Telco customer sees internet bill more than triple during pandemic — and she's not alone
Rosette Okala was expecting her Rogers bill to be higher last month — because she's working from home during the pandemic and doesn't have unlimited internet — but not hundreds of dollars higher.
It shot from about $160 per month to $540.
She says she spent hours talking with a Rogers representative who only offered her a $30 credit and a payment plan for her massive bill.
She declined, called back a few days later and negotiated a $100 credit and 50 per cent off her monthly service fees for the next two years.
How to negotiate for that? What do you say on the phone?