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Locked: Should companies be allowed to alter or break their own contest rules?

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  • Apr 9th, 2019 2:14 pm
[OP]
Newbie
Apr 6, 2019
2 posts

Should companies be allowed to alter or break their own contest rules?

This discussion item is based on a very recent example that I have come across. Booster Juice recently ran a national social media “Fam Packed” contest for a trip for four in North America.*

In the rules of the contest, it states: “related companies, advertising and promotional agencies and the household members of any of the above, are not eligible to participate in the Contest."

It was tipped off that the winner’s husband works in marketing for two radio stations that list Booster Juice as a client. Booster Juice was provided this information later the same day of their winner announcement. Yet, despite sticking with the aforementioned rules, Booster Juice’s Western Canada Marketing Coordinator representative responded by saying “We understand why there could be some confusion with the current wording in the regulations, so we will adjust the rules for any future contests.”

When Booster Juice was further questioned about its decision, the company cited their rules under section 13, “The Sponsor (Booster Juice) reserves the right, in their sole discretion, to terminate the Contest, in whole or in part, and/or modify, amend or suspend the Contest, and/or the Contest Rules in any way, at any time, for any reason without prior notice.”

So rather than abiding by all their own rules, the company is enacting its escape-clause within the rules, allowing themselves to ignore / modify the rules as they see fit, allowing what could be interpreted as a conflict of interest to continue. Legally, they can do this, as the contest is theirs to start with. But is it right?

According to the rules of the contest, Booster Juice does have the right to "disqualify any entrant should such an entrant at any stage supply untruthful, incomplete, inaccurate or misleading personal details and/or information.” It appears the winner did provide untruthful / inaccurate (perhaps unknowingly) information by presenting herself as eligible.

I would be interested in your thoughts and opinions on it. Should companies like Booster Juice be allowed to alter or break their own contest rules? Or more particular with this case, should they be enacting the escape-clause within their rules that allows them to modify or amend their rules after eligibility requirements seem to have been compromised?

I am pasting the rules of the contest below for reference.

BOOSTER JUICE
“FAM PACKED”

CONTEST RULES
THE BOOSTER JUICE “#FAMPACKED” CONTEST (THE “CONTEST”) IS INTENDED TO BE CONDUCTED IN CANADA ONLY (EXCLUDING QUEBEC) AND SHALL BE CONSTRUED AND EVALUATED ACCORDING TO APPLICABLE CANADIAN LAW. NO PURCHASE IS NECESSARY. PARTICIPANTS CAN BE ANY AGE; WINNERS UNDER THE AGE OF 15 MUST CLAIM THEIR CONTEST PRIZE WITH SOMEONE OVER THE AGE OF MAJORITY IN THEIR RESPECTIVE PROVINCE. VOID IN WHOLE OR PART WHERE PROHIBITED BY LAW. ENTRY IN THIS CONTEST CONSTITUTES ACCEPTANCE OF THESE CONTEST RULES (THE “CONTEST RULES”).

1. ELIGIBILITY. To be eligible for the Contest, an individual must: (a) Be a legal resident of Canada (excluding residents of Quebec) residing in Canada
(b) Participants under the age of 15 must claim their contest prize with someone over the age of majority in their respective province
(c) The winner and three guests must all have a valid passport and be able to travel freely within North America
(a) Participants would purchase any Booster Juice item(s), including the Family Pack (which includes two regular size smoothies and two snack size smoothies for $18.95 [$20.95 in Whitehorse and Yellowknife]) at a participating Booster Juice location in Canada.
(b) To enter, they would post a photo of their “Fam of Four” with our product visible on social media. The participants do not need to be related to enter, they could be four friends or colleagues. The company’s social media channels are: Facebook (Booster Juice), Instagram (@BoosterJuice) and Twitter (@BoosterJuice). The description must tag Booster Juice on one of these platforms, include the contest hashtag #FAMPACKED and tell us where you would go on a family vacation in North America. Participants must also follow Booster Juice on the social media channel through which they post their entry.
(c) There is no purchase necessary to enter the Contest. Those who wish to enter the Contest without purchase will be required to submit a five hundred (500) word essay outlining why they should be selected to win a trip for four anywhere in North America that WestJet can fly. It must be submitted to marketing@boosterjuice.com by Sunday March 31, 2019 at 11:59pm EST.
(d) Customers may submit multiple entries, so long as each entry is accompanied by a unique Booster Juice purchase and picture; or a new and unique 500-word submission.
(e) All entries become the sole property of the Sponsors and none will be returned for any reason. Entries must be received no later than the end of the Contest Period. Entries will be declared

