The reason I switched in January 2017 is because there were good deals then. Same with Dec. 2018 / Jan. 2019. And for Rogers Ignite TV, some agents are claiming there will be new deals available in spring specifically for that. I'm not sure September is any better a time of year for promotions. The promotions seem to come at various times throughout the year.Exp315 wrote: ↑Jan 7th, 2019 4:59 pm1. Check competition and find an acceptable offer for switching.
2. Call your current provider and say that you're calling to cancel service. They'll send you to Retentions.
3. Listen to the offer from Retentions, then say you don't know, point out ways the other offer is better - see if they'll sweeten the retention offer.
4. Decide which is your best option, and either continue with cancellation or accept the retention offer.
You can try calling your current provider first to complain about the price to see what they'll do for you, but don't expect much. Usually the regular agents aren't authorized to make retention offers, and usually they won't send you to Retentions unless you are actually calling to cancel service. But there are exceptions. Depends if you want to take a chance and waste some time on this preliminary step.
When you call to cancel, mean it. Have an alternative that you are prepared to take if you don't get the offer you want from your current provider. Being prepared to go ahead with cancellation often produces a better offer - and if it doesn't, stop wasting time and get on with it. You'll be able to come back and get new customer offers after 90 days if things don't work out with the alternative.
Sometimes your current provider will even call back with a better offer after a few days, so you might want to put your service termination a few days out. But don't expect anything.
Quite often they'll try to bill you to the end of their current billing period when you cancel, even though they know that's illegal. It's about time the government started issuing fines for that.
The best time of year for deals is often around September, because the companies are trying to boost subscriber numbers in advance of their year-end report.
Adding extra services can get you a better offer - sometimes even better than without them. The agents get extra bonuses for selling you extra services, and they can allow you to qualify for "new customer" offers even though you're an existing customer for the services you have now.
Personally I've grown more and more impatient dealing with retentions. It actually sometimes takes longer and more effort to sit on the phone over multiple calls and negotiating with your existing provider than to simply switch completely for a deal I already know exists from a competitor. The biggest issues for me related to switching include the loss of pre-recorded TV programs as previously mentioned, and the fact I have to reprogram my Logitech remotes. Also as mentioned, my network is now set up so that it's fairly easy to switch the modem hardware out. Rejigging the network in this context takes less than an hour, and I have a networked printer and scanner, two networked NASes (which communicate with each other for networked backups), and multiple WiFi access points.