Computers & Electronics

Synology NAS Advanced RMA

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  • Nov 2nd, 2020 2:18 pm
[OP]
Deal Fanatic
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Aug 27, 2014
6140 posts
2476 upvotes
Canuckland

Synology NAS Advanced RMA

Has anyone done an RMA with Synology? My DS918+ crapped out this weekend and I need a replacement. However they’ll put a hold on my credit card for $550 USD which is concerning before I’m not sure if when they release the hold they’ll charge me the FOREX fees 2.5%
How good is their customer service ? Thanks
3 replies
Deal Expert
Feb 29, 2008
26952 posts
3670 upvotes
Montreal
I used their RMA 5 years ago. They never sent me the product back.

You can imagine how much business I gave them since.
[OP]
Deal Fanatic
User avatar
Aug 27, 2014
6140 posts
2476 upvotes
Canuckland
mr_raider wrote: I used their RMA 5 years ago. They never sent me the product back.

You can imagine how much business I gave them since.
Did they ever do anything about it? Many people claim to have had no problems with it
[OP]
Deal Fanatic
User avatar
Aug 27, 2014
6140 posts
2476 upvotes
Canuckland
DealCanuck wrote: Has anyone done an RMA with Synology? My DS918+ crapped out this weekend and I need a replacement. However they’ll put a hold on my credit card for $550 USD which is concerning before I’m not sure if when they release the hold they’ll charge me the FOREX fees 2.5%
How good is their customer service ? Thanks
Got a release of hold, no forex so it was fully refunded

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