Telus ruining credit score
In January 2015, I got a phone from Telus on month to month plan, paid phone balance in full and cancelled the plan. I think there was like a week before I get to cancel it, so I had partial charge. I knew about it and was going to pay for it once the bill comes. That bill never came, they called me like a month or 2 later and I paid right away (actually in other cases, bill came 6 months later and I believe they were still fine).
Now, bank rep (I was applying for a credit card) pulled my report and told me that Telus posted several missed payments on my account. Is it possible to fix this? Can I talk to Telus and ask them to remove them? I would really appreciate any input. Thank you.