That's great but my wife was in TD Visa customer service for over 15 years with them and knows exactly how the system works.JC0411 wrote: ↑ MasterCard and Visa's chargeback guidelines are very clear and sometimes you just have to escalate and read the reps the rules. You shouldn't have gone through insurance if Air Canada cancelled your flight; this should have been a chargeback. If you ever go through this again, Google TD's direct disputes phone number (administered by MBNA).
I also worked with them for a number of years as well.
Both of us were completely frustrated in dealing with this travel related issue.
Not only that but the TD customer service reps constantly tried to frustrate us and would not help in any way.
They would flatly lie to us and it's not like we spoke to only 1 or 2 reps. I spoke to at least 7 people at TD about this.