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Telus Home Service Retention (GVA BC)

  • Last Updated:
  • Sep 4th, 2019 8:35 pm
[OP]
Member
Dec 14, 2008
218 posts
270 upvotes
Vancouver

[Telus] Telus Home Service Retention (GVA BC)

I'm not sure if this belongs in this forum, and it's not a market offer. So admin, please re-post this elsewhere if required. Or if there's a retention thread, can merge it there.

I currently have 2 Telus home accounts (one for myself, one for my grandparent's residence). I live in a house in North Delta (so the only competition to Telus is Eastlink, formerly known as Delta Cable Company), and my grandparent's residence is in Richmond in a high-rise condo where Telus Purefibre is not available

My account (North Delta residential house).
My last retention plan (involving credits expired) so I wanted to call in to try to get a better plan, for cheaper, like most RFDers do. I missed out on the PureFibre promotion a while back because PureFibre was not yet available at my address at that time.

Previous Retention Plan
Telus Optik Internet 75 - $95
**Unlimited Data**
Telus Optik TV (Your Pick Combo 6) and 4K PVR Rental, adding on Mandarin Pack and 2 other individual channels - $79
Telus Home Phone - $20
Asia Long Distance - $0
Total Bill before taxes and credits:
$194 / month

Credits
-$5 Optik TV
-$10 Home Phone
-$30 Optik TV
-$35 Internet Loyalty
***also had $50 one-time credit applied before*** (worked out to be around $4 per month as all the other credits were valid for 12 months period)
Total Credits: $84 per month

After Credits final billing was $110 per month + tax

Retention Process
1. Called Telus @ 1-888-811-2323 (using voice menu to cancel all services), asked to cancel all services through their automated voice menu, and got transferred to Retention and Loyalty
2. Checked if PureFibre was available in my area, apparently it is now, but my house is not turned on individually so requires an extra step, should not be an issue I hear (48 hours later they will call me back)
3. Asked to upgrade to PureFibre and switch to Pik TV Pik 5 + some individual Mandarin channels, because really, I haven't used Telus on Demand, everything is Netflix now.
4. Got transferred to PureFibre and then transferred back to a different retention rep.

$140 + tax per month for everything that I currently have (so staying with Optik TV + my current add ons) plus Telus MESH free of charge on a rental ($5/month usually) so I don't have to downgrade to Pik 5 and can still access On-Demand plus PVR recording. This does not seem as hot as my plan before but my internet went up from 75 to 300, plus mesh, so I will try to re-negotiate with them further down when they call me back regarding my PureFibre availability

Grandparents Account (Richmond high-rise condo near 3 Road and Westminster).
Shaw Fibre is available, Telus PureFibre not yet available.

Previous Retention Plan
Telus Optik Internet 75 - $85
**NO unlimited data**
Telus Optik TV (Essential) and HD-PVR Rental, adding on Mandarin Pack and 2 theme packs - $62
Telus Home Phone Lite - $30
Total Bill before taxes and credits:
$177 / month

Credits
3 separate internet loyalty credit for $45 per month total

After Credits final billing was $132 per month + tax

Retention Process
I went on Shaw.ca first because I do believe they offer an attractive online package ($450 bill credit) but for some reason when I try to add Shaw Pick and Pay TV it replaces my combo discount, so I called in to Shaw @ 1-855-632-2250

They offered Fibre Internet 300 @ $90 per month with unlimited data
Discounted Basic Phone + Call Asia @ $22 per month ($15 + $5)
Pick and Pay TV with basic channels + 10 additional Channels @ $25 per month
Total was $137 + tax per month, and with 2 year contract, $450 bill credit applied, so essentially = $118.25 per month plus tax

I called Telus Retention Back @ 1-888-811-2323 (using voice menu to cancel all services)
1. Ask if PureFibre was available first, it wasn't, but can go up to Internet 150
2. Then quoted everything Shaw had offered me, and mentioned that even with current Optik TV, my grandparents can probably get away with less channels and no PVR recording
3. Retention rep went to check, they came back with (NO 2-year commitment): $110 + tax per month for all current services PLUS the upgrade to Internet 150 from Internet 75, and _adding in_ Unlimited Asia calling. This monthly rate will stay for 2 years, and I will have to call back to retention after 2 years if I want credits applied again, which is fine.

