Wheels and Tires

Tire blew up on the highway due to a pothole, how do I get the city to pay for the repairs?

  • Last Updated:
  • Oct 24th, 2019 5:38 pm
[OP]
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Aug 22, 2017
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Tire blew up on the highway due to a pothole, how do I get the city to pay for the repairs?

As the title states, I drove over a pothole this morning that wasn't that visible. My tire blew up. I took pictures of the damaged tire and had CAA take my car to a mechanic to have the tires changed. How do I get the city to compensate me for the damages. What do I need to provide to the city? I believe other posters on this sub mentioned that this was the course of action to take in this type of situation.



EDIT:
From what I learned, for anyone else in the future, if a similar situation applies to you.
If you come across a pothole on the 400 series highway, which damaged your vehicle contact MTO.
http://www.mto.gov.on.ca/english/vehicl ... laim.shtml

Outside of the 400 series, and within Toronto, contact the city of Toronto.
https://www.toronto.ca/city-government/ ... le-claims/

If safely possible, take picture of the damage to your vehicle, pictures of the pothole. If you went through an insurer, they're logged information may be of help. If you used CAA, the CAA's driver notes on his service log could be used to provide you with backup.
However, realistically, a lot of the claims made to the city are denied.
"It’s important to know that the majority of property damage claims made against the City of Toronto are denied as City divisions regularly meet or exceed standard service levels."
Last edited by skyactiv0 on Oct 23rd, 2019 6:40 pm, edited 3 times in total.
36 replies
Deal Fanatic
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Jul 26, 2007
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Don't forget to go back to the hwy and take some pictures of the pothole and the street signs or surrounding landmarks.
Deal Expert
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take pics of the said pothole and use it as proof. I am sure the city's insurance claim process will ask for all the supporting proof.
Deal Guru
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Mar 9, 2007
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Think of the Childre…
Might want to warn us all where the pothole was eh?
skyactiv0 wrote: As the title states, I drove over a pothole this morning that wasn't that visible. My tire blew up. I took pictures of the damaged tire and had CAA take my car to a mechanic to have the tires changed. How do I get the city to compensate me for the damages. What do I need to provide to the city? I believe other posters on this sub mentioned that this was the course of action to take in this type of situation.

WOULD SOMEBODY THINK OF THE CHILDREN!!!
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Feb 6, 2017
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A pothole in Gatineau, Quebec blew 2 tires on my BMW a few years back, setting me back $800 in one shot as I had to buy 2 new tires. Tried to file a claim with the city, nogo they didn't bite one bit. Good luck.
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Aug 22, 2017
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HN12345 wrote: A pothole in Gatineau, Quebec blew 2 tires on my BMW a few years back, setting me back $800 in one shot as I had to buy 2 new tires. Tried to file a claim with the city, nogo they didn't bite one bit. Good luck.
What did they say when they denied your claim?
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peteryorkuca wrote: Don't forget to go back to the hwy and take some pictures of the pothole and the street signs or surrounding landmarks.
That's a good idea. Anything else I can provide? What else would the city ask for in terms of supporting evidence?
Deal Guru
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Oct 6, 2010
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Online form here:

https://www.toronto.ca/city-government/ ... rm/#header

Careful though when making a claim against the City for pothole damages it’s important to note that the City will not be responsible for your property damage if it has met the Provincial “Minimum Maintenance Standards for Highways in the City of Toronto”

https://www.toronto.ca/city-government/ ... le-claims/

EDIT: Nevermind, that's not for the city of Toronto. Anyways, hopefully the links help someone.
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Oct 16, 2019
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There shouldn't be any potholes on highway in October, they should have get it fixed before the winter. Highway potholes usually show up in the spring, near the entrance and exits.
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Aug 22, 2017
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Leungss wrote: There shouldn't be any potholes on highway in October, they should have get it fixed before the winter. Highway potholes usually show up in the spring, near the entrance and exits.
My car dipped while I was driving. Anyways, now I just need figure out a way of getting on to the highway to find that pothole and to take pictures without impeding traffic...

https://imgur.com/a/972Pmcf#rfzmbs4
https://imgur.com/a/K9pEmhT#8YCBaGu
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Holy! Face Screaming In Fear At least you are okay and able to pull over safely
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skyactiv0 wrote: My car dipped while I was driving. Anyways, now I just need figure out a way of getting on to the highway to find that pothole and to take pictures without impeding traffic...

https://imgur.com/a/972Pmcf#rfzmbs4
https://imgur.com/a/K9pEmhT#8YCBaGu
Only do this if it is absolutely safe to do so, otherwise, maybe just submit the claim form first with added remark explaining taking pics of the pothole on a 400 series highway is impossible.
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Aug 22, 2017
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booblehead wrote: Only do this if it is absolutely safe to do so, otherwise, maybe just submit the claim form first with added remark explaining taking pics of the pothole on a 400 series highway is impossible.
Yeah, might go with this route, I was struggling trying to wrap my head around how I could take pictures of the pothole

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