Personal Finance

Tangerine no longer has live chat?

  • Last Updated:
  • Sep 9th, 2021 8:38 pm
Sr. Member
Mar 28, 2008
589 posts

Tangerine no longer has live chat?

Their call centre wait time is 1 hour+

Live chat with human seems to be gone from their site

When typing "human" to their bot chat, it directs me to send a message, which didn't turn out to be helpful. They just replied "We're sorry to hear about the fees that applied to your Accounts and we can discuss any reimbursements after speaking with you. Please call 1-888-826-4374 select any option from the menu and then select 0.“
7 replies
Deal Fanatic
Jan 21, 2018
8447 posts
I find it particularly insulting when a company has a web site offering Chat that turns out to be "we can't be bothered to talk to you as a lowly customer, so instead why don't you search for the answer in our sketchy FAQ and we'll pretend that's chatting with us".
Deal Fanatic
User avatar
Jan 16, 2011
7205 posts
I was really impressed with TD this week. I opened my account in the app and found an error. I clicked on the Contact Us and the app automatically called TD. The rep picked up on the first ring, spoke perfect english and after verifying my info had an answer for me in less than a minute. I was off the phone in less than 2 minutes with the answer to my question, I couldn't believe it was that quick or easy.
Deal Expert
User avatar
Aug 18, 2005
21137 posts
Another case of "tangerine as a verb", methinks.

... I mean SERIOUSLY? For an ONLINE BANK!? This is not how to do right by your customers. It will also create a big issue for international customers who used chat to avoid expensive phone bills.
- casual gastronomist -
Deal Addict
Aug 19, 2006
2047 posts
They don't have email support either ?
Deal Fanatic
Jan 21, 2018
8447 posts
(en) Support [sup-ort], noun and verb

A quaint notion of the late 20th century which suggested that "customers" (n., see "suckers") should receive assistance from companies offering products and services. :)
Deal Addict
Jul 30, 2012
1878 posts
I've attempted to use FI Chats but are rarely useful even if reaching a "human" as front line employees are poorly experienced or trained. Most FI's have downsized staff significantly (likely due to legacy / salary costs) and when rehiring do so with novice staff educational/work experience.

My experience(s) in a nutshell is a "human" chat is only marginally better than canned responses from a bot because they are likely taking from the same canned scripts.

Universally, CS experiences are becoming more angering than helpful.


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