Telus Home Service Retention (GVA BC)

testarossa93 wrote: ↑ You can do a lot better than that OP. I'm at $148/m including tax for 950/750 internet, pick 8 plus movies (hbo+crave) and all southasian channels, home phone with long distance.

Easiest way I've found is to go to the "move" option when you phone telus. Always gets you to loyalty.

Edit: I'm locked in on a 2 year contract, with a 4k pvr and 4 4k boxes. Don't ask for the boxes on the phone, ask the technician when he/she comes to install/upgrade your service.

WL1980 wrote: ↑ My retention is 100 unlimited internet for $50 and I have had this for a few years now.

testarossa93 wrote: ↑ You can do a lot better than that OP. I'm at $148/m including tax for 950/750 internet, pick 8 plus movies (hbo+crave) and all southasian channels, home phone with long distance.

Easiest way I've found is to go to the "move" option when you phone telus. Always gets you to loyalty.

Edit: I'm locked in on a 2 year contract, with a 4k pvr and 4 4k boxes. Don't ask for the boxes on the phone, ask the technician when he/she comes to install/upgrade your service.

zerallamvuut wrote: ↑ 75 internet though is not enough, i need mesh and i need higher bandwidth for our 2 iPads, 3 computers, TV, 3 iPhones, all freaking streaming all the time.

Spinner wrote: ↑ Are those devices all streaming 4K at the same time?

I've got rental properties with 6-8 international students, each with their own set of devices and even then, a 75M pipe is plenty (with unlimited data of course).

zerallamvuut wrote: ↑ I'm not sure if this belongs in this forum, and it's not a market offer. So admin, please re-post this elsewhere if required. Or if there's a retention thread, can merge it there.

I currently have 2 Telus home accounts (one for myself, one for my grandparent's residence). I live in a house in North Delta (so the only competition to Telus is Eastlink, formerly known as Delta Cable Company), and my grandparent's residence is in Richmond in a high-rise condo where Telus Purefibre is not available

My account (North Delta residential house).
My last retention plan (involving credits expired) so I wanted to call in to try to get a better plan, for cheaper, like most RFDers do. I missed out on the PureFibre promotion a while back because PureFibre was not yet available at my address at that time.

Previous Retention Plan
Telus Optik Internet 75 - $95
**Unlimited Data**
Telus Optik TV (Your Pick Combo 6) and 4K PVR Rental, adding on Mandarin Pack and 2 other individual channels - $79
Telus Home Phone - $20
Asia Long Distance - $0
Total Bill before taxes and credits:
$194 / month

Credits
-$5 Optik TV
-$10 Home Phone
-$30 Optik TV
-$35 Internet Loyalty
***also had $50 one-time credit applied before*** (worked out to be around $4 per month as all the other credits were valid for 12 months period)
Total Credits: $84 per month

After Credits final billing was $110 per month + tax

Retention Process
1. Called Telus @ 1-888-811-2323 (using voice menu to cancel all services), asked to cancel all services through their automated voice menu, and got transferred to Retention and Loyalty
2. Checked if PureFibre was available in my area, apparently it is now, but my house is not turned on individually so requires an extra step, should not be an issue I hear (48 hours later they will call me back)
3. Asked to upgrade to PureFibre and switch to Pik TV Pik 5 + some individual Mandarin channels, because really, I haven't used Telus on Demand, everything is Netflix now.
4. Got transferred to PureFibre and then transferred back to a different retention rep.

$140 + tax per month for everything that I currently have (so staying with Optik TV + my current add ons) plus Telus MESH free of charge on a rental ($5/month usually) so I don't have to downgrade to Pik 5 and can still access On-Demand plus PVR recording. This does not seem as hot as my plan before but my internet went up from 75 to 300, plus mesh, so I will try to re-negotiate with them further down when they call me back regarding my PureFibre availability

Grandparents Account (Richmond high-rise condo near 3 Road and Westminster).
Shaw Fibre is available, Telus PureFibre not yet available.

Previous Retention Plan
Telus Optik Internet 75 - $85
**NO unlimited data**
Telus Optik TV (Essential) and HD-PVR Rental, adding on Mandarin Pack and 2 theme packs - $62
Telus Home Phone Lite - $30
Total Bill before taxes and credits:
$177 / month

Credits
3 separate internet loyalty credit for $45 per month total

After Credits final billing was $132 per month + tax

Retention Process
I went on Shaw.ca first because I do believe they offer an attractive online package ($450 bill credit) but for some reason when I try to add Shaw Pick and Pay TV it replaces my combo discount, so I called in to Shaw @ 1-855-632-2250

They offered Fibre Internet 300 @ $90 per month with unlimited data
Discounted Basic Phone + Call Asia @ $22 per month ($15 + $5)
Pick and Pay TV with basic channels + 10 additional Channels @ $25 per month
Total was $137 + tax per month, and with 2 year contract, $450 bill credit applied, so essentially = $118.25 per month plus tax

I called Telus Retention Back @ 1-888-811-2323 (using voice menu to cancel all services)
1. Ask if PureFibre was available first, it wasn't, but can go up to Internet 150
2. Then quoted everything Shaw had offered me, and mentioned that even with current Optik TV, my grandparents can probably get away with less channels and no PVR recording
3. Retention rep went to check, they came back with (NO 2-year commitment): $110 + tax per month for all current services PLUS the upgrade to Internet 150 from Internet 75, and _adding in_ Unlimited Asia calling. This monthly rate will stay for 2 years, and I will have to call back to retention after 2 years if I want credits applied again, which is fine.

Obviously YMMV, but just because the PUREFIBRE promotions are no longer available (and the respective Shaw Fibre promotion earlier this year), does not mean you can't get upgraded now to Fibre AND perhaps save some money. Make it an effort to always call retention on an annual basis.

Be nice, courteous, and plan to spend maybe 10 minutes or 20 minutes if you have to get a quote from a competitor first on the phone to save $500+ per year (from regular market offers). I'm sure other RFDers have more kickass plans out there, but for me - I have very specific requirements with Asia long distance, Mandarin packs, and cutting TV channels even more. But in both retention cases, my new loyalty plan is not a contract commitment, so will always have the flexibility to call back to re-negotiate further.