Wow that is a new one - Tarion asked the builder to fix your paint scratches??? Did you put that in the PDI?
The inspector was nice and told me they’d cover it as a favor. We had a great experience with tarion every time
Agreed, 2nd house new build - Tarion is still useless. The contractors working on the home were the bottom of the barrel . Everyone in the neighborhood complaining (All detached houses)
Adding to my post, Tarion continues to screw purchasers. They give the builder months delay to resolve issues, the builder doesn't do anything, then you're forced to pay for an inspection and Tarion gives the builder another 3-4 months to make repairs. The fact that you're forced to pay them is shameful.
Tarion will just approve anything when the builder issues a fix- we had multiple issues like scratches (PDI)/stains (PDI)/missing items (PDI) /soffit hanging down and the builder did the most BASIC job (ended up being uglier then before) and Tarion approved it stating it is "within guidelines".ServiceRep wrote: ↑ You initially pay $250.00 to request a conciliation. If even one item is determined to be warrantable, your money is refunded. If none of the items are warrantable, Tarion keeps the $250.00. The reason for payment up front is to curb every homeowner requesting a conciliation. If conciliations were no charge, it would be cheaper for a homeowner to have Tarion in rather than having a house inspector.
If your builder is competent and follows the warranty, they most likely have advised that something you reported is not covered by the warranty. An example could be scratches on hardwood floor reported on a year-end form. The homeowner does not accept the builder's explanation. The builder can then direct you to the Construction Performance Guidelines whereby you can look up the majority of reported deficiencies and find the warranty coverage, tolerances, etc. Again, the homeowner rejects the answer and therefore calls a conciliation. Tarion should rule the damaged floors as non-warrantable and will therefore keep the $250.00. The homeowner could have checked this item out for themselves and avoided having a conciliation but they chose to involve Tarion and there is a cost associated with this because the item was not warrantable and the homeowner did not accept the builder's answer nor check it out for themselves in the CPG.
Understood and I think most purchasers are reasonable. A scratch on a year end form isn't warrantable. But items on a PDI or 30 day form that are blatant should be dealt with. People don't get pissed off with tarion over a scratch on a floor that they put on their 1 year form. They get pissed over a missing part, damaged item, something that doesn't work or wasn't installed properly, etc only to see the builder ompletely ignore it.ServiceRep wrote: ↑ You initially pay $250.00 to request a conciliation. If even one item is determined to be warrantable, your money is refunded. If none of the items are warrantable, Tarion keeps the $250.00. The reason for payment up front is to curb every homeowner requesting a conciliation. If conciliations were no charge, it would be cheaper for a homeowner to have Tarion in rather than having a house inspector.
If your builder is competent and follows the warranty, they most likely have advised that something you reported is not covered by the warranty. An example could be scratches on hardwood floor reported on a year-end form. The homeowner does not accept the builder's explanation. The builder can then direct you to the Construction Performance Guidelines whereby you can look up the majority of reported deficiencies and find the warranty coverage, tolerances, etc. Again, the homeowner rejects the answer and therefore calls a conciliation. Tarion should rule the damaged floors as non-warrantable and will therefore keep the $250.00. The homeowner could have checked this item out for themselves and avoided having a conciliation but they chose to involve Tarion and there is a cost associated with this because the item was not warrantable and the homeowner did not accept the builder's answer nor check it out for themselves in the CPG.
As someone said, it depends on the builder. Yes, some do sit back and do nothing for a variety of reasons and one of them is hoping the purchaser will just go away. Yes, there are plenty of time where issues can't be dealt with due to issues outside of the builder's hands however plenty of cases the builder simply isn't doing enough or they're incompetent.ServiceRep wrote: ↑ Don't confuse the 30-day with the pdi. The pdi is the only record of note whereby damages will be covered by the warranty because they were obviously there prior to the homeowner taking possession. Damages to a hardwood floor reported on the 30-day form would not be covered because who's to say the damage wasn't caused by the homeowner moving in?
The best way to manage your expectations is to ensure you are well versed in what the warranty covers because it is limited. The biggest disappointment I experience with homeowners is when they realize something they expected was not covered by the warranty. But they could easily have accessed this information themselves and adjusted their expectations accordingly.
Trust me, builders are not sitting around for months on end doing nothing by choice. Materials are still on backorder; manufacturers do not have enough to ship. This goes for everything from appliances, to hardwood, to tile, to pigment for paint! It is an unprecedented time we are going through as is everyone. Yes Tarion has extended deadline dates for repairs but they also extended deadline dates for homeowners to file their forms.
I can't speak for other builders but if I could get in the needed materials tomorrow, I would be finishing up every file. I have no reason to delay anything. The homeowners are rightfully upset and frustrated, and most builders (especially those in the Customer Service Departments), are exhausted as they are taking the brunt of the frustrations.
That's simply not good enough when a buyer is forced to pay for Tarion and go through the process with them when buying a home in Ontario. From what I've found, the bigger builders are pretty good at providing a completed unit at the time of possession. Any issues are dealt with quickly. The smaller ones it's really a toss up. I still se properties completed years ago with major exterior defficiencies. Builders just move on to the next project. I have purchased enough new construction to have a decent enough read on Tarion.StatsGuy wrote: ↑ it's not useless, a lot of provinces don't even have something similar and it's entirely upto homeowner to take developer to court
while not perfect and arguably tilted towards developers, it's still better than a lot of other jurisdictions where purchasers/owners are entirely on their own to fend for themselves for everything big or small
mark everything you see in your PDI and again in 30 days..at least it's documented and they will have to respond to it and even if don't agree to fix, they have to address it and then if you can't resolve, it costs them money to goto tarion arbitration