Obviously YMMV, but just because the PUREFIBRE promotions are no longer available (and the respective Shaw Fibre promotion earlier this year), does not mean you can't get upgraded now to Fibre AND perhaps save some money. Make it an effort to always call retention on an annual basis.

Be nice, courteous, and plan to spend maybe 10 minutes or 20 minutes if you have to get a quote from a competitor first on the phone to save $500+ per year (from regular market offers). I'm sure other RFDers have more kickass plans out there, but for me - I have very specific requirements with Asia long distance, Mandarin packs, and cutting TV channels even more. But in both retention cases, my new loyalty plan is not a contract commitment, so will always have the flexibility to call back to re-negotiate further.
Last edited by zerallamvuut on Jul 25th, 2019 4:33 pm, edited 1 time in total.
15 replies
Newbie
Jul 7, 2018
9 posts
5 upvotes
You can do a lot better than that OP. I'm at $148/m including tax for 950/750 internet, pick 8 plus movies (hbo+crave) and all southasian channels, home phone with long distance.

Easiest way I've found is to go to the "move" option when you phone telus. Always gets you to loyalty.

Edit: I'm locked in on a 2 year contract, with a 4k pvr and 4 4k boxes. Don't ask for the boxes on the phone, ask the technician when he/she comes to install/upgrade your service.
Deal Fanatic
Dec 28, 2007
5194 posts
4035 upvotes
My retention is 100 unlimited internet for $50 and I have had this for a few years now.
[OP]
Member
Dec 14, 2008
218 posts
270 upvotes
Vancouver
testarossa93 wrote: You can do a lot better than that OP. I'm at $148/m including tax for 950/750 internet, pick 8 plus movies (hbo+crave) and all southasian channels, home phone with long distance.

Easiest way I've found is to go to the "move" option when you phone telus. Always gets you to loyalty.

Edit: I'm locked in on a 2 year contract, with a 4k pvr and 4 4k boxes. Don't ask for the boxes on the phone, ask the technician when he/she comes to install/upgrade your service.
Thanks, when Telus calls me back re: PureFibre I will see if I can get faster speed. My TV has 6 theme packs + 2 individual channels + mandarin pack (the individual and mandarin probably can be included for $20 less)
I only require 1 4K pvr which I already have from my last retention upgrade.
And sorry to clarify I had home phone + world long distance, not asia.
Will try to get to $130 + tax which will be closer to your $148 taxes in rate.
[OP]
Member
Dec 14, 2008
218 posts
270 upvotes
Vancouver
WL1980 wrote: My retention is 100 unlimited internet for $50 and I have had this for a few years now.
If i lived by myself and not with inlaws who call China everyday and a mom who calls nova scotia 3 hours a day, US 30 minutes a day[i[/i]. And i have no kids who wants sports and kids channels PLUS on demand. I could probably get away with just internet. 75 internet though is not enough, i need mesh and i need higher bandwidth for our 2 iPads, 3 computers, TV, 3 iPhones, all freaking streaming all the time.
Deal Guru
User avatar
Mar 12, 2005
10617 posts
2480 upvotes
Victoria
I'm currently paying about $60/month before tax for Internet 100 (regular, not fibre), Unlimited Addon, Essentials TV, Sports Add-On. It runs out at the end of August.. hopefully I can get close. Usually it depends on what Shaw is offering (they match/beat to compete). I haven't seen an amazing Shaw offer out yet :(
Deal Fanatic
User avatar
Sep 19, 2002
5177 posts
4502 upvotes
Vancouver
Pretty run of the mill retention plan for Telus.
Jr. Member
Jun 19, 2018
147 posts
51 upvotes
Edmonton
testarossa93 wrote: You can do a lot better than that OP. I'm at $148/m including tax for 950/750 internet, pick 8 plus movies (hbo+crave) and all southasian channels, home phone with long distance.

