Food & Drink

Starbucks stars expiring

  • Last Updated:
  • Nov 20th, 2017 12:34 pm
Deal Expert
User avatar
Jun 9, 2003
25059 posts
2241 upvotes
Markham, ON
Purplenim wrote: The bonus promotions get worse the more often you go it seems. My co-workers promotion values are way worse than mine (he goes on the weekend as well), and I noticed over the months, mine are getting less value too.

that's why I have had multiple accounts :) Once the offers are crap...go to the other account...repeat. THOSE GOOFBALLS always make fun of me why i have "name+hotmail/gmail" etc on my name...every time I have to tell them that it helps to keep track of my accounts. then they ask why I have multiple accounts...cause their f'ing computer logarithms dont reward loyalty...(because their company metrics rely on number of active users)
Sr. Member
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Jan 30, 2008
864 posts
352 upvotes
newfbc wrote: In the latest update of the app I cannot find star expiration. Did they get rid of this?

Ron.
I think so. Kinda bullshit. :(
Newbie
Jul 7, 2013
22 posts
4 upvotes
Toronto
newfbc wrote: In the latest update of the app I cannot find star expiration. Did they get rid of this?

Ron.
I noticed this too. I can't find star expiry information anywhere on their account info website either.

I tend to hoard my stars, so I rely on that info to let me know when stars are going to expire. I wonder why they've removed it?
Deal Fanatic
Dec 6, 2002
6778 posts
6679 upvotes
Vancouver
Firefox444 wrote: I noticed this too. I can't find star expiry information anywhere on their account info website either.

I tend to hoard my stars, so I rely on that info to let me know when stars are going to expire. I wonder why they've removed it?
Probably because of the new law in Ontario.. no longer allowed to expire. It would make sense for Starbucks to do it nationally.

Ron.
Deal Guru
User avatar
Jul 12, 2003
12306 posts
4791 upvotes
Toronto
Therefore, our stars wont get expire then? (in ON)
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Newbie
Jul 17, 2003
23 posts
5 upvotes
Vancouver
I'm wondering the same thing. Should I login and update my address to an Ontario address? :)
Newbie
Jul 7, 2013
22 posts
4 upvotes
Toronto
Most likely. Here's an article from December with a quote from Starbucks Canada:

Starbucks to nix expiry policy

Once the legislation is enforced, Starbucks customers — at least in Ontario — will no longer have to worry about their rewards points, known as stars, expiring. Currently, people who collect stars have six months to use them before they vanish. CBC News asked the U.S. coffeehouse giant how it will deal with its expiry rule and returning to Ontario customers any points they lost since October. Starbucks Canada confirmed it will have to change the rules. The company will offer further details "in the coming weeks/months," said spokeswoman Madeleine Löwenborg-Frick in an email. She didn't say if Starbucks Canada will opt to cancel its expiry policy, nationwide.

http://www.cbc.ca/news/business/ontario ... -1.3888131
Deal Fanatic
User avatar
Nov 16, 2011
7246 posts
516 upvotes
Always wondered the same thing when I couldn't find the expiration information. Just assumed it would never expire =)
Deal Fanatic
Oct 27, 2009
5148 posts
7497 upvotes
Ontario
Ah, my bonus stars earned in the Starbucks Road Trip game + existing stars from purchases disappeared by my May 1-year anniversary date. I recall I had to hit a certain number of stars (300)before the anniversary date in order to attain Gold Level for the free birthday rewards. So I'm at 0 stars now as I have not purchased anything with my registered card (I just checked my card status).
Ube pie-yum! It coordinates with Pantone's colour of the year for 2022.😃
Deal Addict
Mar 23, 2003
1693 posts
288 upvotes
maybe old news.. but I see this thread and still like to write here....

my wife just called and confirmed that Starbucks rewards no longer expire... the rep said that it applies to whole Canada.. not sure about if it is true .. but for sure for Ontario...
Deal Addict
Jul 29, 2004
2869 posts
373 upvotes
Thanks softech.

