STAPLES & CUSTOMER SERVICE IN CANADA - HORRIBLE
I'm currently going through an ordeal with Staples. It concerns an expensive purchase and a subsequent
return. It is now day 31 with no sign of a credit return on my visa. I've called no less than 5 times, in the interim,
to resolve this issue, BUT all I get is stone-walling and a bunch of half-baked promises that YES the refund
is coming; just that I need to wait another "2-3 business days". Indeed, a senior csr rep acknowledged that there is a "glitch"
in their processing system. Checking the web it seems Staples has had this "glitch" since early 2019, and into last year.
Communicating with them has been nothing short of a nightmare, as a good many of them have terrible command
of the English language, YET some of them hold fairly senior positions.
???
Anyway, I called the dispute resolution dept at my bank to get on this credit return issue, but horrors of horrors, I've run
into the same communication gap issue with, yes, people in fairly senior positions who are supposed to be problem solvers.
but have at best, marginal command of not only the language but of the issue in question.
Moving along, I was finally assured that I would get a temporary credit return, within "2-3 business days" on my purchase while they'd be investigating.
(I supplied all the necessary documentation).
Well, that didn't happen either. And as of this writing, my fate seems to be in the hands of people who, I fear, won't be able to solve this problem for me.
Meanwhile, the charge is still on my visa with my statement coming up in just a few days and due date not far behind.
Dear people, has anyone gone through something similar? What steps would you recommend to resolution of this matter? I do know there are some highly knowledgeable people
here who've set me straight before.
Happy Holidays! (If possible)
return. It is now day 31 with no sign of a credit return on my visa. I've called no less than 5 times, in the interim,
to resolve this issue, BUT all I get is stone-walling and a bunch of half-baked promises that YES the refund
is coming; just that I need to wait another "2-3 business days". Indeed, a senior csr rep acknowledged that there is a "glitch"
in their processing system. Checking the web it seems Staples has had this "glitch" since early 2019, and into last year.
Communicating with them has been nothing short of a nightmare, as a good many of them have terrible command
of the English language, YET some of them hold fairly senior positions.
???
Anyway, I called the dispute resolution dept at my bank to get on this credit return issue, but horrors of horrors, I've run
into the same communication gap issue with, yes, people in fairly senior positions who are supposed to be problem solvers.
but have at best, marginal command of not only the language but of the issue in question.
Moving along, I was finally assured that I would get a temporary credit return, within "2-3 business days" on my purchase while they'd be investigating.
(I supplied all the necessary documentation).
Well, that didn't happen either. And as of this writing, my fate seems to be in the hands of people who, I fear, won't be able to solve this problem for me.
Meanwhile, the charge is still on my visa with my statement coming up in just a few days and due date not far behind.
Dear people, has anyone gone through something similar? What steps would you recommend to resolution of this matter? I do know there are some highly knowledgeable people
here who've set me straight before.
Happy Holidays! (If possible)
