[Telus] Telus 25 GB Peace of mind Winback - 45$ YMMV
This is a summary of the last 45 days of information in this thread plus new information I was able to get to try to identify patterns on how to increase the odds of success of the 45GB plan. Please reply back so I can improve the accuracy.
I would like to thanks @illicit for retrieving and collecting data %. Many people here are very helpful, got the deal, and want to help others, I too. Here are newer more solid facts if OP @allen104 can update it.
I was able to talk to the outbound team when they called me, and I also was able to know more about the agent who talked to me.
For those who don't know, I talked 3 hours on the phone (who does that?) with a CSS outbound trying to get to know the agent and have more details on the process for you guys. Take it for what it's worth. I used he/she pronouns here but it's the same agent.
This IS THE TELUS AGREEMENT ON THE PLAN, view or download it here.
Applicable (Solid proof):
The outbound team is CSS outbound and is located in New Delhi, India. Those people are not in Canada. It's a third party mandated by Telus.
They start their shift at noon. So you can only expect a call back from 2 PM EST and ends at 11 PM EST, although from this forum, the latest calls seem to be before 9 PM. (So take your shower, do your stuff outside of these hours).
To contact back your agent who called you, you have her information in the plan. You need to call customer care, so they internal email the agent, to have the agent calls you back because they have no incoming because the number you call in gets transfer to a Canadian center while the outbound is from India.
When you are able to reach the agent, the first thing to do is to give them an alternate number in case the phone dropped so he has a way to call you back. They have no problem calling you on another number.
When you port in, the agent said to wait 1 month before porting your real numbers. She collects the freedom numbers and writes it to your account. Nothing states in the contract you need to come from Freedom, I will upload the contract later. To me, it looks like her commission is based on the numbers you provided (freedom). Because I have 2 accounts, and she told me I ported in 9 numbers (4+5) but the numbers from freedom ARE NOT linked to specific accounts. The freedom numbers you give can be random.
When you port out, make sure you have 2 phones with you. The port message from Telus will not be resent within 90 minutes. The port request is within seconds, So before you port, make sure the sim to port from (Telus) is already in the phone before you contact freedom.
The information you filled out in a form during the freedom sim orders can be faked, just make sure the address is real. The pin doesn't even matter. What matters is when you activate the lines, the new info you fill in the form will matter.
If you miss a call or if you got called but they hang up, they will not call back the same day. You can go do something else and be prepared for the next day.
If you never received a call after 7 days, PM someone in this thread who has a scheduled call back if he or she can ask the outbound agent to do you a favor at the end of their conversation to have this agent call you. You need to give your name and your freedom number. This is how I got a winback, thanks @vn33 ! I think @illicit is also working on getting an app for this but I don't know the progress.
Consensus Recommendation (missing solid proof, but trending this way):
If after 15 days you receive no phone calls. Redo the entire process. Chances are you will not get a phone call as your accounts are lost in a pile of numbers that someone didn't do the job.
Outbound calls seem to happen the same day or the day (a vast majority of people, although we will soon have more specific % thanks to @illicit data collection post #3160 of this thread) (it would be great if people can update their answer.. if possible)
illicit wrote: ↑
New poll link : https://forms.gle/m7VvFacVHCVFDg7b9
Stats : https://docs.google.com/forms/d/e/1FAIp ... wanalytics
DO NOT CALL IN AFTER MISSING THE CALL. JUST DO NOT CALL IN. Others reported a 1% chance of success, 99% of failures, and 99% chances to ruin your chances. Even if you receive no callback, you can reactivate a new line with your Telus account and port it back to Freedom, you will be avoiding a credit check and reusing to the same sim of freedom). Notes in your account might not be number-related, so writing you are not eligible might require you a new account therefore a new credit check.
Porting out around 24 hours after receiving the calls seems to trigger most calls back. It can make sense as they want you right back because you can still cancel with freedom. It could be they don't want the customer to leave and retain them right away is their best chance to have you back before you can't get out of a contract.
To be safe, do not port on Saturdays or Sundays because the outbound teams don't work on Sunday while Saturday is YMMV. Your number might be assigned to a specific agent in India who might or might not work on Saturday (just a plausible theory explaining why some people receive calls on Saturdays, some don't).
You should use 4GB of DATA when you receive the sim. Speedtest can eat large amount of datas, some suggested youtube, but Speedtest gets it done quicker, and you can combined both usage. Make at least 10 different phone numbers call, your local pharmacies, grocery stores. At least 1 calls over 30 minutes. Sending text seems to have little importance. These are recommendations, YMMV.
