Sushi Xtra - Deal of the Day - SCAM - do not go to this restaurant

xt21 wrote: ↑Absolutely +1 for this post. Not only for RFD DOD but any of those sites! Don't ever tell them you have a voucher prior to receiving your food. Tell them once you have eaten and you're asking for the bill. They cannot refuse it.

I don't think it's for all restaurants. I didn't have problems at Sushi Kai last time I went. Although I bought it from another groupon site.

Glad I'm not the only one ticked by this. I wonder what their management was thinking... this is such bad PR for them.

Would do a lot more damage if posted on Yelp or the like.
This not only looks bad on the business, but on RFD's deal of the day as a whole.
How can you trust that any coupon will be honoured.

I didn't take part of this deal of the day, but the disingenuity on the part Sushi Xtra's management means they won't be getting any of my (or my family or friends) future business. A bad play on Sushi Xtra's part to try and short change customers who claimed this offer.

rvcupcake wrote: ↑I didn't take part of this deal of the day, but the disingenuity on the part Sushi Xtra's management means they won't be getting any of my (or my family or friends) future business. A bad play on Sushi Xtra's part to try and short change customers who claimed this offer.

i agree with this.
although i didnt purchase this, Sushi Xtra is digging its own grave for not honouring the voucher properly.

xt21 wrote: ↑Absolutely +1 for this post. Not only for RFD DOD but any of those sites! Don't ever tell them you have a voucher prior to receiving your food. Tell them once you have eaten and you're asking for the bill. They cannot refuse it.

rain wrote: ↑I don't think it's for all restaurants. I didn't have problems at Sushi Kai last time I went. Although I bought it from another groupon site.

i didnt have a problem with sushi kai as well with my voucher bought from dealfind. i gave it to them ahead of time and they were still very friendly and they werent stingy on the food or anything.

-----------------------

I've been to sushi xtra a number of times and the food isnt great. the sushi has way too much rice but is cheap and filling. their combo's are good value. After hearing the horror story's with this groupbuy, I'm definitely not going here again. Im glad i didnt buy into this group buy

Traian2003 wrote: ↑When it comes to paying... "oh sorry, this is not a coupon, it's a voucher!"

It's not a coupon, it is a "deal of the day I bought online"

or it is a certificate I bought for food here

maybe that can work too.

I too also bought this voucher with friends, and we went on the 29th of December, and we were also presented with the 'Special Menu'. We tried to make the best of it, but clearly we were scammed. I requested a refund, but this definitely leaves a sour taste and safe to say, we will not be returning to Sushi Extra anytime soon.

To all the people suggesting "hey, just don't tell them about the voucher until the end", I'd just like to make a comment... Whilst I agree with the concept of beating such companies at their own game, do you really want to give ANY of your business to a company that you feel that you can't show your voucher to at the beginning of the meal -in case they stiff you on portion sizes or ingredients?
Let's call it how it is, businesses like this don't deserve our money or to even exist, vote with your wallet and stay away. RFD should be equally ashamed, no excuses. They should have the correct mechanisms in place prior to signing up such companies to their DOTD offers.

Hi there,

Anyone who got SCAM, just give them a bad review and also link to this thread...
http://www.yelp.ca/biz/sushi-xtra-toronto

Ju Leon...

If i were there, I will just eat and walk away. screw them haha

Supra7 wrote: ↑I too also bought this voucher with friends, and we went on the 29th of December, and we were also presented with the 'Special Menu'. We tried to make the best of it, but clearly we were scammed. I requested a refund, but this definitely leaves a sour taste and safe to say, we will not be returning to Sushi Extra anytime soon.

Terrible!

This thread makes me so wary of anything with RFD DotD in the future.

RFD, I like you and all - but you have got to be more firm with your clients that pull this kind of scam.

i just called Sushi Xtra and the lady flat out told me, if you have red flag deal voucher, we have special menu...
don't trust this place... it's been a few weeks since the post was made by the manager of RFD and clearly Sushi Xtra has no plans to fix this situation... get your $$ back while you can!

i got refund from RFD. took a while to process, but i did get it back.

I honestly don't know why you guys upset so much, you get what you pay for.
Most of those deal of the day kind of deals are the same, doesn't matter what the business is.
Ill explain why, the fee that every deal of the day kind of business gets is 50% from whatever they sell, and they are forced to give 50% off.
So in reality the worst kind of deal, the business itself suppose to give you the regular business and gets paid only 25% of what they usually charge.
When the business is competitve and the margins for profit are slim, how can a business give service/product for 25% of the price? They can't.
So their options are: To give service at a huge loss, hoping that people will come back wanting for more but at the regular price while at the same time you have to keep in mind that they have to service people which they are losing money on for months, not many business can sustain giving service for loss, a typical business have running costs at tens of thousands per month.
The other option is to round the losses somehow, if it's making your voucher be worth less like this case or by giving you a service which is not equal, like doing a really hasty/bad job to save on man hours.

