Terrible experience at CIBC

Jan 22nd, 2018 10:45 am

#1

superangrypenguin [OP]: Penalty Box; Aug 10, 2010; 781 posts; 198 upvotes; Mars.

Jan 22nd, 2018 10:45 am

This last year I have had terrible experiences with CIBC. On 3 separate calls this last year (2017), I was on hold an average of 37 minutes. I have been a CIBC customer since..2006 and when I called in for points or an annual fee credit at my upcoming renewal I was told to pound sand.

Anyways, I cancelled the card, and am wondering what other people's experience has been. I'm surprised CIBC never even budged (have always paid off the card in full, maybe that's why) and will signup with TD at their upcoming 25,000 promo in March (based on what I read on here).

Last edited by angel_wing0 on Jan 22nd, 2018 10:45 am, edited 1 time in total.
Reason: Offensive title

Don't be a cooch.

Jan 22nd, 2018 10:48 am

#2

gogoblender: Deal Addict; Oct 7, 2012; 1988 posts; 677 upvotes; Montreal

Jan 22nd, 2018 10:48 am

vliou wrote: ↑

This last year ... I called in for points

You called in to ask for extra points and have your annual fee credited ...
lol and this made you angry?

Last edited by gogoblender on Jan 22nd, 2018 10:48 am, edited 1 time in total.

+5

Jan 22nd, 2018 10:49 am

#3

mr_raider: Deal Expert; Feb 29, 2008; 29928 posts; 5423 upvotes; Montreal

Jan 22nd, 2018 10:49 am

Not me. They couldn't deal with the size of my endowment.

+2

Jan 22nd, 2018 10:56 am

#4

fuzzydealhunter: Deal Addict; May 1, 2015; 1030 posts; 825 upvotes; Toronto, ON

Jan 22nd, 2018 10:56 am

are you looking for recommendations on what to switch over too? not sure whats the purpose of this thread.

Bell 30gb Unlimited 5g plan (Throttled 512kbps) , Can INT Text, Can-US Calling, Int Dist Saver & Visual Voicemail for $45

Jan 22nd, 2018 11:00 am

#5

superangrypenguin [OP]: Penalty Box; Aug 10, 2010; 781 posts; 198 upvotes; Mars.

Jan 22nd, 2018 11:00 am

Just wanted to see what others have experienced on this topic (annual fee/points etc).

Don't be a cooch.

Jan 22nd, 2018 11:02 am

#6

fuzzydealhunter: Deal Addict; May 1, 2015; 1030 posts; 825 upvotes; Toronto, ON

Jan 22nd, 2018 11:02 am

not worth the effort for me, just cancel and move on to other cards with better rewards. Got to make them banks earn my business lol

Bell 30gb Unlimited 5g plan (Throttled 512kbps) , Can INT Text, Can-US Calling, Int Dist Saver & Visual Voicemail for $45

+2

Jan 22nd, 2018 11:33 am

#7

fadetogrey: Member; Jun 15, 2017; 464 posts; 190 upvotes

Jan 22nd, 2018 11:33 am

Depends on the agent you get. I would have called back.

Jan 22nd, 2018 2:10 pm

#8

starchoice: Deal Addict; Oct 13, 2007; 4796 posts; 3727 upvotes; Edmonton

Jan 22nd, 2018 2:10 pm

CIBC and Scotiabank fall into the same category - 'nuff said.

+1

Jan 22nd, 2018 2:43 pm

#9

MHC111688: Member; Oct 26, 2016; 278 posts; 162 upvotes

Jan 22nd, 2018 2:43 pm

So you called in, and demanded points / free annual credits? And their refusal to give you special privileges makes them a monster? I don't see how you even begin to connect the dots here. You don't get special gifts for doing what it is you're expected to do with a credit card. And 37 minutes would be a blessing after some of the call lengths I've had through TD.

+5

Jan 23rd, 2018 3:32 pm

#10

Webhead: Deal Fanatic; Sep 7, 2004; 8816 posts; 6427 upvotes; West GTEH!

Jan 23rd, 2018 3:32 pm

vliou wrote: ↑ Sorry for the overly graphic thread title.

This last year I have had terrible experiences with CIBC. On 3 separate calls this last year (2017), I was on hold an average of 37 minutes. I have been a CIBC customer since..2006 and when I called in for points or an annual fee credit at my upcoming renewal I was told to pound sand.

Anyways, I cancelled the card, and am wondering what other people's experience has been. I'm surprised CIBC never even budged (have always paid off the card in full, maybe that's why) and will signup with TD at their upcoming 25,000 promo in March (based on what I read on here).

Those days are gone. Customer Loyalty means nothing to these Big Banks(unless you have a LOT of business with them).
i.e. CIBC Petro card closing/conversion to Dividend Visa fiasco. CIBC converted some customers to Platinum DIvidend Visa and others to the regular Dividend Visa. Why? nobody will know the true reason.

Jan 23rd, 2018 3:48 pm

#11

gogoblender: Deal Addict; Oct 7, 2012; 1988 posts; 677 upvotes; Montreal

Jan 23rd, 2018 3:48 pm

Webhead wrote: ↑ Those days are gone. Customer Loyalty means nothing to these Big Banks(unless you have a LOT of business with them).
i.e. CIBC Petro card closing/conversion to Dividend Visa fiasco. CIBC converted some customers to Platinum DIvidend Visa and others to the regular Dividend Visa. Why? nobody will know the true reason.

