[Shell] EXPIRED: Save 10% on purchases until December 30th with linked Mastercard

I just got this response


Hi,

Thank you for reaching out to us.

We apologize for any inconveniences caused in regards to this promotion.

Our promotions team announced that there were some delays in processing the rebates for many customers due to the reason that the promo was cut short. As per their advise, if you have made a transaction before October 8, you will be receiving the rebate, however, it may not appear immediately on your next credit statement due to processing issues.

In this case, we highly advise to be patient as many rebates are still being processed, and the rebate you are looking forward to should appear on your next other credit statements rather than the October 12 statement. We will provide further instructions if in case your expected rebate was truly not provided accordingly.

Should you have any further concerns, feel free to contact us.

Thank you.

Regards,

Roi
Customer Operations Specialist

TransporterSD wrote: ↑ Park that, I am not wasting my time , I am going chargebacks

Complete and utter silliness. You give us all a bad name.

why is everyone trippin? the company says they will credit any transaction before the cutoff, so just let them do their thing. Obviously the RFD effect overwhelmed them and calling multiple times over and over is only making it worse. Do you really think they would destroy their reputation by saying they will credit but then not following through? come on now.

I'm still waiting for a few credits too but i'm truly not worried at all. If i don't get my credits by the end of october i will eat crow but until then i suggest we all calm down.

GiftCardCollector wrote: ↑ why is everyone trippin? the company says they will credit any transaction before the cutoff, so just let them do their thing. Obviously the RFD effect overwhelmed them and calling multiple times over and over is only making it worse. Do you really think they would destroy their reputation by saying they will credit but then not following through? come on now.

I'm still waiting for a few credits too but i'm truly not worried at all. If i don't get my credits by the end of october i will eat crow but until then i suggest we all calm down.

The reason is because the cutoff date, the credits came within 3-5 business days after posting on the card.

This time it's been weeks.

trinxified wrote: ↑ The reason is because the cutoff date, the credits came within 3-5 business days after posting on the card.

This time it's been weeks.

did you not see the 10+ replies that have been quoted in this thread where their customer service claimed they are delayed, but assure they will still be posted?

The only reason I emailed them was because people were talking about those forms and wanted to get mine in ASAP. But clearly they are just delayed. So let's just wait and see

On the phone with capital one, not gonna waste my time with the forms, that wasn’t part of the deal

TransporterSD wrote: ↑ On the phone with capital one, not gonna waste my time with the forms, that wasn’t part of the deal

Keep us posted. Thanks!

GiftCardCollector wrote: ↑ did you not see the 10+ replies that have been quoted in this thread where their customer service claimed they are delayed, but assure they will still be posted?

Many people's issue is that there are transactions after Oct. 8. There was nowhere saying people need monitor the promotion web page before every purchase to make sure it is still on going. I purchased Shell gas on Oct. 11 and Oct. 17 already, I only realized that the promo was very early terminated today because Oct. 11's credit was not in in time. I was complaining that there is no grace period giving people time to be aware of the termination of the promotion, and this effectively gave Shell advantage over other competitors during such period. I would have gone to Costco instead for both times if I had knew it and Shell's price was even higher than Esso's in the case of my second purchase.

GiftCardCollector wrote: ↑ why is everyone trippin? the company says they will credit any transaction before the cutoff, so just let them do their thing. Obviously the RFD effect overwhelmed them and calling multiple times over and over is only making it worse. Do you really think they would destroy their reputation by saying they will credit but then not following through? come on now.

I'm still waiting for a few credits too but i'm truly not worried at all. If i don't get my credits by the end of october i will eat crow but until then i suggest we all calm down.

Agree. No need to do charge backs. But still scummy of them to end the promo early with no way to notify people. Could have at least kept it on gas.

someone posted the form and email address in the shopping discussion thread. the form is real guys, there is totally a reason to be mad. they are going to make us jump through hoops now.

I did three fill ups during the promo. Only the earliest transaction got $5 credit. Should I be worried?

Sept 27 - refund on Oct 2
Oct 5 - nothing yet
Oct 14 - nothing yet

WOW! I did not know they ended this promo until i looked for this thread because my last two transactions havnt been credited with the 10%. Made a transaction Oct 9 $59 and one Oct 18 $110. Pretty pissed off that they abdrubtly ended it and did not notify customers..
They should've stopped taking new cards or something.

Is there anything that can be done in order to possibly get the 10% back that I deserve? I was using the CAP1 MC.

I only went to shell because with the 10% the gas was cheaper than everywhere else.

Ttraww wrote: ↑ WOW! I did not know they ended this promo until i looked for this thread because my last two transactions havnt been credited with the 10%. Made a transaction Oct 9 $59 and one Oct 18 $110. Pretty pissed off that they abdrubtly ended it and did not notify customers..
They should've stopped taking new cards or something.

Is there anything that can be done in order to possibly get the 10% back that I deserve? I was using the CAP1 MC.

I only went to shell because with the 10% the gas was cheaper than everywhere else.

Really now?

vivibaby wrote: ↑ Really now?

why not? he signed up for a promo to buy overpriced gas to get 10% back. the company didnt even tell anyone that they pulled the rug out on everyone. why does he not "deserve" his 10% back?

I just filled up at Shell and refused to pay for it since they "owe me" $60 in rebates. I'll use it as store credit until it clears.

I am on the fence with doing chargebacks (have a few transactions made before Oct. 8). On one hand, I am actually not worried about getting my 10% back (yes, I think it is MY money because I followed T&C of this promotion to the letter). On the other hand, chargebacks may speed up this process, so that I’ll be able to forget about this whole thing and this thread sooner. The only thing that is stopping me now is that, most likely, it’s the Shell stores where purchases were made that are going to deal with chargebacks... and these stores did absolutely nothing wrong.

mbmbkop wrote: ↑ I am on the fence with doing chargebacks (have a few transactions made before Oct. 8). On one hand, I am actually not worried about getting my 10% back (yes, I think it is MY money because I followed T&C of this promotion to the letter). On the other hand, chargebacks may speed up this process, so that I’ll be able to forget about this whole thing and this thread sooner. The only thing that is stopping me now is that, most likely, it’s the Shell stores where purchases were made that are going to deal with chargebacks... and these stores did absolutely nothing wrong.

no, the stores are fine. The money go out of the main Shell account

jtcb wrote: ↑ I did three fill ups during the promo. Only the earliest transaction got $5 credit. Should I be worried?

Sept 27 - refund on Oct 2
Oct 5 - nothing yet
Oct 14 - nothing yet

Oct 5th no
Oct 14th. You will not get

My transaction was Oct 7, still nothing yet.

Last transcation was Sept 27, payout on Oct 3rd.

Made a big purchase too after the my first September transaction.