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TD long wait times

  • Last Updated:
  • Feb 4th, 2021 7:11 am
[OP]
Deal Fanatic
User avatar
May 15, 2016
6765 posts
2335 upvotes

TD long wait times

Yesterday 2 hour waiting. Then silence for 27 minute. Then I Hangul.
Another 1 hour waiting.

Today waiting 1:30 already.

Why are we paying 9.99 per trade? Is it always like this?
10 replies
Sr. Member
Jun 14, 2018
784 posts
826 upvotes
Speaking of TD, are there settings in my TDDI account that I can change to avoid these $2 paper confirmation fees for each trade? I'd rather not have to call them and deal with these long wait times.
Member
May 5, 2016
499 posts
497 upvotes
Did you call from the app? Its usually a little faster.

All the brokers are struggling with teh volume, even compared to the cannabis hype days, this has been crazy. I was on hold for 90 minutes with IBKR yesterday, its absurd.

I haven't called into TD recently but my experience calling in through teh app was fairly positive the last time i did it, probably 6 months ago.
Sr. Member
User avatar
Mar 27, 2012
825 posts
128 upvotes
Baffin Island, NU
Just so you know I've been waiting since 7:30 am Mountain time and it is now 11:16 am mountain time.

I really need to talk to them so I can convert my warrants to share. I tried reaching them through FB and still get the same response

"I can confirm the TD Direct Investing Contact Centre is recently experiencing a high volume of calls. As such, they have been unable to maintain their usual high standard of response time. Please be assured that the management team is actively investigating how to use resources to improve the speed in which our customers connect to a representative. Since your matter is urgent, please try again and continue to wait on hold for the next available agent."

Rep at line 3 had to internally transfer me to line 2 so I won't need to wait for too long since I got disconnected on my initial call (waited for 1hr and 30mins). I have been waiting for 2 hours now since rep at line 3 internally transfer me to line 2 and the phone has been ringing since rep at line 3 transfer me to line 2.

I called the main branch here (downtown Edmonton) to inquiry if one of their financial advisor can help me. I was told that they cannot help me since I do not have a physical copy of the warrant certificate and the only way to do the conversation is through phone.


Just a side note: I called on Jan 21 2021 to inquiry about my warrant and I had to wait 2 hours to get someone at Line 2

vivibaby wrote: Yesterday 2 hour waiting. Then silence for 27 minute. Then I Hangul.
Another 1 hour waiting.

Today waiting 1:30 already.

Why are we paying 9.99 per trade? Is it always like this?
It was the same before when cannabis hype when on but this one is crazy! by far the longest I had to wait and yes I'm STILL HOLDING!

@@ UPDATED @@

11:27 AM MST: Looks like someone from TD FB contact will be able to help me with my inquiry by logging a ticket to the corresponding management team. I provided them a screen shot of the correspondence letter that I got from them.

"I can certainly appreciate your patience as you awaited our response. In this case, I would like to forward this case to the corresponding management team and requesting that you are contacted within 3-5 business days to discuss a resolution"

11:59 AM MST: Still holding

1:02 PM MST : Still holding. Plan now is to end call at 3PM MST if no one answer my call then call at 5:30 AM MST

1:54 PM MST: Still holding.

2:05 PM MST: I finally gave up and hang up the phone after 6 hours of waiting to speak to someone. I will try again tomorrow morning at 5:30 AM MST
Last edited by dealbreak3r on Feb 3rd, 2021 4:08 pm, edited 3 times in total.
Sr. Member
Jan 6, 2015
988 posts
296 upvotes
MarinersFanatik wrote: Speaking of TD, are there settings in my TDDI account that I can change to avoid these $2 paper confirmation fees for each trade? I'd rather not have to call them and deal with these long wait times.
You cannot change it settings? If you call them for this, why not call them in non-trading hour. I commonly call them after 4pm if no order problem involved.
Sr. Member
Sep 18, 2019
509 posts
391 upvotes
I also learn that if you want to make changes on non settle purchase, you need a rep with license.
Deal Addict
User avatar
Aug 30, 2005
2023 posts
346 upvotes
Ottawa
I called on tuesday, had to wait 2 hrs before someone picked up and they were 100% useless :/
Deal Addict
Sep 14, 2012
1261 posts
857 upvotes
Montreal, QC
I called them yesterday (Tuesday) and waited over 1.5 hours. When I finally spoke with someone, in the middle of the call, we got disconnected (I was using a landline so it wasn't an issue on my end) and the person I spoke with didn't call me back so I called again and waited another 1 hour before I decided to give up.

When I called today and got someone after 1.5 hours, the first person I dealt with told me that he needed to transfer me to a brokerage/investment advisor and put me in the queue again. I waited another 1 hour and the lady who answered my call was able to answer my questions.
Deal Addict
Jul 14, 2013
1197 posts
584 upvotes
If you have the mobile app, try calling in through that. My wait time was about 15min today, and no security questions asked since they already have my info.
Member
User avatar
Nov 3, 2008
275 posts
201 upvotes
National Capital Reg…
MarinersFanatik wrote: Speaking of TD, are there settings in my TDDI account that I can change to avoid these $2 paper confirmation fees for each trade? I'd rather not have to call them and deal with these long wait times.
You should be able to change that in account setting, to choose e-delivery of trade confirmations. It is a one-way street though, once you change these to electronic, you can't switch back to paper at a later date. $2 fee goes away though.
Sr. Member
User avatar
Mar 27, 2012
825 posts
128 upvotes
Baffin Island, NU
Trying again today at 5:00 AM MST. I'm currently on hold now and hoping that someone will answer the phone within 2 hours

Update:

5:00AM: Called using the landline route
5:30AM: Still holding on landline route
5:30AM: Decided to try calling TD through the APP route.
5:35AM: Someone answered TD APP route. Hang up the landline route
5:54AM: Finish my conversation

Lesson learned: It is best to call using the TD APP route and call during non-peak hour

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