Personal Finance

TD E-transfer issue- any experience??

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  • Jun 2nd, 2019 10:18 am
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[OP]
Sr. Member
Jun 24, 2013
637 posts
1292 upvotes
Mississauga

TD E-transfer issue- any experience??

I sent e-transfer many times but my last e- transfer shows "pending" in my account since 7th may.. I can not cancel it, also other party did not receive it as they already checked with the bank and email address is also correct. i called many times to TD and no one is able to help.. they say- they will get back to us in 2 days, but no one still has answered about where my money is?? can any of my RFD friend guide me?? Thanks
9 replies
Deal Addict
User avatar
Dec 17, 2008
2592 posts
1761 upvotes
Winnipeg
TD is notorious for cancelling people's e-transfer privileges and not telling people, I am not saying that is what it is, but might be something to check into.
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[OP]
Sr. Member
Jun 24, 2013
637 posts
1292 upvotes
Mississauga
hvwozq wrote: Call Interac and ask if they can see it.
i did they can see it, not gone , and they asked me to contact TD and do manual return, but this TD people keep on saying they can not do it as it is gone out of TD, i am so tired of calling TD..
thanks
Member
Feb 9, 2018
340 posts
236 upvotes
A friend of mine had the exact same issue when he interac me small sum owed couple of years ago through TD. His end was showing pending and I never received it. But he was quick to escalate calling TD's contact centre directly. TD acknowledged issue on their end and transaction was cancelled in a nightly maintenance by their IT at the backend. At that point, he re-sent it to me the next day and I received it right away.

Point is that you need to escalate until you find the right person.
Deal Addict
Oct 7, 2011
1068 posts
364 upvotes
Toronto
Have done e-transfers with TD many times. Haven't had any issue yet.
Deal Fanatic
User avatar
Jul 4, 2005
6112 posts
718 upvotes
Ottawa
Doesn’t the Emt expire after 30d? Ie. you’ll get your money back? That’s the brute force method.
Deal Addict
Nov 8, 2017
1356 posts
726 upvotes
RBC instantaneous etransfers and free, never a problem

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