Tablet gets compromised?
How do I find out if the tablet has been compromised and what do I do now?
Feb 15th, 2017 3:26 pm
Feb 15th, 2017 3:34 pm
Feb 15th, 2017 3:37 pm
I have not backed anything up but again I don't have any photos or music on it, just whatever it came with it. The tablet is currently turned off. Does it help?
Feb 15th, 2017 3:38 pm
Feb 15th, 2017 3:39 pm
Feb 15th, 2017 3:41 pm
Feb 15th, 2017 3:43 pm
Feb 15th, 2017 3:45 pm
Take out the microSD card
Also don't forget to change the email password.Simultaneously press and hold Power + Volume down buttons until the System recovery screen appears then release.
From the System recovery screen, select Factory data reset.
Note Utilize the Volume buttons to highlight and the Power button to select.
Tap Yes to confirm.
Note Allow several minutes for the reboot process to complete.
Note To setup the device after completing the factory data reset, refer to Initial Activation and Setup.
Feb 15th, 2017 3:49 pm
Most of these attachments target Windows PC as malware/ransomeware in the form of excel/word with macros running at the back. I am not sure how your tablet works, but if you only clicked on it, you most likely only downloaded it, this is how Android works, it doesn't open right away.
Feb 15th, 2017 3:52 pm
Feb 15th, 2017 3:55 pm
Feb 15th, 2017 3:56 pm
Feb 15th, 2017 4:12 pm
Yea, I have this tablet for less than 3 months, don't have anything on it. I will feel more comfortable wiping it clean and start over.
Thank you! I missed the "press the power button again" part that's why it didn't work the first time. It's wiped now. Time to start over.
Feb 15th, 2017 4:28 pm
Feb 15th, 2017 4:36 pm
Thanks for the reassurance. I opened the email with my tablet because my computer was on its way back from Dell (for a second round of repairs). I just didn't want some lowlife to access my email or other accounts that I frequently use on this tablet. I did a hard reset but now it wouldn't let me confirm my Google account for some reasons. It said I could try again after 24 hours. Is that normal?Faith24 wrote: ↑ Stop and take deep breath.
It's very very unlikely that any malware attached to the message was intended to target Android. It's 99% likely to be intended to target Windows, and has no effect on Android. Unless you see some evidence of a problem, I would assume there is none. At most you might re-install Chrome on Android, since it's the most likely target even though very unlikely.
FYI, our business accounts get several emails a day telling us that we have missed a courier pickup and we need to click on the attachment. They are all malware. Courier services don't send you emails with attachments. Just bad luck that you were expecting a courier delivery and your brain turned off for a moment. Good luck that you did it on your Android tablet.
Feb 15th, 2017 10:46 pm
Feb 15th, 2017 11:39 pm
Well, Hindsight is always 20/20. I received an email from Dell, early this morning, telling me that my computer would arrive today. I was sick and I could hardly stay awake so I lied on the couch in the front room, didn't want to miss the delivery. I woke up to an email notification on my tablet, clicked it open and there was the FedEx email telling me that I had missed their delivery just 15 minutes ago. I thought I missed the doorbell so I tried to contact FedEx but got their usual loop of voicemail asking for all sorts of information. I wanted to catch the guy before he left our area so I became desperate and clicked on the attachment for the tag number that FedEx was asking for. Of course, it was then I realized I was downloading something...
Feb 16th, 2017 5:11 am
Feb 17th, 2017 4:07 pm
YUP, and the lastest ones hitting us are like "Who the f*** is [company name] and why is there this outrageous charge from you on my credit card? See my statement attached and reverse it ASAP!" ... needless to say - THOROUGH and ongoing staff education is an absolute MUST.
Feb 17th, 2017 4:32 pm
Had similar issue with a Lenovo tablet recently. If next time you try it works then great else post back and I may be able to help you do a true reset. Thought this was a Lenovo issue but might be android issue.althetrainer wrote: ↑ Thanks for the reassurance. I opened the email with my tablet because my computer was on its way back from Dell (for a second round of repairs). I just didn't want some lowlife to access my email or other accounts that I frequently use on this tablet. I did a hard reset but now it wouldn't let me confirm my Google account for some reasons. It said I could try again after 24 hours. Is that normal?