[Shaw] Shaw Home Internet renewal 300 mbps unlimited $54/month + $100 bill credit + free 2 phone lines YMMV

Okay, so I've been following this thread for a couple of weeks and meanwhile, I've been trying to chat with Shaw to see if I can get the best deal. This is how it went.

1. Chat with a Shaw agent and she offered me $60 for the internet 300 which currently I have the same one for $45/month and it expires in Feb 2021. She didn't even tell me about the internet 600 and said I'd have to jump to the fibre gig which are more than $100
2. Chat with a Shaw agent again the next day and he offered me the $60 for the internet 300 and then he offered me $70 for internet 600 which in my opinion was the better deal for me. He also offered a $100 credit in bill.
3. Chat with a Shaw agent again two days later. He offered me internet 300 for $65... and I was like well it was $5 cheaper two days ago so he goes and changed this price to $60 and was like sorry. Then I asked if he can offer me better speed so then he goes to offer me internet 600 for $80 and I was done with him.
4. Chat with a Shaw agent again the next day and he was cool. He offered the same as the 2nd shaw agent did and he said this is the best he could offer to me. So I went with the internet 600 for $70 because I didn't mind paying $10 extra for double the speed. So Internet 600 for $70 with a $100 bill credit. I also asked him if we can renew in February so I can still have the $45 deal for one more month and he deferred the renewal till February as well.

In my opinion these are pretty much the best they can offer and we can't really blame the agents if the company does not wanna give its existing customer's better deals. I agree Telus definitely has better offers to keep you around but Shaw is still offering me a better price at the moment, so I will be sticking with him. Also I've realized that you can get a better deal over the chat than calling. Calling gets you nowhere.

Goodluck everyone!

Most chat agents are pretending deal doesn't even exist.

Best they offered was internet 300 / essential tv / phone $215 with 100$ bill credit.

Said thanks but no thanks.

Rogers or Telus here I come.

bosanac12 wrote: ↑ Most chat agents are pretending deal doesn't even exist.

Best they offered was internet 300 / essential tv / phone $215 with 100$ bill credit.

Said thanks but no thanks.

Rogers or Telus here I come.

That's because the deal doesn't exist unless you meet the qualification criteria. The agents are not pretending, they literally have no reason to. lol

If you qualify, it clearly tells the agent (phone or chat) that you qualify.

@Gurbar2305 obviously met all the criteria which is why he got the deal (or similar) and yeah, $70 for 600 is worth it.

billybob123 wrote: ↑ Shaw uses Freedom's network (see link:https://www.shawmobile.ca/en-CA/network-coverage ) so you'll be able to use it in the GTA. You can't get a number other than AB or BC (see link https://support.shaw.ca/t5/billing-acco ... -section-2 )

I don't know what Shaw would do if all your calls and data usage are in GTA though.

I understand, thats exactly my query. If I use in GTA, will it be local or Nationwide roaming.

Shaw used to be very kind to customers. Recently they changed so much. I'm heading to Telus now. Very sad.

nitin12822 wrote: ↑ I understand, thats exactly my query. If I use in GTA, will it be local or Nationwide roaming.

It's local in most regions of the GTA, see the links in your quoted post - there is a coverage map that answers your question if you need to know more specific regions of GTA.

I had the original $45 Plan with the Technicolour XB6 and "downgraded" it to the $54 Plan with the Hitron (saving $6 /month for 2 years). I am wanting to put that $144 saved into purchasing a third party wifi router instead since I figure I may as well own something instead of putting it to rent on the "extra" modem cost of the XB6. Can anyone suggest a good/reliable unit? I am not a super heavy user outside of streaming TV and Internet (no gaming or heavy transfers) and live in a two-story house. Any help would be awesome!

the411 wrote: ↑ I had the original $45 Plan with the Technicolour XB6 and "downgraded" it to the $54 Plan with the Hitron (saving $6 /month for 2 years). I am wanting to put that $144 saved into purchasing a third party wifi router instead since I figure I may as well own something instead of putting it to rent on a modem. Can anyone suggest a good/reliable unit? I am not a super heavy user outside of streaming TV and Internet (no gaming or heavy transfers) and live in a two-story house. Any help would be awesome!

Hows your experience with the hitron model compared to the xb6? I am planning to do the same. Thanks.

ReginaldB13317 wrote: ↑ Hows your experience with the hitron model compared to the xb6? I am planning to do the same. Thanks.

My Hitron modem cannot sustain 300mbps. I'm being told everything is fine, but I pay for 300mbps and only get 160mbps and Shaw doesn't seem to care, even though the initial installer told me that the Hitron would have issues at 300mbps and to call in and get it swapped out.

the411 wrote: ↑ I had the original $45 Plan with the Technicolour XB6 and "downgraded" it to the $54 Plan with the Hitron (saving $6 /month for 2 years). I am wanting to put that $144 saved into purchasing a third party wifi router instead since I figure I may as well own something instead of putting it to rent on a modem. Can anyone suggest a good/reliable unit? I am not a super heavy user outside of streaming TV and Internet (no gaming or heavy transfers) and live in a two-story house. Any help would be awesome!

you keep your hitron and disable wifi. Use Unifi APs to provide coverage. Just don't go with wireless mesh, only direct connection to the router's embedded switch!

sxtra wrote: ↑ Shaw used to be very kind to customers. Recently they changed so much. I'm heading to Telus now. Very sad.

