Travel

Singapore Airlines vs Air Canada.

  • Last Updated:
  • Feb 18th, 2018 1:20 pm
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.

Singapore Airlines vs Air Canada.



Some of you know that I have spent my life on Air Canada. Watching this video just makes me so mad towards AC. I have recently flown SQ J, and I must say, this video about SQ is not an exaggeration.

Gosh I love SQ.
Don't be a cooch.
52 replies
Deal Fanatic
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Dec 28, 2007
7957 posts
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Alberta
Singapore Airlines is good but this probably only happens in first class or business class.
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.
jackrabbit000 wrote: Singapore Airlines is good but this probably only happens in first class or business class.
Well this is a given. I'm comparing SQ J and AC J, and have been on both.
Don't be a cooch.
Deal Addict
Nov 29, 2017
1264 posts
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I’ve received either discount promo codes or 40k+ Aeroplan on board compensation each time I fly AC J, the level of service, food quality, cabin cleanliness and mediocre amenities in their international business class was unjustifiable! My company’s switch to EVA and Singapore Arline’s last year was long overdue!

Instead of the “honey camomile tea” I get the “oh you’re back on this flight again” greeting 🤦🏻‍♂️
Sr. Member
Jan 30, 2013
883 posts
189 upvotes
RICHMOND HILL
superangrypenguin wrote:

Some of you know that I have spent my life on Air Canada. Watching this video just makes me so mad towards AC. I have recently flown SQ J, and I must say, this video about SQ is not an exaggeration.

Gosh I love SQ.
I flew J on their Singapore to KL route, not impressed
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Jul 14, 2006
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goldenball wrote: I flew J on their Singapore to KL route, not impressed
That's a one hour flight. What exactly were you expecting?
Jr. Member
Dec 10, 2011
159 posts
154 upvotes
514
AC is a joke compared to most of the other major airline companies (especially on domestic flights).
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.
molie2403 wrote: AC is a joke compared to most of the other major airline companies (especially on domestic flights).
I did BR from TPE to HKG, which is about 1.5 hours in J of course (I only fly J/F), and I got a full hot meal, full drinks service, unlike that crap which is AC's rapidair between YYZ and YUL/YOW. What a fracking joke on AC.
Don't be a cooch.
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Nov 12, 2011
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Niagara-on-the-Lake
superangrypenguin wrote: I did BR from TPE to HKG, which is about 1.5 hours in J of course (I only fly J/F), and I got a full hot meal, full drinks service, unlike that crap which is AC's rapidair between YYZ and YUL/YOW. What a fracking joke on AC.
You're comparing apples to oranges. Of course Asian carriers have a superior product. You probably were also not on a 319/20/21, or E90 on that 1.5 flight between TPE and HKG.

If you want someone to be at your every becking call/absolutely need your hot meal and alcohol on a 1 hour flight in the NA or European market you should be flying with corporate jet companies. AC and other large NA companies have no need to offer the same level of service as in Asia/Middle East. The standard hasn't been set here and probably will never be.
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.
Typhoonz wrote: You're comparing apples to oranges. Of course Asian carriers have a superior product. You probably were also not on a 319/20/21, or E90 on that 1.5 flight between TPE and HKG.

If you want someone to be at your every becking call/absolutely need your hot meal and alcohol on a 1 hour flight in the NA or European market you should be flying with corporate companies. AC and other large NA companies have no need to offer the same level of service as in Asia/Middle East. The standard hasn't been set here and probably will never be.
You clearly don't understand how airlines staff flights. It doesn't matter if I'm on a 773 or a 319. Companies like AC are stupid enough to staff 1:50 on narrowbodies, which meant a degregation of service in the J cabin. But staffing aside, they've also decided to give J passengers a pathetic piece of sandwich.

Yes, it's perhaps not fair to compare the two, but I just did, and this is my thread, so I'm not sure what your point is coming here and telling me I shouldn't compare the two.
Don't be a cooch.
Deal Addict
Feb 25, 2007
1323 posts
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Ottawa
I've flown a lot of SQ and AC in business class. (I've been a top-tier for about 12 years with AC, and was an expat in Singapore for 18 mos).

SQ does a brilliant job paying attention to details, and certainly makes you feel calm. And important. But there is a cost to it. I happened to live in the same building in Singapore as an SQ flight attendant, and I've seen her coming home, dropping the smile and letting the tiredness show in her face as she exited the taxi. When you fly with SQ often, you notice things like how the flight attendant is trained to squat down to be below your eye level when talking with you -- which is fine and dandy, but how many squats does she need to do during a long-haul flight! And is it really necessary?

The in-flight food (in business) is very good, that's for sure.