Employees of AW Holdings Corp., Booster Juice Franchise locations (the "Sponsors"), their respective affiliates, subsidiaries, related companies, advertising and promotional agencies, and the household members of any of the above, are not eligible to participate in the Contest.
The Sponsors shall have the right at any time to require proof of identity and/or eligibility to participate in the Contest. Failure to provide such proof may result in disqualification. All personal and other information requested by and supplied to the Sponsors for the purpose of the Contest must be truthful, complete, accurate and in no way misleading. The Sponsors reserve the right, in their sole discretion, to disqualify any entrant should such an entrant at any stage supply untruthful, incomplete, inaccurate or misleading personal details and/or information.

2. CONTEST PERIOD.
The Contest begins at 7 a.m. Eastern Standard Time (“EST”) on Monday, February 4, 2019 until Sunday March 31, 2019 at 11:59pm EST (the “Contest Period”) after which time the Contest will be closed and no further entries will be accepted.

3. HOW TO ENTER.
invalid if they are late, illegible, incomplete, damaged, irregular, mutilated, forged, garbled or mechanically or electronically reproduced. No communication or correspondence will be exchanged with entrants except with the individual selected as the winner (“Contest Prizes”).
(f) Once submitted, Booster Juice will be able to share or repurpose all contest entries on social media.
(a) Grand Prize will be awarded in the form of four (4) round-trip economy airfare tickets for the Grand Prize Winner and his/her three (3) guests, (the “Guests”), who must be of the age of majority in his/her province of residence at the time of travel booking, or if underage, traveling with immediate family. The Winner and guests must all be leaving together from the same gateway at one (1) of the following Canadian airports in: Calgary, Edmonton, Fredericton, Halifax, Saskatoon, Regina, Ottawa, Saint John, St. John’s, Toronto, Vancouver, Whitehorse or Winnipeg.
(b) In association with the round-trip economy airfare, accommodation for four (4) nights, five (5) days (based on flight times) will be granted to the Winner and Guests, with one (1) room based on occupancy for four (4). All travel arrangements and details will be handled and selected by Sponsors at their sole discretion for the Winner and Guest. Travel related terms and conditions apply.
(c) Prize has an approximate value of $5,000 CAD. Actual value of Prize will depend on departure city and activities selected by the Sponsors. The prize cannot exceed this amount.
(d) Winner and his/her Guests travel time will be determined upon winner selection and coordinated with the Winner and Sponsors. Should the Winner and/or Guests be unable to travel on the dates and times designated by the Sponsors, the Prize will be forfeited and awarded to an alternate winner. Winner and Guests will be responsible for transportation to and from originating airport (such airport is the airport from which the Prize commences therefore if the Winner is located in a city other than those listed in section 4(a), Winner and Guests shall be responsible for the cost and expense of getting themselves to the airport in Calgary, Edmonton, Fredericton, Halifax, Saskatoon, Regina, Ottawa, Saint John, St. John’s, Toronto, Vancouver, Whitehorse or Winnipeg. The Winner and Guests will also be responsible for the costs of any other in-destination transportation, travel and medical insurance, travel documentation, airport improvement fees, gratuities, telephone calls, in-room charges and any other expense not explicitly included in the Prize.
(a) On or about Wednesday April 3, 2019 one (1) entrant will be selected by a random draw from all eligible entries received during the Contest Period. The first entrant drawn will be eligible to win the Grand Prize.
(b) The odds of being selected as a potential winner are dependent upon the number of eligible entries received by the Sponsor. Before being declared a Grand Prize Winner, the selected entrant shall be required to correctly answer, without assistance of any kind, whether mechanical or otherwise, a time-limited mathematical skill-testing question to be administered during a pre-arranged telephone call or by e-mail, to comply with the Contest Rules and sign and return the Release (described below).
(c) The selected entrant will be notified through the social media platform in which they entered no later than Monday April 8 at 5:00pm EST and must respond within two (2) business days of the notification. Upon notification, the selected entrant must respond by message or email to the Booster Juice contact, and the selected entrant’s response must be received by the Sponsor within two (2) business days of such notification. If the selected entrant does not respond in accordance with the Contest Rules, he/she will be disqualified and will not receive the Contest Prize and another entrant may be selected at the Sponsor’s sole discretion. The Sponsor is not responsible for the failure for any reason whatsoever of a selected entrant to receive notification

