Uber Eats just started "Batch Order Routes" & it's terrible

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Nov 30th, 2020 8:39 am

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Jul 28th, 2020 9:43 pm

HghSsociety [OP]: Deal Addict; Feb 16, 2018; 1292 posts; 1306 upvotes

Jul 28th, 2020 9:43 pm

Uber Eats just started "Batch Order Routes" & it's terrible

Anyone order Uber Eats lately and have their food arrive much longer than normal? Blame their new "feature", not the restaurant.

Uber Eats started this new "feature" designed to help restaurants, (lol) called Batch order Routes. Basically it allows their drivers to pick up multiple orders from multiple restaurants and deliver them along their route. A driver can pick up up to 4 orders from different stores in a fixed area and deliver 4 orders at a time.So a driver can pick up an order from Store A, proceed to pick up another order from Store B, deliver Store B's menu item to the customer and pickup another order from Store C, deliver store C's order to the customer and then proceed to deliver store A's meal which has been in transit for 30-40 minutes more than it needed to.

They introduced this a few days ago and we have had extreme delivery delays ever since it was implemented. Orders are taking as long as 45-50 minutes to reach a customer after the driver has left our store. Best thing about this new feature is we can choose to "opt out" and have things stay the same but if we choose this option, our customers will incur higher delivery fees and longer wait times as our store is put in low priority in the que.

I think we are done with Uber. Just curious to know if other shave experienced long delays in the last few days?

18 replies

Jul 28th, 2020 10:25 pm

playnicee1: Deal Expert; Feb 9, 2012; 19929 posts; 6859 upvotes; Toronto

Jul 28th, 2020 10:25 pm

Sounds like Uber users should only order salads, cold sandwiches and other foods that can be delivered cold and it won't matter...?? lol

If it ain't broke, don't fix it!

+2

Jul 28th, 2020 10:36 pm

yesnomaybe: Deal Addict; Dec 29, 2012; 2139 posts; 2215 upvotes; Toronto

Jul 28th, 2020 10:36 pm

Did not see this when I ordered yesterday. Delivery was on time. Where do you live OP?

Jul 28th, 2020 10:39 pm

HghSsociety [OP]: Deal Addict; Feb 16, 2018; 1292 posts; 1306 upvotes

Jul 28th, 2020 10:39 pm

yesnomaybe wrote: ↑ Did not see this when I ordered yesterday. Delivery was on time. Where do you live OP?

Our locations are in the Durham Region area. We have had some deliveries arrive in a normal time frame as we can see the exact time the order reaches the customer but about 1/2 of the orders since this has been implemented are taking much longer than normal after they leave our stores.

+1

Jul 28th, 2020 10:46 pm

yesnomaybe: Deal Addict; Dec 29, 2012; 2139 posts; 2215 upvotes; Toronto

Jul 28th, 2020 10:46 pm

HghSsociety wrote: ↑ Our locations are in the Durham Region area. We have had some deliveries arrive in a normal time frame as we can see the exact time the order reaches the customer but about 1/2 of the orders since this has been implemented are taking much longer than normal after they leave our stores.

Oh wait, you're the restaurant?

Jul 28th, 2020 10:48 pm

HghSsociety [OP]: Deal Addict; Feb 16, 2018; 1292 posts; 1306 upvotes

Jul 28th, 2020 10:48 pm

yesnomaybe wrote: ↑ Oh wait, you're the restaurant?

uh, yes. You might want to read the OP again?

+6

Jul 28th, 2020 10:49 pm

rjones416: Penalty Box; Dec 9, 2008; 1067 posts; 117 upvotes; Toronto

Jul 28th, 2020 10:49 pm

I don't notice anything. Sometimes my driver drops off another delivery before mine but that has been going on for a long time now.

Jul 28th, 2020 10:53 pm

death_hawk: Deal Expert; Aug 22, 2006; 29370 posts; 14873 upvotes

Jul 28th, 2020 10:53 pm

Just? I thought this was always a thing.

Also (some) drivers do this with multiple apps anyways so nothing really changes.
It sure sucks for everyone else (the restaurant and the consumer) though.

Do you not have anything else to do rather than argue with strangers on the internet

Nope. That's why I'm on the internet arguing with strangers. If I had anything better to do I'd probably be doing it.

+1

Jul 28th, 2020 11:00 pm

HghSsociety [OP]: Deal Addict; Feb 16, 2018; 1292 posts; 1306 upvotes

Jul 28th, 2020 11:00 pm

death_hawk wrote: ↑ Just? I thought this was always a thing.

