was a 'boxspring' only....I thought I had ordered a mattress/boxspring set. So those who placed order for delivery might want to call up and verify that they'll actually be receiving the item they ordered.

FYI - takes 7-10 business days for funds to be credited back according to CSR

None of the links are working now

plymouthhater wrote: ↑I made 4 different (fruitless and frustrating) calls to their call centre and got the Philippines every time....

That's probably the same office I got. The CSR I got was actually Fransisco. He spoke English well enough to carry a conversation but not well enough to really "trouble shoot" a problem like this. I find that happens way too often. Mind you his English is way better than my French, but I'm not a CSR.

No single beds....

Stillspringly wrote: ↑I thought the email Sears sent me said URAN IDI OT, but realized that one came from elsewhere.

LoL