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Tarion Forms

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  • Jun 1st, 2022 11:49 am
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Newbie
May 31, 2022
5 posts
3 upvotes

Tarion Forms

New homeowners - when filling out your 30-day and year-end forms for Tarion, it would be extremely helpful to your builder if you followed some simple rules. By doing so, you should be able to eliminate wasted time and put you in a position to have your deficiencies repaired quicker and properly the first time around.

1. Send a copy of all forms directly to your builder. Builders are able to access your forms on Tarion's portal however it has continual glitches and delays in Tarion posting the forms and in the meantime, if your builder had a copy, they could start working on it.

2. List only one deficiency per item #. Many builders have systems that will allow them to import your lists directly to their work orders and issue out to trades. However, if you have listed 6 or 7 deficiencies that pertain to 6 or 7 different contractors, it slows down the process. So for example, Item #3 - powder room door does not close. Item #4 - powder room sink plug not holding water. Two separate deficiencies, two separate item numbers.

3. Provide specifics of the deficiency. i.e. "Kitchen operable window bottom lock not engaging." What we get reported is "kitchen window not done properly". Report: "shared ensuite sink faucet leaking". Do not report "we have a plumbing leak".

4. Provide locations - south/east bedroom has a floor squeak approximately 3' out from window. Do not report "guest bedroom floor noisey". Report "lower kitchen cabinet to the right of the dishwasher needs adjustment" Do not report "some cabinets aren't even".

5. If reporting a leak. you should be able to source out if it is foundation, plumbing, or roof.

6. If your builder requests further follow up information from you, please provide it. The service reps are not asking for their own enjoyment in order to keep the conversation going. If they're asking for something, it's because it's needed in order for them to do their jobs in the most efficient way possible. Challenging their request, or flat out refusing, will only result in you waiting longer for a repair to be done.

7. Remember there are more houses than contractors and sometimes repairs can take a while. Especially lately. The service reps would like nothing more than to get repairs completed as soon as possible; receiving phone calls and emails from you several times a day, every day, will not make the process go any quicker. Trust me.

8. When an appointment for repairs is confirmed with you by a contractor, honour it. Write it down. Remember who it was with and for what date and time. Be there to provide access. Do not call your builder service rep and tell them that "somebody" was scheduled to be at your house the next day but you don't recall who it was and you need to cancel the appointment. We are here to arrange for warrantable repairs. We are not your life coaches.

In Ontario, you have a warranty with your builder, which is backstopped by Tarion. Like it or not, that is the law. The warranty, like all other warranties, is limited. Look up deficiencies in Tarion's Construction Performance Guidelines to see if what you are experiencing is warrantable or within tolerance. While it may be a deficiency to you, it may not be warrantable.

Before the comments start, yes I do understand that there are "bad" builders out there, service reps that don't respond, trades that do sloppy work, etc. etc. That occurs in every sector of every business. But for those of you who really just want the work to get done so you can enjoy your new home, some co-operation and assistance from the homeowner goes a long way.

Thank you.
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