Trying to make a credit card(TD) bill payment minus the refund; Suddenly they expect me to pay full payment?
I don't do this a lot but when I get the refund after the statement date, I usually call TD Credit card company and tell them that I'll make a payment minus the refund made recently. I haven't had any problems or long conversations with them before. They all say sure, go ahead. That was it. No arguments or anything.
But then when I called them yesterday and talked with 2 people, they were giving me a lecture and insisted I must make a full payment. They both were making me feel like I'm doing something really wrong. I've never been late or missed the payment dates for almost 2 decades.
Again I don't this a lot. As far as I remember, last time I did was 2 years ago. It seems like that doesn't matter to them. They just told me to make a full payment, and then call them again to transfer the credit to my bank account. I was really appalled with these people because they kept saying, "the system doesn't allow it" when I told them, I don't want to waste my time by calling you again. It was like I was talking to the robots. Is there some kind of change of policies from TD or other credit card companies in this situation?
But then when I called them yesterday and talked with 2 people, they were giving me a lecture and insisted I must make a full payment. They both were making me feel like I'm doing something really wrong. I've never been late or missed the payment dates for almost 2 decades.
Again I don't this a lot. As far as I remember, last time I did was 2 years ago. It seems like that doesn't matter to them. They just told me to make a full payment, and then call them again to transfer the credit to my bank account. I was really appalled with these people because they kept saying, "the system doesn't allow it" when I told them, I don't want to waste my time by calling you again. It was like I was talking to the robots. Is there some kind of change of policies from TD or other credit card companies in this situation?