Computers & Electronics

Should I go with Bell DSL vs Cogeco Cable in Oakville/Burlington ON

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  • Aug 7th, 2019 10:54 pm
[OP]
Deal Expert
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Apr 21, 2004
54080 posts
18994 upvotes

Should I go with Bell DSL vs Cogeco Cable in Oakville/Burlington ON

I've been with Ebox DSL since 2013 and just recently we noticed so many disconnections at our DSL modem (Smart RG 505N) level on our 50/10 Mbps service. The modem is set to bridge mode and while the internet connectivity was on and off, I noticed the LED indicator above "DSL" would be on when it does connect to the Bell/Ebox network.

So I called Saturday because there were at least a dozen disconnects and reconnects and Ebox opened a ticket with Bell, who then gave me a call and kinda screwed up my service, downgrading my upload speed from 10 to around 3.5 Mbps. Ebox fixed it on their end.

I checked my Linksys router with PPPOE and it disconnected a few times on Saturday and once Monday morning. Upon reaching home around 3pm yesterday, I noticed the internet was down. I called Ebox again and this time tried to confirm how I should configure my Smart modem in bridge mode and I already had the settings right after flashing the Ebox VDSL configuration file Saturday afternoon.

I rebooted the DSL modem many times to no avail. Even tried to reboot it this morning and still no internet. Bell will be coming tomorrow morning. They are aware of the synchronization issues because I don't think I even have signal going into the modem right now.


In any case, I'm thinking of switching to cable internet with Ebox and I'm on Cogecoland. I was wondering if cable internet nowadays are more reliable because about a decade ago, I had the impression DSL was more reliable technology but I think fiber optics have since replaced copper wires. Cable coax cable is also cable then.

For the past two days troubleshooting with Ebox, I was told the issue would likely rest with Bell. My tests were directly from the DSL jack to the DSL modem so either the modem functionality died or the signal just went missing. I wonder how is troubleshooting with cable modem compared to DSL modem? One tech support I spoke to said about 75% of their customers are on cable but more than half of issues are from DSL subscribers. I didn't bother asking how the stats were for Cogecoland subscribers.


I've already asked Ebox about switching but would like to know if it's a decent move since I have to buy a Cable Modem. What modem would you guys recommend for 40/10 cable service with room for some future upgrades?
5 replies
Deal Expert
User avatar
Mar 25, 2003
15538 posts
4122 upvotes
Markham
Just don't get Cable modem with Intel Puma chipset
from their list https://www.ebox.ca/en/compatible-modems/
I recommend TP-Link TC7610
https://www.amazon.ca/Download-Certifie ... B010Q29YF8
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16TB Qnap TS-459 Pro
Deal Addict
Dec 16, 2001
1707 posts
638 upvotes
Oakville
I've had Ebox Cable before in Oakville, switched to Ebox DSL. I didn't keep track, but I've had a handful of disconnects here and there. It's most likely more than cable, but this is anecdotal evidence.

If you want to test the waters with ebox cable, I have a cable modem collecting dust you can borrow. Once you feel comfortable with ebox cable, you can buy your preferred cable modem directly from ebox.
Deal Guru
User avatar
Apr 4, 2001
11596 posts
498 upvotes
The idea of DSL being more reliable was always just marketing, although it may have been more secure in the earlier days.

Cogeco is great, but some areas have more issues than others with both technologies and if you land in a bad area then it’ll be hard to convince you otherwise.
Deal Fanatic
User avatar
Jan 11, 2004
9982 posts
832 upvotes
Toronto
been using 3rd party cable through cogecoland, over 5+ years no disconnects at all. dsl, the bell lines deteriorate over time.

switch over to ebox cable
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