It was not ignorance of the phone but ignorance of what is included and excluded in the out of country roaming packages (and not in the literature either). That lack of information was the reason I was refunded the charges.wal3145 wrote: ↑Cellphone providers needs to take customer service another step. Everytime they sell a phone, they should teach the customer the ins and outs of using it. How to place a call. How to receive a call. How to send a text message. How to change wallpapers....etc. This way the customer is no longer ignorant and cannot blame the provider when something doesn't go their way.
“Those people who think they know everything are a great annoyance to those of us who do.”