4. GRAND PRIZE.
There is (1) grand prize (“Grand Prize”) available to be won by the grand prize winner (“Grand Prize Winner”) which shall consist of one (1) trip for four (4) anywhere in North America that WestJet travels with accommodations for four (4) nights and five (5) days. The Winner can submit a request for their preferred hotel and flight plan once the prize has been announced and claimed, however the Winner and the Sponsors must be in final agreement of the itinerary details and price.

6. WINNER SELECTION.
or for the Sponsor to receive a selected entrant’s response.
(d) If, as a result of an error relating to the entry process, drawing or any other aspect of the Contest, there are more selected entrants than contemplated in these Contest Rules, there will be a random draw amongst all eligible Contest Prize claimants after the Contest’s closing date to award the final Prize.

7. RELEASE. Grand Prize Winner and Guest will be required to execute a legal agreement and release (“Release”) that confirms: (i) eligibility for the Contest and compliance with these Contest Rules; (ii) acceptance of the Contest Prize as offered; (iii) release of the Sponsor and their respective parent companies, subsidiaries, affiliates and/or related companies and each of their employees, directors, officers, suppliers, agents, sponsors, administrators, licensees, representatives, advertising, media buying and promotional agencies (collectively, the “Releasees”) from any and all liability for any loss, harm, damages, cost or expense arising out of participation in the Contest, participation in any Contest-related activity or the acceptance, use, or misuse of any Contest Prize, including but not limited to costs, injuries, losses related to personal injuries, death, damage to, loss or destruction of property, rights of publicity or privacy, defamation, or portrayal in a false light, or from any and all claims of third parties arising therefrom; and (iv) grant to the Sponsor of the unrestricted right, in the Sponsor’s collective or individual discretion, to produce, reproduce, publish, broadcast, communicate by telecommunication, exhibit, distribute, adapt and otherwise use or re-use the Grand Prize Winner and Guest’s name, photograph, likeness, voice and biography, in any and all media now known or hereafter devised, in connection with the Contest and the promotion and exploitation thereof. The executed Release must be returned within two (2) business days of the verification as the Winner or the selected entrant will be disqualified, and the Contest Prize forfeited.

8. INDEMNIFICATION BY ENTRANT. By entering the Contest, entrant releases and holds Releasees harmless from any and all liability for any injuries, loss or damage of any kind to the entrant or any other person, including personal injury, death, or property damage, resulting in whole or in part, directly or indirectly, from acceptance, possession, use or misuse of any Contest Prize, participation in the Contest, any breach of the Contest Rules, or in any Contest Prize-related activity. The entrant agrees to fully indemnify Releasees from any and all claims by third parties relating to the Contest, without limitation.

9. LIMITATION OF LIABILITY. The Sponsors assume no responsibility or liability for lost, late, unintelligible/illegible, falsified, damaged, misdirected or incomplete entries, notifications, responses, replies or any Release, or for any computer, online, software, telephone, hardware or technical malfunctions that may occur, including but not limited to malfunctions that may affect the transmission or non-transmission of an entry. The Sponsor is not responsible for any incorrect or inaccurate information, whether caused by website users or by any of the equipment or programming associated with or utilized in the Contest or by any technical or human error which may occur in the administration of the Contest. The Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, entries. The Sponsor is not responsible for any problems, failures or technical malfunction of any telephone network or lines, computer online systems, servers, providers, computer equipment, software, e-mail, players, or browsers, on account of technical problems or traffic congestion on the Internet, at any website, or on account of any combination of the foregoing. The Sponsor is not responsible for any injury or damage to entrant or to any computer related to or resulting from participating or downloading materials in this Contest. Entrant assumes liability for injuries caused or claimed to be caused by participating in the Contest, or by the acceptance, possession, use of, or failure to receive any Contest Prize. The Sponsor assumes no responsibility or liability in the event that the Contest cannot be conducted as planned for any reason, including those reasons beyond the control of the Sponsor, such as infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or corruption of the administration, security, fairness, integrity or proper conduct of this Contest and/or www.BoosterJuice.com.