Easiest way I've found is to go to the "move" option when you phone telus. Always gets you to loyalty.

Edit: I'm locked in on a 2 year contract, with a 4k pvr and 4 4k boxes. Don't ask for the boxes on the phone, ask the technician when he/she comes to install/upgrade your service.
Where are you located?
Deal Fanatic
User avatar
Sep 19, 2002
5177 posts
4502 upvotes
Vancouver
zerallamvuut wrote: 75 internet though is not enough, i need mesh and i need higher bandwidth for our 2 iPads, 3 computers, TV, 3 iPhones, all freaking streaming all the time.
Are those devices all streaming 4K at the same time?

I've got rental properties with 6-8 international students, each with their own set of devices and even then, a 75M pipe is plenty (with unlimited data of course).
Deal Fanatic
User avatar
Mar 29, 2002
5322 posts
2226 upvotes
Vancouver
im paying 78 all in for Internet 300 and basic tv with kids addon
Newbie
Jun 13, 2010
75 posts
59 upvotes
Terrace
I'm paying $88+tax for Internet 75 (max I can get on old/single wiring here), 4K TV PVR with pick 6 and 2 boxes...locked into a contract for 2 years though (which is fine).

Probably could've done a bit better, but I'm happy to be saving over $80 from my previous bill.
[OP]
Member
Dec 14, 2008
218 posts
270 upvotes
Vancouver
Spinner wrote: Are those devices all streaming 4K at the same time?

I've got rental properties with 6-8 international students, each with their own set of devices and even then, a 75M pipe is plenty (with unlimited data of course).
I do think the mesh itself would fix any issues. The max i have streaming at the same time would be like 5 units usually. And 4K would only be on one of those devices (gaming)
Member
Feb 2, 2016
343 posts
212 upvotes
telus don't like ppl to share this info for their business, they will tell you depend on the location. i have internet50 for $60/month for 2 years, and they tried to increasing my bill to $65, i called them and ask why since i am in the contract, they said i only sign the credit contract for $20 off every month but not lock the price to the plan, so without the credit they will change ppl $85/month for internet 50? seriously? last month my neighbor told me they have internet 100 fiber with CIK from last year for $28/month, so i called telus to cancel for switch to CIK, then they tell they can match the deal for me and give me $200 credit, i said fUXX off, and switch to CIK. i wonder how long they fool me? and how many ppl still being fooled by telus now?
Deal Addict
Jul 21, 2008
1530 posts
1723 upvotes
GTA
zerallamvuut wrote: I'm not sure if this belongs in this forum, and it's not a market offer. So admin, please re-post this elsewhere if required. Or if there's a retention thread, can merge it there.

I currently have 2 Telus home accounts (one for myself, one for my grandparent's residence). I live in a house in North Delta (so the only competition to Telus is Eastlink, formerly known as Delta Cable Company), and my grandparent's residence is in Richmond in a high-rise condo where Telus Purefibre is not available

My account (North Delta residential house).
My last retention plan (involving credits expired) so I wanted to call in to try to get a better plan, for cheaper, like most RFDers do. I missed out on the PureFibre promotion a while back because PureFibre was not yet available at my address at that time.

