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Newbie
Nov 16, 2018
22 posts
14 upvotes

Telus Cancelation

Hopefully this is the right subforum.

Essentially, at various times over the last 2 months I signed up for Telus Smarthome, Internet and PikTV all on 2 year contracts.

Now, we've sold our house and will be moving into a rental where those 3 services are provided by the landlord.

Do they allow easy cancelation based on this or do I have to buy out the remaining term on each service?

Thanks in advance .
10 replies
Deal Addict
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Jun 21, 2003
3820 posts
1287 upvotes
Stoney Creek, ON
Have you tried calling and asking?
Deal Expert
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Feb 24, 2003
16760 posts
3093 upvotes
Toronto
It would be best to read your contract before calling to cancel so you know where you stand.
Deal Addict
Jan 21, 2018
3652 posts
3732 upvotes
Vancouver
Telus and Shaw say that they allow you to cancel contracts without penalty if you are moving out of their service area. I don't know anyone who has tested that, and I don't know if it applies to your situation.

It's a good idea to research before talking to Telus, as they will not automatically give you everything you are entitled to. For example if you stop service in the middle of a billing period, the CRTC says that they must stop billing you as of that date (contracts aside) - but Telus will try to bill you to the end of the service period, and will only grudgingly give in and reduce the bill to match your actual cancellation date if you complain and mention the CRTC ruling.
Deal Fanatic
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Mar 12, 2005
9782 posts
1860 upvotes
Victoria
I think you're going to have to call. I think you get get an out if you move out of their service area. If you're moving to a place where the Landlord includes it, that's technically not out of the area?

edit: If they do give you a hard time, my brain came up with a loophole. What happens if you tell them you're moving, and give them an address of somewhere that doesn't have Telus?
Deal Addict
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Dec 22, 2010
1649 posts
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BC
With Telus be prepared to wait a long time, when calling.
If you tell the truth you don’t have to remember anything. – Mark Twain
Deal Addict
Apr 13, 2005
1055 posts
906 upvotes
Markham, ON
Ssgzisg wrote: Hopefully this is the right subforum.

Essentially, at various times over the last 2 months I signed up for Telus Smarthome, Internet and PikTV all on 2 year contracts.

Now, we've sold our house and will be moving into a rental where those 3 services are provided by the landlord.

Do they allow easy cancelation based on this or do I have to buy out the remaining term on each service?

Thanks in advance .
When you signed up for TELUS, I'm sure they sent you terms & agreements.
It's probably in there.

With respect to those who are saying you can leave without penalty for moving out of the service area, I'm not sure how accurate that is.

Why should TELUS care you decided to move while you were in the middle of the term? It's like leasing a car, and you decide to move out of the country -- you can't just return the car penalty free. You will have to pay the penalty of brekaing the contract (regardless of what the reason is).

Besides death, I don't think there's a way to get out of the contract (if there's one) without getting sent collections if you decide to just break it without paying the penalty.
FIDO, Koodo, Public Mobile, TELUS customer.
Deal Addict
Jan 21, 2018
3652 posts
3732 upvotes
Vancouver
at87on wrote: With respect to those who are saying you can leave without penalty for moving out of the service area, I'm not sure how accurate that is.

Why should TELUS care you decided to move while you were in the middle of the term? It's like leasing a car, and you decide to move out of the country -- you can't just return the car penalty free. You will have to pay the penalty of brekaing the contract (regardless of what the reason is).
It was allowed in the past, but checking recent posts, it appears that both Telus and Shaw have closed that loophole, and now demand full payment of the "contract" even if they are unable to provide service at your new address. Scumbags.
Deal Guru
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Jun 27, 2004
12660 posts
2071 upvotes
Vancouver.bc.ca
I don't see how they're scumbags when you agreed to a contract. Not their fault you're moving. You can do month to month if you're renters.
Deal Addict
Jan 21, 2018
3652 posts
3732 upvotes
Vancouver
rabbit wrote: I don't see how they're scumbags when you agreed to a contract. Not their fault you're moving. You can do month to month if you're renters.
Firstly, if a customer moves to location where the services provided under the Telus Service Agreement are not available, the only fair thing to do is to cancel the agreement without penalty, and Telus should receive only the return of any incentive they offered (like a cash bonus or free TV, whatever).

Secondly, Telus "contracts" are not contracts, they are one-sided Service Agreements, where you agree to pay for certain Telus services for a defined period, and they are free to change the service or change the price to anything they want without letting you off the hook. If it were a contract, then price and service provided would obviously be "of the essence", and you would be free to cancel if they changed either.

Thirdly, Telus makes an all-out effort to sign up naive customers for service agreements without explaining the consequences of cancellation, knowing that they won't check the fine print and that Telus will make out like a bandit when a certain percentage of customers cancel.

Hence, scumbags.

Personally I have never accepted one of these one-sided service agreements, and never will.
Deal Guru
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Jun 27, 2004
12660 posts
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Vancouver.bc.ca
Scote64 wrote: Personally I have never accepted one of these one-sided service agreements, and never will.
Yep, nobody has to, including the dude who started the thread. It's their choice, which is my point. Thanks for arguing for me :) .

I do agree that their "contracts" are shafty, though. And if you want to call them scumbags for other reasons, I may or may not agree with you.

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