Credit Cards

Terrible experience at CIBC

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  • Jan 31st, 2019 10:37 pm
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[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.

Terrible experience at CIBC

This last year I have had terrible experiences with CIBC. On 3 separate calls this last year (2017), I was on hold an average of 37 minutes. I have been a CIBC customer since..2006 and when I called in for points or an annual fee credit at my upcoming renewal I was told to pound sand.

Anyways, I cancelled the card, and am wondering what other people's experience has been. I'm surprised CIBC never even budged (have always paid off the card in full, maybe that's why) and will signup with TD at their upcoming 25,000 promo in March (based on what I read on here).
Last edited by angel_wing0 on Jan 22nd, 2018 10:45 am, edited 1 time in total.
Reason: Offensive title
Don't be a cooch.
27 replies
Deal Addict
Oct 7, 2012
1780 posts
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Montreal
vliou wrote:

This last year ... I called in for points
You called in to ask for extra points and have your annual fee credited ...
lol and this made you angry?
Last edited by gogoblender on Jan 22nd, 2018 10:48 am, edited 1 time in total.
Deal Expert
Feb 29, 2008
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Not me. They couldn't deal with the size of my endowment.
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May 1, 2015
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Toronto, ON
are you looking for recommendations on what to switch over too? not sure whats the purpose of this thread.
Running successful Spotify group buy since June 2018
Running successful Netflix group buy since Dec 2017
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.
Just wanted to see what others have experienced on this topic (annual fee/points etc).
Don't be a cooch.
Sr. Member
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May 1, 2015
845 posts
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Toronto, ON
not worth the effort for me, just cancel and move on to other cards with better rewards. Got to make them banks earn my business lol
Running successful Spotify group buy since June 2018
Running successful Netflix group buy since Dec 2017
Member
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Jun 15, 2017
464 posts
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Depends on the agent you get. I would have called back.
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Oct 13, 2007
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CIBC and Scotiabank fall into the same category - 'nuff said.
Member
Oct 26, 2016
278 posts
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So you called in, and demanded points / free annual credits? And their refusal to give you special privileges makes them a monster? I don't see how you even begin to connect the dots here. You don't get special gifts for doing what it is you're expected to do with a credit card. And 37 minutes would be a blessing after some of the call lengths I've had through TD.
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Sep 7, 2004
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West GTEH!
vliou wrote: Sorry for the overly graphic thread title.

This last year I have had terrible experiences with CIBC. On 3 separate calls this last year (2017), I was on hold an average of 37 minutes. I have been a CIBC customer since..2006 and when I called in for points or an annual fee credit at my upcoming renewal I was told to pound sand.

Anyways, I cancelled the card, and am wondering what other people's experience has been. I'm surprised CIBC never even budged (have always paid off the card in full, maybe that's why) and will signup with TD at their upcoming 25,000 promo in March (based on what I read on here).
Those days are gone. Customer Loyalty means nothing to these Big Banks(unless you have a LOT of business with them).
i.e. CIBC Petro card closing/conversion to Dividend Visa fiasco. CIBC converted some customers to Platinum DIvidend Visa and others to the regular Dividend Visa. Why? nobody will know the true reason.
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Deal Addict
Oct 7, 2012
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Webhead wrote: Those days are gone. Customer Loyalty means nothing to these Big Banks(unless you have a LOT of business with them).
i.e. CIBC Petro card closing/conversion to Dividend Visa fiasco. CIBC converted some customers to Platinum DIvidend Visa and others to the regular Dividend Visa. Why? nobody will know the true reason.
I think both those cards, regular dividend and platinum dividend have different elligibility for credit needs
Jr. Member
Nov 20, 2011
109 posts
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You gambled, and lost. Face With Tears Of JoyFace With Tears Of JoyFace With Tears Of Joy

Serious: Generally there is a high switching cost for bank customers, i.e. customers are less likely to switch from a bank that they've been with for some years because all of the accounts that would need to be switched over.
Deal Fanatic
Jan 19, 2017
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starchoice wrote: CIBC and Scotiabank fall into the same category - 'nuff said.
I called in to have my annual fee on my Scotia Inf. visa to be waived and they did it 3 yrs in a row. I called in on Sat and the CSR asked me why They should waive my fee since they did for the last 2 yrs. I just said I am a good customer and she said ok.
Newbie
Oct 4, 2015
30 posts
24 upvotes
Richmond Hill
I walked into Tim Horton's once and asked them for a free coffee. They didn't give me one. Never going there again.

/Thread
[OP]
Penalty Box
Aug 10, 2010
781 posts
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Mars.
MrCoolness wrote: I walked into Tim Horton's once and asked them for a free coffee. They didn't give me one. Never going there again.

/Thread
This analogy is absolutely terrible.

"I walked into Tim Hortons over the last year and spent $40,000 (as an example) while waiting an average of 15 minutes per drink while when I go to Starbucks I spent X and waited 2 minutes per drink. I went back in to ask Timmies for a free coffee last week and they said no. So never going there again", is more like it.
Don't be a cooch.
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Sep 7, 2004
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gogoblender wrote: I think both those cards, regular dividend and platinum dividend have different elligibility for credit needs
For all the people who had the CIBC Petro Points card., some were converted to Platinum Dividend, some to regular Dividend.
I got shafted and got the regular Dividend. Even though my credit score is excellent and never missed a payment. I have other World Elite MC and Infinite Visa cards.
Eligibility? Don't think so. as per the OP's comment, CIBC sucks
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Oct 7, 2012
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Webhead wrote: For all the people who had the CIBC Petro Points card., some were converted to Platinum Dividend, some to regular Dividend.
I got shafted and got the regular Dividend. Even though my credit score is excellent and never missed a payment. I have other World Elite MC and Infinite Visa cards.
Eligibility? Don't think so. as per the OP's comment, CIBC sucks
What's the reason they think your credit is not illegible for a higher rated dividend card?
Did you ask them?

My experience with CIBC is that they do product swapping on already existing products with no extra credit check
You can just call in now and see if your card is eligible for a product swap to one with better benefits, depending on your elligibility
:)

They have three levels actually

regular, platinum and visa infinite

but i guess only the lower two were a part of the transfer from petro
Deal Fanatic
Feb 15, 2006
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Toronto
I just do product switch (of my aeropeso infinite card) to a no fee card. This way it keeps my credit history intact.

CIBC has promotion now for aeropeso infinite visa card, AF waived, 15k bonus points, and free supplementary cards. Just applied in branch and got it again. Same with other family members. Same promotion for their av card.

I already posted this info before.
[OP]
Penalty Box
Aug 10, 2010
781 posts
198 upvotes
Mars.
Arrgh wrote: I just do product switch (of my aeropeso infinite card) to a no fee card. This way it keeps my credit history intact.

CIBC has promotion now for aeropeso infinite visa card, AF waived, 15k bonus points, and free supplementary cards. Just applied in branch and got it again. Same with other family members. Same promotion for their av card.

I already posted this info before.
Sorry, relatively new here. Are you referring to the Aeroplan Infinite Card?

I don't see the free supplementary card or the annual fee waiver...

https://www.cibc.com/en/personal-bankin ... -card.html
Don't be a cooch.
Deal Fanatic
Feb 15, 2006
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Toronto
superangrypenguin wrote: Sorry, relatively new here. Are you referring to the Aeroplan Infinite Card?

I don't see the free supplementary card or the annual fee waiver...

https://www.cibc.com/en/personal-bankin ... -card.html
Yes. It's in branch only.

Actually their av cards has always had the promotion online and in branch. But av isn't as useful as ae.

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