I think it would be easier to understand if you think of "regular price" to mean "base price". "Promotional Price" means "promotional credits". The way they are structured, there is no such thing as a regular or promotional price as I think you understand it. Every contract is laid out the same... The Base or Regular price for a particular service is the same across the board for everybody, regardless of what you negotiated. The difference of what people pay is the promotional discounts that get applied. When you minus all the promotional discounts from your "base" or "regular" price, the total should be the price that you have negotiated. When TELUS says they can increase the "regular" price at any time, they are referring to the "base" price for that service, and not the final negotiated price, which means when the base price goes up and your promotional discounts stay the same, you price regardless of what you negotiated will go up.sphish wrote: ↑ "The monthly promotional price total mentioned above includes all promotions effective at the start of your service. This total will change as and when the promotions expire according to the promotion end date. Taxes extra, except where stated. *Includes taxes."
"Price protection
Regular pricing applies from the end of a promotional period. TELUS reserves the right to modify regular pricing at any time. Current published rates will apply for your TELUS Internet and TV service, and we’ll inform you at least 30 days in advance of any rate changes."
Nowhere in the service agreement does it state they're allowed to change the agreed upon price, IF you negotiated that specific price and not just the discounts. If you negotiated discounts of say, $45/mo then you may be hooped. But if you negotiated a set price of say $50/mo you should be okay. They can change regular pricing but if you're on a promotional price, that regular price shouldn't affect you until after your promotional period expires.
Some further clarification on base or regular pricing. There is a regular or base price for every service and is the same for everybody. Internet 150 has a regular price, Internet 300 has a different regular or base price. If I remember correctly, if you have a telus bill, the first line of whatever service you have is the regular or base price for that service. Under that will be all the promotional credits and the total (not including taxes and other miscellaneous) will be the total you negotiated. If they raise the "regular" price, they mean the "base price" which they say they can do at any time via the fine print.
TELUS is not especially horrible for doing this.. I believe Shaw does the same thing...