'Tis the season...for theft by courier
In the past week I have had packages stolen by them (even after they promised Amazon they would deliver the item when it vanished), and now all my packages are arriving opened by Intelcom.
I have been trying to solve this problem with support but it appears no one there understands English anymore. I sent the same message 3 times, rewording it every time and they never understood the point that they "shipped and sold" the item...all the while they tried to argue it was another retailer.
Finally my messages from them started to look like this:
"Due to the volume of packages we ship each day, it's impossible to locate and pull out a single package once an order has entered the shipping process. We are therefore unable to cancel this order for you."
Copy and paste garbage with zero proof reading. I received one of these that was about 8 paragraphs long and looked like it had been through the washing machine. I am at the point where I am just going to cancel my Amazon account because now after notifying them NOT to ship Intelcom they are shipping EVERYTHING Intelcom.
The most frustrating part is every communication method I try yields zero results. I guess this is the new face of Amazon.
Any other RFDers out there experiencing this as well?