AC certainly doesn't go out of its way to provide Asian-style perfect service. But with the right expectations, in business class they're still quite good. Comfortable, very private pod; acceptable sustenance, etc. Friendly service if you're friendly back. While I'm not into camomile tea with honey as Mr Melwani is, I've had AC flight attendants clearly know without me asking which wine I want, and anticipate that on overnight flights to Europe I want the express meal, appetizer only, and then maximum sleep. I can honestly say that in about 1.5 million miles flown with them, I haven't had an egregiously bad experience.

I'll cheerfully fly whichever one gets me to my destination with the best schedule.
Sr. Member
Jan 30, 2013
883 posts
189 upvotes
RICHMOND HILL
13inches wrote: That's a one hour flight. What exactly were you expecting?
a hot drink with the meal which was reluctantly given to me and then hurriedly taken back 1-2 min later.
Deal Fanatic
Feb 15, 2006
8882 posts
3381 upvotes
Toronto
Interesting for some people to be comparing J class services in RFD. Probably more suited to flyertalk.

Most Asian carriers provide superior service to NA airlines. When I book international I'll try to book Asian airlines if possible. When using aeropeso, it goes without saying to avoid AC for their scamcharges.
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.
houska wrote: I've flown a lot of SQ and AC in business class. (I've been a top-tier for about 12 years with AC, and was an expat in Singapore for 18 mos).

SQ does a brilliant job paying attention to details, and certainly makes you feel calm. And important. But there is a cost to it. I happened to live in the same building in Singapore as an SQ flight attendant, and I've seen her coming home, dropping the smile and letting the tiredness show in her face as she exited the taxi. When you fly with SQ often, you notice things like how the flight attendant is trained to squat down to be below your eye level when talking with you -- which is fine and dandy, but how many squats does she need to do during a long-haul flight! And is it really necessary?

The in-flight food (in business) is very good, that's for sure.

AC certainly doesn't go out of its way to provide Asian-style perfect service. But with the right expectations, in business class they're still quite good. Comfortable, very private pod; acceptable sustenance, etc. Friendly service if you're friendly back. While I'm not into camomile tea with honey as Mr Melwani is, I've had AC flight attendants clearly know without me asking which wine I want, and anticipate that on overnight flights to Europe I want the express meal, appetizer only, and then maximum sleep. I can honestly say that in about 1.5 million miles flown with them, I haven't had an egregiously bad experience.

I'll cheerfully fly whichever one gets me to my destination with the best schedule.
I largely agree with this. I flew with quite a few AC SDs where I was on a first name basis with them and they remembered my name without looking at the PIL. Hugged some of them too. (there are close to 7000 FAs...so do the math as far as how often I flew ;))I think to your point it's a cultural difference. Try going into a Sogo in Asia, versus The Bay here in Canada, and you'll see the drastic difference.

Here in N. America, service folks are typically viewed as the same 'level' as the customer, but in Asia, service folks are definitely more viewed as being "beneath" the customer. That said, there's no need to be rude to them, and I treat FAs on Asian carriers the same as on Air Canada. I do appreciate them not plonking meals down like on AC, or the surly gate agents we have in N. America. I much prefer Asian style hospitality.

I've had drinks with a few BR FAs over the last few years, and while I don't feel they were completely 'themselves', I did get a chance to talk to them about their jobs, the company they work for etc, and yes, I absolutely agree with you that it is exhausting for them to put on their act. The SDs on Air Canada that I've spoken to, once I gotten to know them too, also talk about the stressors of the jobs and such.

Anyways, long winded reply here - I do agree with you on your points but I much rather prefer Asian hospitality.
Don't be a cooch.
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Oct 18, 2014
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HK
Asian hospitality > *.

I haven’t had a chance to fly First or SQ, but Business was impeccable. One of the better lobster meals on-board.
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Nov 29, 2017
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McKinsey wrote: Asian hospitality > *.

I haven’t had a chance to fly First or SQ, but Business was impeccable. One of the better lobster meals on-board.
The lobster and Rimowa on EVA!!!
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.
Omakase wrote: The lobster and Rimowa on EVA!!!
This was just in six months. I love BR. Don't mind the shoddy AC kits to the left. :D
20161214_212936.jpg
Don't be a cooch.
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Nov 29, 2017
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superangrypenguin wrote: This was just in six months. I love BR. Don't mind the shoddy AC kits to the left. :D

20161214_212936.jpg
Lol the ac kits are not souvenir worthy
F6784583-3AE0-4E2D-BC22-BD27B9E9E8B9.jpeg
Penalty Box
Feb 22, 2016
4745 posts
4348 upvotes
Arrgh wrote: Interesting for some people to be comparing J class services in RFD. Probably more suited to flyertalk.
This.

This thread quickly degenerated into the "My ---- is bigger than yours" category, which seems to be the dominant theme at places like FT.
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.
Omakase wrote: Lol the ac kits are not souvenir worthy

F6784583-3AE0-4E2D-BC22-BD27B9E9E8B9.jpeg
LOVE IT!
Don't be a cooch.

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