New offer sent to eMail. Shaw Fiber 500 $79/month +$100 credit (2Y Term)

icenoodle wrote: ↑ What was the number that you called? I am currently with Shaw 300 and TV. Call in customer care and no deal for me and asking me to pay more for same services.

Any Shaw retention agent, feel free to pm me. Thank you.

Same boat, isn't that annoying? They won't let you in on the new deals but they also charge more for staying with what you have!

Shaw is the only company that gets to market DOCSIS speeds as Fibre, it's not even symmetrical.

likely as in the past, not customer care, would have to go through the steps to cancel and get a retentions rep, customer care is just the front line sales rep and can't really offer anything that isn't off the books. Retention rep to keep you from cancelling should be able to do something. Find comparisons to new customer deals, Telus deals. Don't mention RFD, likely wont get you anywhere. But do find a list of comparable services, faster/bundles or not and cheaper then push those to the customer care rep, then if they wont do it, ask to talk with retention or cancellation. Those people should be able to do something better.

I was a Shaw customer since Shaw started cable internet in Calgary, attended the show, signed up right there. Anything better than 56K dailup was a bonus But I've been on and off with them over the years. Generally couldn't give a Sh1T about keeping your customer but wanting to sign new ones instead and losing your client base to competitors. Then go back to shaw after the 6 months or whatever to get the new customer deals. Even one time I had to cancel cause the new rate was more than new customer rate. So got tenant in the basement to sign up for it instead and I cancel mine. Same service, swap modems, cheaper price for 2 years. Just the added waste of time to swap back and forth when they could just pass the savings onto LOYAL customers. But whatever, I understand the churn to increase the user base in new subs is more important in the quarterly reports.

MikeyCanuck wrote: ↑ I believe there was a 1GB promo of data included very early on after launch, but I don't think I've seen anything like that for awhile. Basically I buy my kids 1GB for $10, and they don't use the total over 90 days, so basically $3.33/month for their plans.

That 1GB was a promo, BUT if you call and talk to them, there is an unadvertised plan for unlimited talk/text and 3GB/month for $15/month if you have a shaw cable internet plan.

whizzzkid wrote: ↑ Shaw is the only company that gets to market DOCSIS speeds as Fibre, it's not even symmetrical.

100% this. I find this so misleading. The upload speed is hidden.

if you go talk to someone in person, it's actually $75 for internet 500 with $150 credit. With small TV, it's $115 with $400 credit. source: I just got it on the weekend

when I called in it was $79 with $100 credit for internet only, or $129 with TV and $250 credit.

d1gdug wrote: ↑ 100% this. I find this so misleading. The upload speed is hidden.

not sure if anything happened but telus was actually suing shaw over that

Anyone know how long this deal lasts for?

MikeyCanuck wrote: ↑ I believe there was a 1GB promo of data included very early on after launch, but I don't think I've seen anything like that for awhile. Basically I buy my kids 1GB for $10, and they don't use the total over 90 days, so basically $3.33/month for their plans.

There is no more 1GB promo data anymore. But if you speak to the agent with Shaw mobile they can give you a back pocket offer of $15/3GB Nationwide data. Really sweet deal.
However, be aware that Shaw mobile is only for AB/BC customers. If you don't have internet there is pretty much no point signing up with Shaw mobile - too expensive.

VR6 wrote: ↑ Same boat, isn't that annoying? They won't let you in on the new deals but they also charge more for staying with what you have!

You should tell the first agent that you would like to cancel because of the price... they will pay more attention on you and give you better deals.

whizzzkid wrote: ↑ Shaw is the only company that gets to market DOCSIS speeds as Fibre, it's not even symmetrical.

Telus has been advertising their "optik" tv for a decade now. It has no bearing on whether or not you actually have FTTH. I'd say that's even more misleading, but Shaw's stretching of the truth is also hilarious.