I was actually pissed off/upset because the app just stopped showing when stars expire and 13-14 rewards to use and couldn't see when I would lose them.
Deal Fanatic
User avatar
Sep 25, 2005
9290 posts
7662 upvotes
Scarborough, ON
Hmm, I just called Starbucks yesterday asking why I can no longer see when my stars will be expiring, both on the app and online.
The rep didn't know and actually told me I have stars expiring next month.
She even raised a ticket to support. Now that I found this thread, will see what comes back from them then.
Would be nice if the stars no longer expire.
Deal Addict
User avatar
May 26, 2005
1192 posts
584 upvotes
Winnipeg
Received from Starbucks today:
Thank you for contacting Starbucks Coffee Company.

I'm truly sorry for the confusion with your Star Expiration no longer appearing. At this time, Stars earned towards free drinks for our Canadian customers will not expire. For this reason, the Star Expiration tabs have been removed from your account. Please know, you will still need to earn at least 300 Stars per year to remain Gold.
Jr. Member
Dec 8, 2006
180 posts
12 upvotes
Great to hear stars no longer expire for Canadian customers. Does anyone know if Birthday free drinks/food expire within the standard 3 day window?
Newbie
Dec 2, 2014
38 posts
31 upvotes
Toronto, ON
LoDown wrote: Great to hear stars no longer expire for Canadian customers. Does anyone know if Birthday free drinks/food expire within the standard 3 day window?
Yes. Birthday reward still expires in 3 days. I got mine a few days ago.
Deal Addict
User avatar
Dec 15, 2001
3300 posts
1061 upvotes
Toronto
WhatADeal! wrote: Hmm, I just called Starbucks yesterday asking why I can no longer see when my stars will be expiring, both on the app and online.
The rep didn't know and actually told me I have stars expiring next month.
She even raised a ticket to support. Now that I found this thread, will see what comes back from them then.
Would be nice if the stars no longer expire.
woo hooo!

i thought i was going crazy, when i couldn't find the tab to see it anymore.
Sr. Member
Dec 31, 2006
846 posts
474 upvotes
Kinki wrote: woo hooo!

i thought i was going crazy, when i couldn't find the tab to see it anymore.
same thing with me I just found this from a google search
Newbie
Mar 1, 2011
1 posts
Hi,
I'm not an ON resident, when my apps stopped showing expiry dates back a few months ago, I contacted Starbucks Customer Care, and their answer was "Canadians stars don't expire anymore", I was like great, left my stars unused, just today I got an email telling me 1,625 of my stars will expire on Nov 6, I was very confused, contacted Starbucks Customer Care again, they said "Only Ontario residents are protected", sorry someone misinformed you. Please spend your 13 items by Nov 6.
My apps and the websites don't show any stars expiring anymore for me, how am I to track my stars before they expire? This is really frustrating.

Does anyone NOT from ON have the same issue?

Thanks,
Member
User avatar
Dec 4, 2004
390 posts
70 upvotes
Coquitlam
I'm in BC, and I just got an email too saying almost 700 of my stars are expiring on Nov. 6.

Interesting that we both have a large number with have the same expiry date. There's no way. Something is fishy here.
Jr. Member
Dec 28, 2008
137 posts
160 upvotes
flowerchild wrote: I'm in BC, and I just got an email too saying almost 700 of my stars are expiring on Nov. 6.

Interesting that we both have a large number with have the same expiry date. There's no way. Something is fishy here.
I thought the Nov 6 date was fishy, too, but I seem to recall that that's 6 months from the date the program changed this past spring. So, on May 6, everyone's star "clocks" reset to six months, so that's why we all have the expiry date.

I had commented in a similar thread in the ongoing deals section. I emailed customer service about this yesterday as well (I'm in Alberta). The rep who replied to my email stated "I do not show any Stars expiring in November for your account. You are correct our Ontario customers Stars do not expire.". Strange that different customers are getting different replies I don't plan on spending on my stars in the next three weeks, so I am definitely holding onto this email if/when my stars expire on Nov 6.

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