I think both those cards, regular dividend and platinum dividend have different elligibility for credit needs

Jan 23rd, 2018 5:57 pm

#12

sonjeffnguyen: Jr. Member; Nov 20, 2011; 109 posts; 91 upvotes

Jan 23rd, 2018 5:57 pm

You gambled, and lost.

Serious: Generally there is a high switching cost for bank customers, i.e. customers are less likely to switch from a bank that they've been with for some years because all of the accounts that would need to be switched over.

Jan 23rd, 2018 6:31 pm

#13

ml88888888: Deal Fanatic; Jan 19, 2017; 9359 posts; 5600 upvotes

Jan 23rd, 2018 6:31 pm

starchoice wrote: ↑ CIBC and Scotiabank fall into the same category - 'nuff said.

I called in to have my annual fee on my Scotia Inf. visa to be waived and they did it 3 yrs in a row. I called in on Sat and the CSR asked me why They should waive my fee since they did for the last 2 yrs. I just said I am a good customer and she said ok.

Jan 23rd, 2018 9:27 pm

#14

MrCoolness: Newbie; Oct 4, 2015; 30 posts; 24 upvotes; Richmond Hill

Jan 23rd, 2018 9:27 pm

I walked into Tim Horton's once and asked them for a free coffee. They didn't give me one. Never going there again.

/Thread

+2

Jan 23rd, 2018 9:40 pm

#15

superangrypenguin [OP]: Penalty Box; Aug 10, 2010; 781 posts; 198 upvotes; Mars.

Jan 23rd, 2018 9:40 pm

MrCoolness wrote: ↑ I walked into Tim Horton's once and asked them for a free coffee. They didn't give me one. Never going there again.

/Thread

This analogy is absolutely terrible.

"I walked into Tim Hortons over the last year and spent $40,000 (as an example) while waiting an average of 15 minutes per drink while when I go to Starbucks I spent X and waited 2 minutes per drink. I went back in to ask Timmies for a free coffee last week and they said no. So never going there again", is more like it.

Don't be a cooch.

+1

Jan 24th, 2018 12:24 pm

#16

Webhead: Deal Fanatic; Sep 7, 2004; 8816 posts; 6427 upvotes; West GTEH!

Jan 24th, 2018 12:24 pm

gogoblender wrote: ↑ I think both those cards, regular dividend and platinum dividend have different elligibility for credit needs

For all the people who had the CIBC Petro Points card., some were converted to Platinum Dividend, some to regular Dividend.
I got shafted and got the regular Dividend. Even though my credit score is excellent and never missed a payment. I have other World Elite MC and Infinite Visa cards.
Eligibility? Don't think so. as per the OP's comment, CIBC sucks

+1

Jan 24th, 2018 12:30 pm

#17

gogoblender: Deal Addict; Oct 7, 2012; 1988 posts; 677 upvotes; Montreal

Jan 24th, 2018 12:30 pm

Webhead wrote: ↑ For all the people who had the CIBC Petro Points card., some were converted to Platinum Dividend, some to regular Dividend.
I got shafted and got the regular Dividend. Even though my credit score is excellent and never missed a payment. I have other World Elite MC and Infinite Visa cards.
Eligibility? Don't think so. as per the OP's comment, CIBC sucks

What's the reason they think your credit is not illegible for a higher rated dividend card?
Did you ask them?

My experience with CIBC is that they do product swapping on already existing products with no extra credit check
You can just call in now and see if your card is eligible for a product swap to one with better benefits, depending on your elligibility

They have three levels actually

regular, platinum and visa infinite

but i guess only the lower two were a part of the transfer from petro

Jan 24th, 2018 3:24 pm

#18

Arrgh: Deal Fanatic; Feb 15, 2006; 9172 posts; 3850 upvotes; Toronto

Jan 24th, 2018 3:24 pm

I just do product switch (of my aeropeso infinite card) to a no fee card. This way it keeps my credit history intact.

CIBC has promotion now for aeropeso infinite visa card, AF waived, 15k bonus points, and free supplementary cards. Just applied in branch and got it again. Same with other family members. Same promotion for their av card.

I already posted this info before.

Jan 24th, 2018 3:53 pm

#19

superangrypenguin [OP]: Penalty Box; Aug 10, 2010; 781 posts; 198 upvotes; Mars.

Jan 24th, 2018 3:53 pm

Arrgh wrote: ↑ I just do product switch (of my aeropeso infinite card) to a no fee card. This way it keeps my credit history intact.

CIBC has promotion now for aeropeso infinite visa card, AF waived, 15k bonus points, and free supplementary cards. Just applied in branch and got it again. Same with other family members. Same promotion for their av card.

I already posted this info before.

Sorry, relatively new here. Are you referring to the Aeroplan Infinite Card?

I don't see the free supplementary card or the annual fee waiver...

https://www.cibc.com/en/personal-bankin ... -card.html

Don't be a cooch.

Jan 24th, 2018 4:14 pm

#20

Arrgh: Deal Fanatic; Feb 15, 2006; 9172 posts; 3850 upvotes; Toronto

Jan 24th, 2018 4:14 pm

superangrypenguin wrote: ↑ Sorry, relatively new here. Are you referring to the Aeroplan Infinite Card?

I don't see the free supplementary card or the annual fee waiver...

https://www.cibc.com/en/personal-bankin ... -card.html

Yes. It's in branch only.

Actually their av cards has always had the promotion online and in branch. But av isn't as useful as ae.

+1