Cell Phones

Telco customer sees internet bill more than triple during pandemic — and she's not alone

  • Last Updated:
  • May 11th, 2020 1:32 pm
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Dec 28, 2019
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Telco customer sees internet bill more than triple during pandemic — and she's not alone

https://www.cbc.ca/news/business/rural- ... -1.5561755
Rosette Okala was expecting her Rogers bill to be higher last month — because she's working from home during the pandemic and doesn't have unlimited internet — but not hundreds of dollars higher.

It shot from about $160 per month to $540.

She says she spent hours talking with a Rogers representative who only offered her a $30 credit and a payment plan for her massive bill.

She declined, called back a few days later and negotiated a $100 credit and 50 per cent off her monthly service fees for the next two years.


How to negotiate for that? What do you say on the phone?
Last edited by Sgtalpowell on May 10th, 2020 4:20 am, edited 1 time in total.
11 replies
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May 22, 2005
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Good Morning
Be nice to the fellow human on the phone? If they don't offer it, politely decline and try again?
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Jan 21, 2008
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Her regular internet bill is $160 per month? I think most of RFD is paying $50 per month or less, $160 per month is a lot for internet, & its not even unlimited for her
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Dec 17, 2019
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HP_John wrote: Her regular internet bill is $160 per month? I think most of RFD is paying $50 per month or less, $160 per month is a lot for internet, & its not even unlimited for her
most people aren't on RFD...
I'm a customer at Public Mobile and VoIP.ms!
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Jan 8, 2015
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HP_John wrote: Her regular internet bill is $160 per month? I think most of RFD is paying $50 per month or less, $160 per month is a lot for internet, & its not even unlimited for her
Article says she's in a rural area so she's using cellular data for high speed access. $145 for 100 GB. 5$ per GB overages.
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Sep 7, 2004
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Quickman wrote: Article says she's in a rural area so she's using cellular data for high speed access. $145 for 100 GB. 5$ per GB overages.
Wow. Guess that’s the price you pay for living in Rural Area.
😎
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HP_John wrote: Her regular internet bill is $160 per month? I think most of RFD is paying $50 per month or less, $160 per month is a lot for internet, & its not even unlimited for her
Must be business account or something, I don't see any rogers home internet plan goes that high, I know some people even pays under $100 for 1 gbit connection from Rogers.
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Oct 26, 2003
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Webhead wrote: Wow. Guess that’s the price you pay for living in Rural Area.
A small price to pay for saving thousands on RE. I get it that rural people complain about the high cost of a lot of stuff, but the saving from RE alone is more than all of those combined. It is like me out west paying more for food, internet, but save on RE compared to the center of the universe, so it all works out.
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Jan 21, 2008
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danmartin471 wrote: most people aren't on RFD...
I still find it shocking, most I've heard of from any of my friends is $100 per month, but that's in a urban area (Toronto), not a rural area. $160 per month seems sky high to me, I pay $35 + tax, but I'm on a special deal, not a in market plan
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Jun 2, 2010
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divx wrote:
Must be business account or something, I don't see any rogers home internet plan goes that high, I know some people even pays under $100 for 1 gbit connection from Rogers.
No, Robbers Mobile Internet, $220 for 100 GB is the regular price:

Rogers Hotspots, Sticks, Rocket Hubs and Tablets
HP_John wrote:
I still find it shocking, most I've heard of from any of my friends is $100 per month, but that's in a urban area (Toronto), not a rural area. $160 per month seems sky high to me, I pay $35 + tax, but I'm on a special deal, not a in market plan
Robbers has a "deal" now:

Pay $120 for the first 50GB per month. Then, pay only $10 for every 10 GB above this plan limit for the first 3 months, $20/10GBthereafter.**

But after three months the Robbers price goes up!!

Rogers Hotspots, Sticks, Rocket Hubs and Tablets
Koodo: Unlimited Canada Talk, World Text, 8+9 GB Data
AT&T: Unlimited talk & text in and between the U.S., Canada, & Mexico, 8+17 GB data
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TheNightOwl wrote: No, Robbers Mobile Internet, $220 for 100 GB is the regular price:
Rogers Hotspots, Sticks, Rocket Hubs and Tablets
Robbers has a "deal" now:
Pay $120 for the first 50GB per month. Then, pay only $10 for every 10 GB above this plan limit for the first 3 months, $20/10GBthereafter.**
But after three months the Robbers price goes up!!
Rogers Hotspots, Sticks, Rocket Hubs and Tablets
Business will charge what the market will bear, that is pretty standard. $220 sounds high but people still paying it so obvious that is the right price.
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Why is her employer not picking up the bill specially when she is in rural area
Guess that’s why housing cost cheaper cuz you’re not getting competition or city prices

On top you gotta use cellular network for internet that will be costly. No way out other than negotiate a deal with provider for the pandemic season....

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