Computers & Electronics

Telus PureFibre Gigabit speed question

  • Last Updated:
  • Aug 20th, 2020 2:12 pm
[OP]
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Jan 12, 2017
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Telus PureFibre Gigabit speed question

I just got PureFibre Gigabit installed
i'm speedtesting at around 500Mbps download and 900Mbps upload.(wired)
upload sounds about right but download is only half of what is advertised.
is this just how it is, internet speed is just not always same as advertised, or is there an issue?

Thanks
Last edited by Dreamrider on Aug 19th, 2020 2:47 pm, edited 1 time in total.
7 replies
Deal Guru
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Mar 23, 2008
11501 posts
7787 upvotes
Edmonton
Dreamrider wrote: I just got PureFibre Gigabit installed
i'm speedtesting at around 500Mbps download and 900Mbps upload.
upload sounds about right but download is only half of what is advertised.
is this just how it is, internet speed is just not always same as advertised, or is there an issue?

Thanks
Mine is typically close to advertised, but there's sometimes variation and differences between upload/download speeds. You might want to try to reduce variations by making sure you're plugged in to the router directly, as WiFi can introduce even more variability. But you don't mention your testing methodology, so...

C
Deal Guru
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Mar 23, 2008
11501 posts
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Edmonton
Dreamrider wrote: umm thank you.

I'm wired in
testing from https://www.speedtest.net/
Try again at different times of day, just for giggles. Or you could try calling in and waiting on hold or getting a call-back, and they can do some testing on their end.

C
Deal Expert
Aug 22, 2006
27311 posts
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Aren't residential speeds always "up to"
Deal Expert
Jan 17, 2009
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ONTARIO
Definitely should be higher DL if you're paying for gigabit.

I have Rogers gigabit and easily hit over 900Mbps download and that isn't even over fibre.
Sr. Member
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Jul 1, 2016
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Toronto
Dreamrider wrote: is this just how it is, internet speed is just not always same as advertised, or is there an issue?
Are you testing:
1) on a laptop/desktop/mobile phone?
2) tested over wifi or wired ethernet?
3) If wired ethernet for #2: Are you wired directly to Router, Modem or using powerline?
Pixelation~
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Jul 7, 2017
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SW corner of the cou…
FWIW, I've found speedtest to show lower speeds (measures in bits/s) than what I've seen various clients reporting upload and download speeds (measured in Bytes/s).
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