TD ATM Cash Deposit - Audited incorrectly - $350 instead of $3,500
Hi All, just want to share my experience so i can get some suggestions on how to proceed.
I deposited $3,500 cash (35 X 100 bills) couple weeks back (8th June) in TD ATM Cash machine in downtown Toronto (university & dundas). I inserted the cash directly into the new slot available for cash. It is supposed to automatically count the cash without the need to key in the amount (like before). Unfortunately after inserting the cash, i got a message that the machine couldnt count the cash and it prompted to me key in the amount, which i did as $3,500. I took the receipt for this manual entry and went home. Suspecting that something might be wrong, I called the TD customer care right away and explained the same - that the automatic counting didnt work so i had to key in the amount manually, the agent said everything will be sorted out next day (in 24hrs).
I was hoping that everything will be sorted out, but to my horror, i got a letter from TD this week saying that they corrected my keyed in amount from $3,500 to $350 and they will deduct $3,150. They did remove that $3,150 from account without even notifying me. I rushed to the bank and explained them the situation for which they started an investigation (2-3 weeks). This is a horrible experience whey they dont even notify before deducting my money from account. How can they get the ATM amount wrong?
Now Im worried, what if they dont do their due diligence and come out with incorrect outcome. I really did deposit $3,500 that too all in 100 bills.Please any suggestions on what to do next will be helpful. Hire a lawyer? get a affidavit from my friend supporting my claim friend? What things do i have to prepare so i can defend properly if the TD outcome is wrong?
I got the said money from my friend who owed me, she also got the money from TD branch few hours earlier from a different branch, but it was a cash transaction.
My experience with TD, esp the one at University & Dundas location is worsening over the years I'm with them (almost 13yrs), this could be the final straw for me to move all my accounts somewhere else.