Previous Retention Plan
Telus Optik Internet 75 - $95
**Unlimited Data**
Telus Optik TV (Your Pick Combo 6) and 4K PVR Rental, adding on Mandarin Pack and 2 other individual channels - $79
Telus Home Phone - $20
Asia Long Distance - $0
Total Bill before taxes and credits:
$194 / month

Credits
-$5 Optik TV
-$10 Home Phone
-$30 Optik TV
-$35 Internet Loyalty
***also had $50 one-time credit applied before*** (worked out to be around $4 per month as all the other credits were valid for 12 months period)
Total Credits: $84 per month

After Credits final billing was $110 per month + tax

Retention Process
1. Called Telus @ 1-888-811-2323 (using voice menu to cancel all services), asked to cancel all services through their automated voice menu, and got transferred to Retention and Loyalty
2. Checked if PureFibre was available in my area, apparently it is now, but my house is not turned on individually so requires an extra step, should not be an issue I hear (48 hours later they will call me back)
3. Asked to upgrade to PureFibre and switch to Pik TV Pik 5 + some individual Mandarin channels, because really, I haven't used Telus on Demand, everything is Netflix now.
4. Got transferred to PureFibre and then transferred back to a different retention rep.

$140 + tax per month for everything that I currently have (so staying with Optik TV + my current add ons) plus Telus MESH free of charge on a rental ($5/month usually) so I don't have to downgrade to Pik 5 and can still access On-Demand plus PVR recording. This does not seem as hot as my plan before but my internet went up from 75 to 300, plus mesh, so I will try to re-negotiate with them further down when they call me back regarding my PureFibre availability

Grandparents Account (Richmond high-rise condo near 3 Road and Westminster).
Shaw Fibre is available, Telus PureFibre not yet available.

Previous Retention Plan
Telus Optik Internet 75 - $85
**NO unlimited data**
Telus Optik TV (Essential) and HD-PVR Rental, adding on Mandarin Pack and 2 theme packs - $62
Telus Home Phone Lite - $30
Total Bill before taxes and credits:
$177 / month

Credits
3 separate internet loyalty credit for $45 per month total

After Credits final billing was $132 per month + tax

Retention Process
I went on Shaw.ca first because I do believe they offer an attractive online package ($450 bill credit) but for some reason when I try to add Shaw Pick and Pay TV it replaces my combo discount, so I called in to Shaw @ 1-855-632-2250

They offered Fibre Internet 300 @ $90 per month with unlimited data
Discounted Basic Phone + Call Asia @ $22 per month ($15 + $5)
Pick and Pay TV with basic channels + 10 additional Channels @ $25 per month
Total was $137 + tax per month, and with 2 year contract, $450 bill credit applied, so essentially = $118.25 per month plus tax

I called Telus Retention Back @ 1-888-811-2323 (using voice menu to cancel all services)
1. Ask if PureFibre was available first, it wasn't, but can go up to Internet 150
2. Then quoted everything Shaw had offered me, and mentioned that even with current Optik TV, my grandparents can probably get away with less channels and no PVR recording
3. Retention rep went to check, they came back with (NO 2-year commitment): $110 + tax per month for all current services PLUS the upgrade to Internet 150 from Internet 75, and _adding in_ Unlimited Asia calling. This monthly rate will stay for 2 years, and I will have to call back to retention after 2 years if I want credits applied again, which is fine.

Obviously YMMV, but just because the PUREFIBRE promotions are no longer available (and the respective Shaw Fibre promotion earlier this year), does not mean you can't get upgraded now to Fibre AND perhaps save some money. Make it an effort to always call retention on an annual basis.

Be nice, courteous, and plan to spend maybe 10 minutes or 20 minutes if you have to get a quote from a competitor first on the phone to save $500+ per year (from regular market offers). I'm sure other RFDers have more kickass plans out there, but for me - I have very specific requirements with Asia long distance, Mandarin packs, and cutting TV channels even more. But in both retention cases, my new loyalty plan is not a contract commitment, so will always have the flexibility to call back to re-negotiate further.
I didn’t ready any of the post but this deserves a “like” just because of the effort that went into writing it.
Newbie
Mar 2, 2007
99 posts
38 upvotes
vancouver
I have a home land line with call display for $10, called Telus and requested to add 60 country long distance. Telus charge $20, but credited $20 back. In effect free. Fibre internet 150 for $50 / month for 24 months, and $250 billing credit.

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