Third party travel booking random flight cancellation - Expedia
But frustrations and stress started 2 days ago, I thought using Expedia to book car rentals, hotels and flights for a large family trip was suppose to be less stressful.
1. 2 days ago, Received a cancellation email from Expedia that my child's flight is cancelled. I had to call both AC and Expedia CSR, spent 2 hours on the phone. At their ends, my child's flight still remains. They are not sure why the cancellation email was dispatched.
2. Half a day after, Our original 3pm returning flight was cancelled( or moved) , and automatically, Expedia placed all of us on a 1pm without our consent There were 5 flights available that day, I had to call in, spent more than an hour to adjust 8 passengers flight to a much preferred time instead.
3. Today at 3.22am, middle of the night, I received an email from Expedia that 4 of the passengers (including myself) returning flight was cancelled. My Expedia app shows it's cancelled, I checked AC booking, flight still available, our seats were still assigned. Called into Expedia CSR, they said they are not sure why you received a cancellation email, their system shows the reservation still remains. They are not sure why the cancellation email was dispatched.
A friend of mine explained to me that there are many glitches to third party booking recently, What's going on?