Computers & Electronics

TCL TV Repair Question - where and how much

  • Last Updated:
  • May 24th, 2020 1:03 pm
[OP]
Newbie
May 19, 2019
25 posts
24 upvotes

TCL TV Repair Question - where and how much

I bought a TCL 55R617 from amazon in 2018 year end at $850 + tax, and it was in the first month that model was available on Amazon.
3 weeks ago it suddenly blacked out when watching it as usual (no issue with socket or power supply because other appliances were working well).
I tried a few basic troubleshooting steps but could never power it back on. Called TCL customer service and they don't provide any support since it's (JUST) beyond 1 year warranty.
I googled for some TV repair shops and all quotes are $250+
Is it really worth the $ getting it repaired? I feel this is soooooo unlucky, especially during this lockdown....
any ideas? or any recommendation on TV repair shops?


For sometime I still receive very kind suggestion and advice PMs on my bloody tv and I feel grateful!
In the end I managed to find a parts shop on eBay - shopjimmy! US shop offers that power supply board and I replaced the malfunction power supply board by myself and the tv is back to work now
It still restarts itself for a few times, but in an acceptable level - maybe every 3 or 4 weeks on average. So I won't bother to check anything further.
Lesson 1: Get your electronics from a retailer offering extended warranty
Lesson 2: If 1 fails, purchase your electronics with a good credit card that offers extended warranty
Lesson 3: If 2 fails, work hard to make more money, so you can just get a new one, instead of wasting a ton of time resourcing it or fixing it
Lesson 4: If 3 fails, prepare to be an expert of all appliances you ever have and you can still enjoy a happy life fixing them yourself.
Last edited by baykingcollege on Oct 23rd, 2020 10:55 am, edited 2 times in total.
6 replies
Deal Addict
Jan 13, 2004
1563 posts
445 upvotes
Mississauga
Do u have sound? Did u try to do the factory reboot?
"With today's sheep mentality sometimes I feel like going to a wall and just bang my head"
Member
Aug 18, 2019
264 posts
184 upvotes
Did you pay with credit card? Does it have extended purchase warranty?
~ 👍teslanaire2bitcoinaireButStillCheapLurking@RFDForDeals✌️~
[OP]
Newbie
May 19, 2019
25 posts
24 upvotes
I cannot turn the TV on completely...the power light is all time off, and I have tried factory reset 3 times...not working
tommyamaral wrote: Do u have sound? Did u try to do the factory reboot?
[OP]
Newbie
May 19, 2019
25 posts
24 upvotes
Oh that's great idea! let me check with my wife lol
liemhoho wrote: Did you pay with credit card? Does it have extended purchase warranty?
Sr. Member
User avatar
Apr 29, 2018
968 posts
572 upvotes
Vancouver
From what it sounds like the power board on the TV failed. You could maybe find a replacement on eBay
Sr. Member
Jan 12, 2017
529 posts
189 upvotes
baykingcollege wrote: it's (JUST) beyond 1 year warranty.

Is it really worth the $ getting it repaired?
No... You'll always find someone that says 'no problem' and then phones you after delivery to tell you it's not worth fixing, at this point you leave it and the repair shop scavenges the parts. If a repair is attempted, it's never going to be as good and could be a carousel of repair bucks. Get a hold of CSR at TCL and Amazon, knowing that this panel is 'JUST' out of warranty might bend a few ears, and the CC card is a possibility although there is likely 30 different CC packages, you may get lucky. One last attempt, call your MP and suggest Ontario should have the same 5 years rule Quebec offers, perhaps your story is the straw that breaks the camels back in consumer protection here.

Next time buy at Costco and go for the 5 year warranty, at least you'll be on firmer ground.

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