TELUS yet to resolve inability to call ROGERS cell phones
I am a TELUS subscriber, live in Whistler BC.
I spoke to a friend about New Year plans on way to work at 10:55am PT.
Tried calling him again at 4:30pm PT and my iPhone showed me the CALL FAILED, CALL AGAIN screen.
My signal strength was full, yet none of my calls to 3 different friends would go through!
This went on until I got home at 7p.
Called TELUS and spoke with tech dept., asked if there were any others experiencing this same issue, they said no.
But then why would they ADMIT there service was failing and customers were unable to call loved ones to wish a Happy New Year?
How bad would that look? One of the many BUSIEST DAYS of the year and their clients have NO SERVICE to call people - WOW...
My call was "disconnected", and when I called back, a different agent said that it's odd the previous agent never called me back for that's their policy.
This agent suggested I reset my phone, all that did was lose over 10 of my wifi passwords.
Irritated that it's now 8pm PT and I'll be unable to call my family in Toronto to wish them HapNewYr, I decided to call many other of my buddies to figure this out, for I could RECEIVE calls, just had problems making them.
That's when I noticed that ALL 3 of my failed calls were to ROGERS subscribed friends.
Texred them to call ME back, they received texts, called me and confirmed that they were ROGERS users.
So now my research has exposed it's only to ROGERS users that calls are failing. My calls to TELUS, KOODO & BELL subscribers were fine - strange...
Called back tech dept and gave them this info, learned that they had been updating their system and this matter was of great concern, thanked me for sharing my discovery and that they'd open a ticket to resolve this matter urgently.
Called again this afternoon (Jan.1) and learned that this ticket was STILL OPEN and UNRESOLVED!
It's been almost 24 hours and TELUS has yet to figure out this problem, yet they make NO MENTION about it during their menu announcement.
Seems they're trying to keep this huge internal mistake of theirs hushed.
Wondering if any other TELUS subscribers are having the same problem, and whether they've been kept in the dark when they call TELUS?
If so, then I think we should ALL ask for some kind of credit for this GRAVE INCONVENIENCE.
Look forward to hearing from all.
Thanks for letting me vent, and HAPPY NEW YEAR!!!
I spoke to a friend about New Year plans on way to work at 10:55am PT.
Tried calling him again at 4:30pm PT and my iPhone showed me the CALL FAILED, CALL AGAIN screen.
My signal strength was full, yet none of my calls to 3 different friends would go through!
This went on until I got home at 7p.
Called TELUS and spoke with tech dept., asked if there were any others experiencing this same issue, they said no.
But then why would they ADMIT there service was failing and customers were unable to call loved ones to wish a Happy New Year?
How bad would that look? One of the many BUSIEST DAYS of the year and their clients have NO SERVICE to call people - WOW...
My call was "disconnected", and when I called back, a different agent said that it's odd the previous agent never called me back for that's their policy.
This agent suggested I reset my phone, all that did was lose over 10 of my wifi passwords.
Irritated that it's now 8pm PT and I'll be unable to call my family in Toronto to wish them HapNewYr, I decided to call many other of my buddies to figure this out, for I could RECEIVE calls, just had problems making them.
That's when I noticed that ALL 3 of my failed calls were to ROGERS subscribed friends.
Texred them to call ME back, they received texts, called me and confirmed that they were ROGERS users.
So now my research has exposed it's only to ROGERS users that calls are failing. My calls to TELUS, KOODO & BELL subscribers were fine - strange...
Called back tech dept and gave them this info, learned that they had been updating their system and this matter was of great concern, thanked me for sharing my discovery and that they'd open a ticket to resolve this matter urgently.
Called again this afternoon (Jan.1) and learned that this ticket was STILL OPEN and UNRESOLVED!
It's been almost 24 hours and TELUS has yet to figure out this problem, yet they make NO MENTION about it during their menu announcement.
Seems they're trying to keep this huge internal mistake of theirs hushed.
Wondering if any other TELUS subscribers are having the same problem, and whether they've been kept in the dark when they call TELUS?
If so, then I think we should ALL ask for some kind of credit for this GRAVE INCONVENIENCE.
Look forward to hearing from all.
Thanks for letting me vent, and HAPPY NEW YEAR!!!