Telco customer sees internet bill more than triple during pandemic — and she's not alone
https://www.cbc.ca/news/business/rural- ... -1.5561755
How to negotiate for that? What do you say on the phone?
Rosette Okala was expecting her Rogers bill to be higher last month — because she's working from home during the pandemic and doesn't have unlimited internet — but not hundreds of dollars higher.
It shot from about $160 per month to $540.
She says she spent hours talking with a Rogers representative who only offered her a $30 credit and a payment plan for her massive bill.
She declined, called back a few days later and negotiated a $100 credit and 50 per cent off her monthly service fees for the next two years.
How to negotiate for that? What do you say on the phone?
Last edited by Sgtalpowell on May 10th, 2020 4:20 am, edited 1 time in total.
