Shopping Discussion

U.S. customer launches $54-million lost laptop lawsuit against Best Buy

  • Last Updated:
  • Feb 24th, 2008 8:22 pm
Aug 14, 2007
443 posts

U.S. customer launches $54-million lost laptop lawsuit against Best Buy

Last Updated: Wednesday, February 13, 2008 | 3:22 PM ET

Source: CBC News

Link: ... ml?ref=rss

An American woman is suing electronics retailer Best Buy for $54 million US after her laptop was lost during repairs.

Raelyn Campbell, who works for a non-profit organization, filed the lawsuit in Washington, D.C., Superior Court in November after the retailer lost her computer, did not notify her of the loss and offered what Campbell considered inadequate reimbursement.

Campbell took her year-old laptop to Best Buy for repairs under warranty last year. In an interview with MSNBC, she said the repairs were expected to last six weeks, and three months later, after numerous calls to the retailer's help line, she learned her computer had been lost.

Campbell told reporters the company offered to reimburse her $900 for her $1,100 computer, an offer she called "insulting."

In a statement to AFP, a Best Buy spokesperson said Campbell was offered, and accepted, $1,100.35 for the laptop and a $500 gift card.

When she consulted a lawyer, Campbell says she learned she was at risk of identity theft because the computer contained personal information, including her tax returns, she told MSNBC. She immediately enrolled in an identity theft monitoring service.

She says she decided to sue the company, which operates stores in the U.S., Canada and China, to draw attention to the loss and the risk of identity theft.

"It's not 54 million dollars for a lost computer and content. It's 54 million dollars to try to motivate Best Buy to address its policies and expose another area that leaves people at risks of ID theft," she told AFP.

The sum of the lawsuit matches that sought by a U.S. judge who sued a family-run dry cleaning business for losing his pants. The case was eventually dismissed.

Campbell told AFP she deliberately chose to mimic the amount in that case.

"It's one thing if a mom-and-pop dry cleaner loses someone's pants; it's another thing if America's largest consumer electronics retailer does not have policies that protect its customers," she said.

Campbell said the case is due in court for a hearing Friday.
2 replies
Deal Addict
User avatar
Sep 24, 2007
1871 posts
She can't sue them for anything at all. She already settled when she accepted the $1100 and the $500 gift card. Game over for this frivolous lawsuit!