SOLVED! Help with Virgin iPhone Showing Sim Locked
My brother got a iPhone 11 Pro Max from Virgin, sealed. Sold to someone, who later says the phone is showing sim locked (person did not test out phone before buying, said it was a gift for his sister so wanted to keep it sealed). Confirmed it is not blacklisted in any way. Called Virgin, said their system does show the phone is unlocked, said need to put in a Virgin or Bell sim into the phone first, then later remove & put a different carrier sim into the phone.
Person says they did this, though they didn't have a "active" Virgin sim, meaning they bought a Virgin sim from Dollarama that didn't have a phone number or account associated with it. They tried to put that in first, then remove & put different carrier. I'm guessing my brother will need to use his active Virgin sim for the iPhone, then remove it & put in a different carrier sim after? This has kind of turned out to be a big hassle. Thought since phone is sold unlocked that none of this would be necessary. Does anyone have any input? Is my thought correct about having active Virgin or Bell sim? Thanks for the help
Person says they did this, though they didn't have a "active" Virgin sim, meaning they bought a Virgin sim from Dollarama that didn't have a phone number or account associated with it. They tried to put that in first, then remove & put different carrier. I'm guessing my brother will need to use his active Virgin sim for the iPhone, then remove it & put in a different carrier sim after? This has kind of turned out to be a big hassle. Thought since phone is sold unlocked that none of this would be necessary. Does anyone have any input? Is my thought correct about having active Virgin or Bell sim? Thanks for the help
Last edited by HP_John on Feb 6th, 2021 6:04 pm, edited 1 time in total.