10. CONDUCT. By participating in the Contest, each entrant agrees to be bound by the Contest Rules, which will be available online at www.boosterjuice.com/currentoffers throughout the Contest Period. Entrant further agrees to be bound by the decisions of the Sponsor, which shall be final and binding in all respects. The Sponsor reserves the right, in their sole discretion, to disqualify any entrant found to be: (a) violating the Contest Rules; (b) tampering or attempting to tamper with the entry process or the operation of the Contest or the boosterjuice.com website; (c) violating the terms of service, conditions of use and/or general rules or guidelines of any www.BoosterJuice.com property or service; and/or (d) acting in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Winner and Guest must at all times behave appropriately when taking part in the

Contest Prize.

11. PRIVACY / USE OF PERSONAL INFORMATION. (a) By participating in the Contest, entrant: (i) grants to the Sponsor the right to use his/her name, mailing address, telephone number, and e-mail address (“Personal Information”) for the purpose of administering the Contest, including but not limited to contacting and announcing the Winner; and (ii) acknowledges that the Sponsor may disclose his/her Personal Information to third-party agents and service providers in connection with any of the activities listed in (i) above.
(b) By opting-in online you consent to AW HOLDINGS CORP.’s disclosure of your Personal Information to contest partners; so that you may be contacted to promote draws and other contests like this Contest, promote opportunities to subscribe to newsletters or promotional clubs, and notify you about related products or services.
(c) The Sponsors will use the entrant’s Personal Information only for identified purposes and protect the entrant’s Personal Information in a manner that is consistent with the AW Holdings Corp. Privacy Policy at: boosterjuice.com.

12. INTELLECTUAL PROPERTY. All intellectual property, including but not limited to trademarks, trade names, logos, designs, promotional materials, web pages, source code, drawings, illustrations, slogans and representations are owned by the Sponsor and/or their affiliates. All rights are reserved. Unauthorized copying or use of any copyrighted material or intellectual property without the express written consent of its owner is strictly prohibited. Booster Juice is a trade mark of AW Holdings Corp., used under license. All artwork, trademarks, logo designs and trade names and other intellectual property relating to this contest are licensed to AW Holdings Corp. All rights reserved.

13. TERMINATION. Sponsor reserves the right, in their sole discretion, to terminate the Contest, in whole or in part, and/or modify, amend or suspend the Contest, and/or the Contest Rules in any way, at any time, for any reason without prior notice.

14. LAW. These are the official Contest Rules. The Contest is subject to applicable federal, provincial and municipal laws and regulations. The Contest Rules are subject to change without notice in order to comply with any applicable federal, provincial and municipal laws or the policy of any other entity having jurisdiction over the Sponsor. All issues and questions concerning the construction, validity, interpretation and enforceability of the Contest Rules or the rights and obligations as between the entrant and the Sponsor in connection with the Contest shall be governed by and construed in accordance with the laws of the province of Alberta including procedural provisions without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other jurisdiction’s laws.

