Singapore Airlines vs Air Canada.
Some of you know that I have spent my life on Air Canada. Watching this video just makes me so mad towards AC. I have recently flown SQ J, and I must say, this video about SQ is not an exaggeration.
Gosh I love SQ.
Feb 9th, 2018 10:21 pm
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I did BR from TPE to HKG, which is about 1.5 hours in J of course (I only fly J/F), and I got a full hot meal, full drinks service, unlike that crap which is AC's rapidair between YYZ and YUL/YOW. What a fracking joke on AC.
Feb 10th, 2018 4:10 pm
You're comparing apples to oranges. Of course Asian carriers have a superior product. You probably were also not on a 319/20/21, or E90 on that 1.5 flight between TPE and HKG.
Feb 10th, 2018 4:13 pm
You clearly don't understand how airlines staff flights. It doesn't matter if I'm on a 773 or a 319. Companies like AC are stupid enough to staff 1:50 on narrowbodies, which meant a degregation of service in the J cabin. But staffing aside, they've also decided to give J passengers a pathetic piece of sandwich.Typhoonz wrote: ↑ You're comparing apples to oranges. Of course Asian carriers have a superior product. You probably were also not on a 319/20/21, or E90 on that 1.5 flight between TPE and HKG.
If you want someone to be at your every becking call/absolutely need your hot meal and alcohol on a 1 hour flight in the NA or European market you should be flying with corporate companies. AC and other large NA companies have no need to offer the same level of service as in Asia/Middle East. The standard hasn't been set here and probably will never be.
Feb 10th, 2018 4:18 pm
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Feb 10th, 2018 7:26 pm
I largely agree with this. I flew with quite a few AC SDs where I was on a first name basis with them and they remembered my name without looking at the PIL. Hugged some of them too. (there are close to 7000 FAs...so do the math as far as how often I flew )I think to your point it's a cultural difference. Try going into a Sogo in Asia, versus The Bay here in Canada, and you'll see the drastic difference.houska wrote: ↑ I've flown a lot of SQ and AC in business class. (I've been a top-tier for about 12 years with AC, and was an expat in Singapore for 18 mos).
SQ does a brilliant job paying attention to details, and certainly makes you feel calm. And important. But there is a cost to it. I happened to live in the same building in Singapore as an SQ flight attendant, and I've seen her coming home, dropping the smile and letting the tiredness show in her face as she exited the taxi. When you fly with SQ often, you notice things like how the flight attendant is trained to squat down to be below your eye level when talking with you -- which is fine and dandy, but how many squats does she need to do during a long-haul flight! And is it really necessary?
The in-flight food (in business) is very good, that's for sure.
AC certainly doesn't go out of its way to provide Asian-style perfect service. But with the right expectations, in business class they're still quite good. Comfortable, very private pod; acceptable sustenance, etc. Friendly service if you're friendly back. While I'm not into camomile tea with honey as Mr Melwani is, I've had AC flight attendants clearly know without me asking which wine I want, and anticipate that on overnight flights to Europe I want the express meal, appetizer only, and then maximum sleep. I can honestly say that in about 1.5 million miles flown with them, I haven't had an egregiously bad experience.
I'll cheerfully fly whichever one gets me to my destination with the best schedule.
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