towing company refusing to give car to insurance
I was recently in my first accident in Toronto and knew nothing about not trusting towing companies. I just assumed these guys were somewhat regulated as they are given licenses by the city. Add the shock of a car crash, and I just let them take my car to their yard. After a few days I went to pick up my stuff from the car and told them to release it to my insurance company. Then my insurance is told that the towing yard will be closed for Christmas (during the most accident-prone period of the year? yeah right) and they would reopen after the holidays.
Now that they "reopened" they are playing around with the insurance company and won't grant them access to the yard.
I do not want to involve the police as tow companies do not have the best reputation and they have all my information.
Any suggestions or past experience?
Reason: requested edit/privacy reasons