Switching TV + Internet + Home Phone providers every two years, just to get a decent deal. How many of you do this?
Back in 2017 I couldn't negotiate anything reasonable with Rogers TV so finally I gave up and went with a decent Bell Fibe bundle. Fast forward to 2019 after my two year term is over, and I couldn't negotiate anything reasonable with Bell, so now I'm back with Rogers for their decent new customer bundle.
The stupid part in both situations is once I threaten to cancel they give me mediocre offers, which over the course of a call might get a little less mediocre, but then once I actually do cancel I might get an OK but not great offer. Meanwhile, people who are new customers are given everything. And then days or weeks later after cancellation I might get a decent retention offer, but then it's too late.
I know this is par for the course, but it's getting so damn irritating. I don't want to have to switch every two years, and yes I know that inertia is what they are counting on, but if they just make decent offers up front to those of us that actually call in, we would actually stay. I'd rather just take the best offer that's given to me and if that means switching then so be it, instead of trying to play this stupid retentions game over multiple calls all the time. A bird in the hand as they say.