Customer Service Discussions, Offers & Promotions

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  • Discount brokerage customer service Wealthsimple vs National Bank

    Hi, I currently have a wealth simple account and am having terrible customer service experience with them. Have been waiting for months on a promotional payout for moving my account there from a big 6 bank brokerage. After speaking to multiple agents, nothing ...

    • ovechkin1
    • Jan 9th, 2023 3:13 pm
    • Forum: Investing

  • Koodo does not have a customer service line?

    Their website only has a link to live chat which you're able to schedule a callback, but the earliest callback is in 5 days - is this a joke? I'm trying to move to Koodo and what I'm getting is it'll take them 5 days for their sales team to get back to me... lol. I googled a direct 1-855 number, but...

    • Heartcloud
    • Dec 6th, 2022 11:37 am
    • Forum: Shopping Discussion

  • ToysRUs.ca Shipping Customer Service

    Tl;Dr If you order on toysrus.ca, your order goes through several companies before getting shipped to you. Here’s how to find the right number to call to reschedule your delivery: Open the tracking page by clicking the tracking number in the shipment notification email from toysrus. Look for the en...

  • anyone successfully get a hold of a Koodo customer service rep?

    I was at Long Point Provincial Park and got a roaming alert (i've now disabled automatic roaming). i'm trying to dispute it but it always kicks me to the digital assist and when i try to schedule a callback number it just says "we are busier than normal can't find an agent" and restarts th...

    • Cowboy905
    • Sep 30th, 2022 11:09 am
    • Forum: Cell Phones

  • Virgin Plus Customer Service on a Downward Trend

    So when did Virgin switch to offshore customer service? Got two text message from Virgin which seemed suspect but proved legitimate. They both had to do with overages on texts surpassing a certain dollar amount. The plan is unlimited text. Okay, ...

    • starchoice
    • Sep 17th, 2022 8:29 pm
    • Forum: Cell Phones

  • Koodo Customer Service - Your Experience

    For Koodo customers, how have you found their customer service to be when you can only request a call back for a day or longer later? I am continually in meetings during the day and having no way to get in touch with support if there is a problem, ...

    • BaileySyd
    • Sep 6th, 2022 8:56 pm
    • Forum: Cell Phones

  • Ryobi customer service - head scratcher

    ... number" with a notice that Ryobi was replacing their old ticket system - 2 weeks ago. Huh? Waited 6 weeks - nothing. Contacted Ryobi customer service by Chat. They said they had no order in their system. They created one. Said "4-6 weeks". This time I had got order tracking ...

    • Scote64
    • Aug 4th, 2022 11:20 am
    • Forum: Shopping Discussion

  • Scotiabank customer service

    Wow Scotiabank really went downhill. I am done with them once my mortgage comes due. And don’t get me started with ITRADE. There new website looks like a 3 year old made it! The one they replaced was so so much better. Please put that website back. Also just got on with ITRADE tonight. They said 10 ...

    • Brause
    • Jul 22nd, 2022 7:42 pm
    • Forum: Personal Finance

  • Apple customer service specialist role

    Is anyone in a role like this right now? I have applied to the rcc customer service specialist for secondary income. Need some insight on how long it takes for them to contact you I applied June 21if you get an interview

    • larry3344
    • Jul 8th, 2022 11:31 am
    • Forum: Careers

  • Trying to contact BMO customer service is ridiculous

    Trying to contact BMO customer service because I never received my credit card statement. Called last week and after a 3 hour wait time, I was told the statements are sent out the 3rd or 4th week of the month, and asked to wait till ...

    • RCML27
    • Jun 7th, 2022 2:35 pm
    • Forum: Personal Finance

  • eq account locked and customer service has no idea why

    ... tried to do a transfer manually and got a message simply saying "this transfer cannot be completed." I used the chat function to talk to customer service. They said they cannot see any holds on the account and also cannot see a record of the email being sent. (They thought it was a phishing ...

  • Equifax Customer Service

    ... considering calling Bell collections, and they can talk to them; I am not sure what more to do at this point. Unfortunately, it seems that is how customer service works at Equifax; they keep saying seven to ten business days again and again until one eventually gives up. Any suggestions on what ...

    • bharper19
    • Apr 8th, 2022 7:49 pm
    • Forum: Personal Finance

  • MBNA - lack of security feature and customer service

    ... really concern me). I am wondering if I need just to cancel so I don't have to chase them if the card will be compromised, seeing also horrible customer service, or if all the MBNA's cardholders need to unite and complain to TD. :)

    • Rebelyouth
    • Mar 9th, 2022 7:45 pm
    • Forum: Personal Finance

  • Amazon does not have customer service anymore

    I recently purchased a Sony OLED TV during the Christmas sale from Amazon (I should have bought from Costco). Two weeks later I received a returned TV with a cracked screen and crayon marks all over and parts missing. I contacted Amazon and now that the TV price has returned to normal they won't exc...

    • Robotron2084
    • Jan 18th, 2022 1:12 am
    • Forum: Shopping Discussion

  • Telus/Koodo customer service automatically cut off at closing time?

    This happened to me twice within the past week while I was on the phone with a customer service representative. Our call goes past 7 PM local time, and a few minutes after 7, the call abruptly ends even though I was in the middle of a conversation with the rep. Does anyone else notice this?

  • Kidde customer service for defective fire alarm : Good service !

    ... the Kiddle troubleshooting guide. Re-installed can a few hour later in the middle of the night started getting random chirps again. Called Kidde customer service to inquire on the device did I miss any steps and which new units would be compatible with 120 VAC dongle. I stated I did not have ...

    • naimc
    • Jan 5th, 2022 11:20 am
    • Forum: Home & Garden

  • How does constantly apologizing affect you as a Customer Service Rep

    Hi,For Customer Service Reps out there, I'm wondering if being required to constantly apologize has any impact on your mental health....I suspect that apologizing is part of the script you are taught... does it have any impact on you? Would appreciate any thoughts on this.... Thanks

    • CG2021
    • Dec 14th, 2021 9:36 pm
    • Forum: Shopping Discussion

  • Roots customer service - AWOL?

    ... me, but supposedly the Roots chat agent can’t access order information. At this point I have no idea if my orders will arrive by Xmas. Both Roots customer service hotlines are down due to “technical difficulties”. And the online agents are useless and have provided false information. First said ...

    • RaiderX
    • Dec 7th, 2021 9:58 pm
    • Forum: Shopping Discussion

  • Very bad experience with Amazon

    ... that protects amazon against a late refund. Then she said, it is my final answer, and I need to disconnect you. In my interaction, their customer service was very rude and aggressive especially these days. This is my first experience buying a very expensive (2370 $) from Amazon. I cancelled ...

    • orion88
    • Oct 28th, 2021 3:43 pm
    • Forum: Shopping Discussion

  • How to contact customer service on Amazon.ca?

    Could anyone have experience contacting customer service on amazon.ca? I bought an small oven from amazon and it is broken within a year. But i cannot find warranty information in the package. I just want Amazon to help me connect with the original ...

    • Jackinvan
    • Oct 5th, 2021 12:33 pm
    • Forum: Shopping Discussion

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