Computers & Electronics

Switching ISP - new modem same cable wire question

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Deal Addict
Jun 21, 2008
2958 posts
408 upvotes
Toronto

Switching ISP - new modem same cable wire question

So i'm changing ISP's but they both use the same cable wire - question is do I need to cancel the current service prior to plugging in the new modem or can i simply just plug and play right away and cancel my old ISP later?
5 replies
Sr. Member
Oct 20, 2014
574 posts
274 upvotes
Trenton, on
Ticco wrote: So i'm changing ISP's but they both use the same cable wire - question is do I need to cancel the current service prior to plugging in the new modem or can i simply just plug and play right away and cancel my old ISP later?
The latter should be good. AFAIK Cable modem's won't work with ISPs unless their unique ID/MAC? is approved by the ISP.

On the other hand, as soon as the new ISP activates your line, the previous will probably stop working. Not sure about third parties, for eg. Rogers to Techsavvy cable or vice versa. Good luck and let us know how it goes. I am curious to know what happens.
Deal Fanatic
Sep 16, 2013
5421 posts
3463 upvotes
SW ON
If they are different IPS's both modems will work at the same time (you can use a splitter) when the newer is provisioned. So, you can cancel the first ISP after making sure the new one works as intended.
Deal Addict
Aug 27, 2003
1916 posts
1178 upvotes
I am currently doing this with two different ISPs - Teksavvy and Fido. I've had TS for a long time and decided to try out Fido because of their BF 50%-off deal. But having read many threads about people having problems with Fido, I decided to keep my TS service running in tandem just in case.
On the incoming coax cable, I use the splitter that came with the Fido self-installation package. I've got both modems online - the TS modem is still hooked up to my main router for the home network, and the Fido modem is hooked up to a single laptop for testing.

I had lots of issues with Fido in the first 2 weeks of service. Since I'm WFH, I'm glad I didn't cut my TS service immediately. Long story short, after several tech visits and Fido finally agreeing to swap out my modem for a new one, I am finally satisfied with the Fido service which is now connected to my main router for further testing. I'm planning on cutting TS within the next week.

My router also supports dual-WAN which I tested out for a bit. So if you want to run 2 different cable services and your hardware supports it, you should be good to go.
Deal Fanatic
Sep 16, 2013
5421 posts
3463 upvotes
SW ON
ShinNoodles wrote: Fido finally agreeing to swap out my modem for a new one
What modem does Fido provide?
Deal Addict
Feb 25, 2007
2959 posts
699 upvotes
alpovs wrote: What modem does Fido provide?
They are supplying the white coda now, before it was the black hitron

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