Datas in this thread suggest how to reply the agent when offered another plan other than the 45$ plan (for ex 55$/20GB) could matter. The consensus recommendation is to say exactly this: You thank them for the offer, you will think about it, and request them to call you the next day. Do not decline, do not mention the 45$ plan, just say you will think about it and request firmly another callback from them. They will call back, and offer you right away the 45$ plan and will not even bother with the previous 55$gb plan (YMMV?).
Applies to Quebec, or other noncoverage freedom areas (solid proofs)
It works 100%. The fact the outbound team is from India and the plan is nationwide, means they are unable to identify, provinces do not matter. Billing addresses in your Telus or freedom account do not matter. Porting in from freedom is the pre filter for Telus because of freedom area codes coverage. The CSS team is not even in the country means they have no idea and don't care about which province you are located.
You need a sim card from Freedom. This is the only complicated part as you can only get one by driving to a province closest to your border or to have it mail to your friends and have them mail back to you. Freedom sim cards can be ordered via online chat, max 3 sims per order, unlimited amount of orders, just use different chat. Freedom might not accept QC billing address, will not ship to QC. But just give your friend address or any, It really doesn't matter for prepaid anyways.
You need to be in a coverage zone of freedom (area codes) to be able to port a number. It's not coverage zone related, it's area code related! Once you get a Telus order, and the sim is shipped (next day), call Telus and ask to change your 514 or 438 area code to Toronto 416 and ask (also can be done by online chat) to have the number change 15$ waived off. This way, you can fool both Telus and Freedom.
Take the cheapest Freedom plan with Autopay. Don't tell the online chat anything you are in Quebec when activating, it will only cause you trouble. I can confirm that Freedom incoming calls are free nationwide, and it works in Quebec, and it can be activated in QC when you put the sim in your phone. All you need is incoming calls.
If you require additional lines but have no more sim cards, once you get the freedom number, you can try calling the same first 5 digits and changing the last 2, they should also belong to freedom. If the phone rings, it means the line is active. I used https://www.freecarrierlookup.com/ to check if the number belongs to freedom. It's fairly accurate. You can basically hand out any random numbers to the agent if you don't have enough sims. But be careful, this will red flag a system as their will not receive a commission and that can cause you trouble. Last resort for additional lines.
For additional lines, you can activate with Freedom without the physical presence of the sim cards, as the sim cards numbers is displayed into the shipping email confirmation line "G&D SIM IMEI". You can basically have it shipped anywhere, activate without topping, receives a freedom number then port it out.
You can PM someone here in Freedom coverage (Ontario for example) to mail you some freedom prepaid sims. You can take advantage of the free shipping in October here canada-post-free-shipping-tuesdays-back ... #p35017143 Sim cards are also easy to get mailed by regular letter. For additional lines, you only need the sim card number. The only physical sim card you need is the one for Winback to call you. Maybe you can email them some $ for helping you as a goodwill gesture, or buy them a drink next time they come to Montreal.
You can take the cheapest plan 65$ for 20GB in QC (Ontario is 80$ 30GB)
I do not recommend you to switch plans when switching numbers as this might (no proof) reset your account date. Change number, keep the same plan. Tell them the reason why you want an ON number is because you work from home and your ON colleagues don't want to pay long-distance because your number is in QC.
When you pick up the outbound call, and it gets disconnected. Still a mystery as of right now despite multiple speculations that are proven to be false.
What do the winback agent do with the additional freedom numbers? They said they will write a note in your account, however, I doubt it because I have 2 accounts while they say any number can be port to any of the accounts. Speculation without proof: agent only uses the numbers to verify eligibility or agent earns based on commission and requires those numbers for their work.
Elements that have been ruled out
LTE data usage or 5G has no influence on getting that deal.
When you pick up the outbound call, and it gets disconnected. The reason is not to check if your line is active.
Outside of freedom coverage can not get this deal. Yes, you can.
To be verified, required more data experience...
Do not port during holidays days in India
No not port after 6:30PM EST (because the last reported calls same day seems to be 8:30 EST)
Best time to port is around 2-4PM EST to trigger a call back the same day.
Best not to port out on the first day of the month, it seems many people didn't receive a winback call when ported out on September 1st including myself. Maybe the first of each month they have a meeting to see if winback can still offer this deal? (Need to find out the date the switch from Peace of mind 25gb to unlimited 25gb).
Additional lines: Porting out directly from other carriers without passing by Freedom. According to the contract that you can download in this post, nothing stops you from not porting that although the agent said those numbers aren't active.
I had a number that received a winback call even after providing that same number when opening up an additional line to another different account number (while that number hasn't been ported yet of course). Can we conclude that the numbers given for additional lines (while they say it is written in your account note- who knows if that's true?) are not extracted to any automated system? Therefore without a real person putting their nose in your account, nothing will flag the system about those numbers you used for additional lines?