I am livid. I just spent 30 minutes on the phone to confirm what height of mattress I am getting (10" or the advertised 12"). One agent saw the discrepancy. She transferred me to customer service for further clarification and they said 10. She sent me to customer resolutions who said on the "tools" she has, the mattress will be 10". I explained that had I not noticed this on the website I would have received this mattress that was falsely advertised to me and then I would have had to ship it back. She said it would cost $25 to ship it back so I had to decide before it goes through to the warehouse for delivery.
I asked if somebody could verify, at the warehouse, looking at the product, what the height actually is. She said she could not do it.
I then went on to explain that you're shipping what I assume will be a fair amount of these and many customers are being mislead. Furthermore, you switched the dimensions and didn't notify buyers! She said they would "eventually". When?!? AFter you've delivered them all.
I'm debating this but I'm thinking of cancelling my order. This is shady and not a way to do business.
Has anybody else had a different experience?
I asked if somebody could verify, at the warehouse, looking at the product, what the height actually is. She said she could not do it.
I then went on to explain that you're shipping what I assume will be a fair amount of these and many customers are being mislead. Furthermore, you switched the dimensions and didn't notify buyers! She said they would "eventually". When?!? AFter you've delivered them all.
I'm debating this but I'm thinking of cancelling my order. This is shady and not a way to do business.
Has anybody else had a different experience?