No kidding. I just informed them I was switching in a non confrontational way and wanted steps on how to return the devices and any procedures for cancellations...and the rep put me on with their "supervisor" who proceeded to start arguing with me.

I will copy a line of what she said:
"we offered you a competitive package and it apparently sounds like it wasn't good enough for you. I can offer you a $30 bill credit but this is our last offer on this call."

Their customer service this month has been absurd. It's night and day to 2 years ago. What the hell happened?

I'm switching to Telus end of the month. Not at all regretting it.

ReginaldB13317 wrote: ↑
Hows your experience with the hitron model compared to the xb6? I am planning to do the same. Thanks.

Snake13 wrote: ↑ My Hitron modem cannot sustain 300mbps. I'm being told everything is fine, but I pay for 300mbps and only get 160mbps and Shaw doesn't seem to care, even though the initial installer told me that the Hitron would have issues at 300mbps and to call in and get it swapped out.

I signed an extended family member to Shaw on a 2-year value plan (no competing choice) LY and requested/made sure the installer put in the XB6 (so many bad reviews on Hitron even then). While Shaw Contract increases are a fact of life, making loyal customers downgrade equipment is absurd. Shaw ends up with a pile of used modems to make a point. Clearly, middle management (and down) are being asked to do idiotic tasks.

Looks like they're not very confident in their throttling capability.

Dennisrfd wrote: ↑ you keep your hitron and disable wifi. Use Unifi APs to provide coverage. Just don't go with wireless mesh, only direct connection to the router's embedded switch!

Is there a step-to-step guide that shows how to do this anywhere (preferably with pictures) and identifies which exact model of Ubiquiti?

Started with the online chat, then called in.

Was only able to either get:

• $59 / month - $100 bill credit
• $54 / month no credit

Lady was nice, She asked if there is a number she could look up for someone with the $54 with $100 credit, but I didn't have anyone to reference.

Tried with 3 agents. satisfied with $54 and $50 bill credit. I needed $0 mobile plan for my kids so. Seems Shaw mobile is better than Freedom in my area. North Surrey.

Just talked to an agent via online chat and was offered $100 plus taxes per month for my bundled INT 300 and TV service.
here's the breakdown what I was offered:
-INT 300 with blue curve modem rental at $55
-Limited TV + Cantonese pack + Fairchild 2 + rental at $45
-$100 bill credit

Previously, I talked to an agent in mid December, and was offered $105 + taxes /month with $100 bill credit for the same packaged deal.
The only change was INT 300 now being $5 cheaper; so I took it because I don't think I 'll be getting anything better based on the deals posted.

hope this helps

funtastic wrote: ↑ Is there a step-to-step guide that shows how to do this anywhere (preferably with pictures) and identifies which exact model of Ubiquiti?

Disabling your provider's WiFi is a good idea, as is going with a high-quality router / access point model.

I installed Ubiquiti about a year ago. I'd have to say, if you asked me in the first 3 months, I would have sung it's praises. But Ubiquiti's software/firmware patching issues, product support, and communication are in the dumps and I'd recommend avoiding until they get it together.

Unless you're an experienced network admin, I'd recommend going with something else.

Just wondering, if people have seen the bill credits posted to their accounts yet? I was offered the bill credit when I renewed a few weeks ago, and the services have all updated, but my "current balance" is still reflecting my PREVIOUS contract... just wondering if I have to wait till the next billing cycle for it to update or show up?

TIA

Snake13 wrote: ↑ Disabling your provider's WiFi is a good idea, as is going with a high-quality router / access point model.

I installed Ubiquiti about a year ago. I'd have to say, if you asked me in the first 3 months, I would have sung it's praises. But Ubiquiti's software/firmware patching issues, product support, and communication are in the dumps and I'd recommend avoiding until they get it together.

Unless you're an experienced network admin, I'd recommend going with something else.

Thanks Snake, I'll have to monitor RFD for deals on a quality router/ap that gets some good feedback.

Snake13 wrote: ↑ Disabling your provider's WiFi is a good idea, as is going with a high-quality router / access point model.

I installed Ubiquiti about a year ago. I'd have to say, if you asked me in the first 3 months, I would have sung it's praises. But Ubiquiti's software/firmware patching issues, product support, and communication are in the dumps and I'd recommend avoiding until they get it together.

Unless you're an experienced network admin, I'd recommend going with something else.

funtastic wrote: ↑ Thanks Snake, I'll have to monitor RFD for deals on a quality router/ap that gets some good feedback.

Google mesh wifi is on sale for 235$
Google WiFi - Mesh WiFi System - WiFi Router Replacement - 3 Pack https://www.amazon.ca/dp/B08GG9CMLR/ref ... UTF8&psc=1

It’s simple and stable.