15. LANGUAGE DISCREPANCY. In the event of any discrepancy or inconsistency between the terms and conditions of the Contest Rules and disclosures or other statements contained in any Contest-related materials, including but not limited to the Contest entry form, or point of sale, television, print or online advertising, the terms and conditions of the Contest Rules shall prevail, govern and control. In the event of any discrepancy or inconsistency between the English language version and the French language version of the Contest creative, the English version shall prevail, govern and control.
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10 replies
Deal Addict
Mar 21, 2010
4781 posts
1594 upvotes
Toronto
I suppose that taking the rules very strictly, you could argue that the radio station is not an advertising or promotional agency - for example, if Booster Juice runs an ad in the Globe & Mail, does that mean no G&M employees/family members of G&M employees can take part? Even if the radio station/newspaper has no input into the marketing materials and just broadcasts what they're told to? The optics aren't great though, and honestly since this whole thing is a PR exercise for Booster Juice, they'll be the ones to suffer if the public thinks the contest is rigged.
Newbie
Apr 6, 2019
4 posts
It sounds like you're upset you didnt win and are reaching for straws. Drop your pitch fork and move on with your life, there are real world problems happening. You're consuming yourself with how you interpret wording in a contest while others see in a different way, myself included. As the person above pointed out, a 'radio station is not an advertising or promotional agency'. From what I've read I don't see any wrong doing on behalf of Booster Juice or the winner. All I see is a bitter entrant who expected they were going to win and when they didn't they decided to go out of their way to try and tarnish a company, and individuals. It seems you are reaching for any excuse to make your opinion the right one. Take a breathe, step away from your computer and invest your energy into something good.
I'll end this by leaving a part of the rules that I believe directly relate to your approach here for you to digest (d) acting in a unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass
[OP]
Newbie
Apr 6, 2019
2 posts
Just a word of warning, folks, takeabreath is actually Booster Juice Marketing. I've shared this link with them, and they've communicated very similar messaging to me via email.
Deal Expert
User avatar
Apr 16, 2002
20485 posts
21643 upvotes
Toronto
@ANashat

Sadly this isn't uncommon. I know a couple of people that work or have worked in promotional departments (newspapers, radio, etc). Frequently the 'random' winners are chosen from friends/family. Wish this wasn't the case but greed is a powerful motivator. No surprises there...
Things changed now that I’m a father, I can’t live my life a quarter mile at a time anymore.
Deal Guru
User avatar
Oct 23, 2008
10108 posts
6522 upvotes
GTA, ON
ANashat wrote: Just a word of warning, folks, takeabreath is actually Booster Juice Marketing. I've shared this link with them, and they've communicated very similar messaging to me via email.
Report to mods...

Seems to appear that this user may be a vendor as you've no doubt believe.
Last edited by chimaican on Apr 9th, 2019 1:43 pm, edited 1 time in total.
Tis banana is IRIE :razz:

10% off is cold, 50% off is warm, 75% off is hot, but FREE IS RFD!
Newbie
Apr 6, 2019
4 posts
ANashat wrote: Just a word of warning, folks, takeabreath is actually Booster Juice Marketing. I've shared this link with them, and they've communicated very similar messaging to me via email.
Ha! Shudder to think someone may have an outlook that differs from what you're seeking. Face With Tears Of Joy Or, and I know this is going to sound crazy to you because judging by your post you think your opinions are always the 'facts'. I am a regular person who stumbled across your question on a forum, answered your question and you didnt get the answer you want so now you're throwing out accusations in order to make your point seem valid because heaven forbid I didnt agree with you. I'm sticking by what I said above "All I see is a bitter entrant who expected they were going to win and when they didnt they decided to go out of their way to try and tarnish a company, and individuals.'
*
Last edited by MrDisco on Apr 9th, 2019 2:16 pm, edited 1 time in total.
Reason: rude
Deal Fanatic
User avatar
Jul 29, 2005
8379 posts
2347 upvotes
Mississauga
They are both first time posters...
My food blog - Reggie The Food Critic.
Deal Guru
User avatar
Oct 23, 2008
10108 posts
6522 upvotes
GTA, ON
Raggie wrote: They are both first time posters...
awww.... Even more interesting. The plot thickens.
Tis banana is IRIE :razz:

10% off is cold, 50% off is warm, 75% off is hot, but FREE IS RFD!
[OP]
Newbie
Apr 6, 2019
2 posts
It's actually quite disturbing to me.
Moderator
User avatar
Sep 30, 2001
28141 posts
7192 upvotes
Toronto
op: I would suggest you work with the promoter of the contest to sort out your issues.
We're all in this together. Be kind and civil with one another

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