Telus wants me to pay for days that I waited for SIM card delivery?
Hello,
I recently switched from Koodo ($50/8GB) to Telus as I am interested in 5G when the new iPhones come out. I live in Edmonton and the Bell/Telus network is as good as it can get, in my experience. As an existing Koodo customer I was able to get $65 for 10GB. It is not that great of a deal but I had troubles signing up for Telus EPP. Telus EPP wants me to contact my work's HR department, HR department says it's available through Perkopolis, Perkopolis says only Rogers EPP is available... I got the runaround basically. I do not have a corporate work email address either.
I looked at my bill and it turns out that Telus wants me to pay for the 5 days I was waiting for the SIM card in the mail. The SIM card came from Calgary through Canada Post Lettermail and it took 5 days including the weekend to be delivered. Basically the SIM card is activated from the day it ships so you don't have to call in to activate.
I talked to 2 Telus customer service reps and they both refused to refund the prorated charges of 5 days waiting for the delivery. One rep told me it's in the terms and I should've read it. I escalated the issue through their online form, same story. I got a reply saying the issue was resolved in prior contacts and they don't know what the issue is. I was able to find a similar experience on Reddit (https://www.reddit.com/r/telus/comments ... _fees_for/) and they were able to get it refunded.
Is paying prorated charges for the day spent waiting for the SIM card delivery normal with all big 3 carriers? I guess by waiving the $40 activation fee through online, this is how big 3 carriers get their money. It's only like $6.50 for the prorated charges but I feel dirty being charged for service I was physically unable to use since it was in the mail.
I recently switched from Koodo ($50/8GB) to Telus as I am interested in 5G when the new iPhones come out. I live in Edmonton and the Bell/Telus network is as good as it can get, in my experience. As an existing Koodo customer I was able to get $65 for 10GB. It is not that great of a deal but I had troubles signing up for Telus EPP. Telus EPP wants me to contact my work's HR department, HR department says it's available through Perkopolis, Perkopolis says only Rogers EPP is available... I got the runaround basically. I do not have a corporate work email address either.
I looked at my bill and it turns out that Telus wants me to pay for the 5 days I was waiting for the SIM card in the mail. The SIM card came from Calgary through Canada Post Lettermail and it took 5 days including the weekend to be delivered. Basically the SIM card is activated from the day it ships so you don't have to call in to activate.
I talked to 2 Telus customer service reps and they both refused to refund the prorated charges of 5 days waiting for the delivery. One rep told me it's in the terms and I should've read it. I escalated the issue through their online form, same story. I got a reply saying the issue was resolved in prior contacts and they don't know what the issue is. I was able to find a similar experience on Reddit (https://www.reddit.com/r/telus/comments ... _fees_for/) and they were able to get it refunded.
Is paying prorated charges for the day spent waiting for the SIM card delivery normal with all big 3 carriers? I guess by waiving the $40 activation fee through online, this is how big 3 carriers get their money. It's only like $6.50 for the prorated charges but I feel dirty being charged for service I was physically unable to use since it was in the mail.