Also, you need to understand that the Canadian market is difficult, many people will look at those deals as something you can change from one day to the next, to live only on those deals means forcing the businesses to lose money and then forcing them to close or to scam people.

Anyway, do your research before doing those deals, i'm sure in at least 90% of the times, if you do those deals, you will end up paying the deal and also the regular, ending up paying double.

flafson wrote: ↑I honestly don't know why you guys upset so much, you get what you pay for.
Most of those deal of the day kind of deals are the same, doesn't matter what the business is.
Ill explain why, the fee that every deal of the day kind of business gets is 50% from whatever they sell, and they are forced to give 50% off.
So in reality the worst kind of deal, the business itself suppose to give you the regular business and gets paid only 25% of what they usually charge.
When the business is competitve and the margins for profit are slim, how can a business give service/product for 25% of the price? They can't.
So their options are: To give service at a huge loss, hoping that people will come back wanting for more but at the regular price while at the same time you have to keep in mind that they have to service people which they are losing money on for months, not many business can sustain giving service for loss, a typical business have running costs at tens of thousands per month.
The other option is to round the losses somehow, if it's making your voucher be worth less like this case or by giving you a service which is not equal, like doing a really hasty/bad job to save on man hours.

Also, you need to understand that the Canadian market is difficult, many people will look at those deals as something you can change from one day to the next, to live only on those deals means forcing the businesses to lose money and then forcing them to close or to scam people.

Anyway, do your research before doing those deals, i'm sure in at least 90% of the times, if you do those deals, you will end up paying the deal and also the regular, ending up paying double.

The fact that the business is losing money on the deal is irrelevant. They knew the cost of providing their service before they decided to try to entice customers to their business using this promotion. If I go to a restaurant and have a coupon and I like the service, the food and have a good time I am way more likely to go back multiple times and to recommend it to friends than if I feel ripped off. There are lots of sushi places in most cities and if I get bad service or food from one I will not go back to it whether they are cheaper or not.

flafson wrote: ↑I honestly don't know why you guys upset so much, you get what you pay for.
Most of those deal of the day kind of deals are the same, doesn't matter what the business is.
Ill explain why, the fee that every deal of the day kind of business gets is 50% from whatever they sell, and they are forced to give 50% off.
So in reality the worst kind of deal, the business itself suppose to give you the regular business and gets paid only 25% of what they usually charge.
When the business is competitve and the margins for profit are slim, how can a business give service/product for 25% of the price? They can't.
So their options are: To give service at a huge loss, hoping that people will come back wanting for more but at the regular price while at the same time you have to keep in mind that they have to service people which they are losing money on for months, not many business can sustain giving service for loss, a typical business have running costs at tens of thousands per month.
The other option is to round the losses somehow, if it's making your voucher be worth less like this case or by giving you a service which is not equal, like doing a really hasty/bad job to save on man hours.

Also, you need to understand that the Canadian market is difficult, many people will look at those deals as something you can change from one day to the next, to live only on those deals means forcing the businesses to lose money and then forcing them to close or to scam people.

Anyway, do your research before doing those deals, i'm sure in at least 90% of the times, if you do those deals, you will end up paying the deal and also the regular, ending up paying double.

They offer discounts in hope that they will create a returning customer so don't act like they don't get a benefit from doing so. No one forced them to participate in a group buy but if they do, they sure as hell better offer food at the best of their ability. There is nothing worse than feeling like a second rate customer.

Plus, offering expensive/crappy food to customers that are probably using a coupon as a trial run is totally counterintuitive. You don't create return customers from bad service/food. Seems like a lot of these restaurants don't understand the nature of how group buys are to work for a business.

At every restaurant I have been to, they have never asked for the voucher ahead of time. I just provide the voucher before paying. I have always gotten the same quality food and service!! I actually talked to the owner about his wagjag deal and if it was worth it (considering the business was doing well already) and he mentioned that he has seen a lot of NEW people come in, and a lot of those customers returned. I went there this past Saturday as well and there was a line-up for a table!! FYI it was for a well known indian restaurant.

thanks for the heads up, i'm never going to this restaurant