Also (some) drivers do this with multiple apps anyways so nothing really changes.
It sure sucks for everyone else (the restaurant and the consumer) though.

It's always been a thing where a restaurant can have an Uber driver pick up 2 deliveries at the same time from the same location and then deliver them. It's called "batch ordering." This is new; it's a new feature called "Batch order routes" which allows an Uber driver to pick up to 4 different deliveries from 4 different locations which can lead up to 8 different stops before food gets delivered.

Drivers do use multiple apps however this is a lot worse. The amount of orders that have taken extremely long to deliver starting the day this new feature rolled in can't be a fluke. Anyways I was just curious to see if anyone has ordered Uber in the last few days and had extremely long wait times.

+1

Aug 6th, 2020 7:42 pm

rockarolla99: Newbie; Feb 16, 2018; 2 posts; 1 upvote

Aug 6th, 2020 7:42 pm

As someone who is well past platinum and heading towards diamond (meaning I use Ubereats alot - used to be for business travel and per diem and now out of boredom of cooking) I've noticed orders taking WAY longer than they used to. Uber has issued us so many "sorry your order is taking so long" free deliveries, and discounts on next orders we can't even use them lol. I was wondering, it's like been in the last month or so...our food arrives stone cold - we have to microwave all of it. I was so happy when we ordered from our fav fish and chips place and we got a bicycle deliver, which used to suck, but now it's great as they don't generally do a bunch of other drop offs. We're in Toronto proper. Might try skip the dishes or door dash and see.

Aug 6th, 2020 9:41 pm

HP_John: Deal Fanatic; Jan 21, 2008; 7576 posts; 3839 upvotes

Aug 6th, 2020 9:41 pm

rockarolla99 wrote: ↑ As someone who is well past platinum and heading towards diamond (meaning I use Ubereats alot - used to be for business travel and per diem and now out of boredom of cooking) I've noticed orders taking WAY longer than they used to. Uber has issued us so many "sorry your order is taking so long" free deliveries, and discounts on next orders we can't even use them lol. I was wondering, it's like been in the last month or so...our food arrives stone cold - we have to microwave all of it. I was so happy when we ordered from our fav fish and chips place and we got a bicycle deliver, which used to suck, but now it's great as they don't generally do a bunch of other drop offs. We're in Toronto proper. Might try skip the dishes or door dash and see.

If your food is arriving stone cold, picking it up yourself may be a better option. You'd save money on service fees, delivery charge, & tip, & your food would be hotter as well (bonus, ordering direct from restaurant, they don't have to pay Uber 30%). I find after all those extra charges, services like Uber Eats end up being very expensive. If I'm ordering from a restaurant, the last thing I want is stone cold food.

+5

Aug 13th, 2020 10:04 pm

djfunk: Sr. Member; Mar 4, 2010; 564 posts; 282 upvotes; Toronto

Aug 13th, 2020 10:04 pm

Hey, so since i was laid off back in April, i've been driving for ubereats and trust me, as a driver this sucks for us as well. When i get a 'ping' it shows i have 2+ orders. It doesn't give me the option to decline one or select route or anything. Today i picked up Mediterranean food, swiped i picked it up then it sent me a block away to a florist. At least i was able to drop off the luke warm food first before dropping the flowers off.

Btw, the base pay for the 25 minutes and 8km was under $10 (gross not net)

+5

Aug 14th, 2020 11:51 am

b31770: Deal Addict; Nov 22, 2012; 1821 posts; 1834 upvotes; VANCOUVER

Aug 14th, 2020 11:51 am

djfunk wrote: ↑ Hey, so since i was laid off back in April, i've been driving for ubereats and trust me, as a driver this sucks for us as well. When i get a 'ping' it shows i have 2+ orders. It doesn't give me the option to decline one or select route or anything. Today i picked up Mediterranean food, swiped i picked it up then it sent me a block away to a florist. At least i was able to drop off the luke warm food first before dropping the flowers off.

Btw, the base pay for the 25 minutes and 8km was under $10 (gross not net)

Upvoted. Thanks for the insight.

Aug 21st, 2020 9:34 am

insync44: Deal Addict; Dec 22, 2010; 1839 posts; 423 upvotes; BC

Aug 21st, 2020 9:34 am

I find Uber Eats good & fast. But Restaurant Menus are terrible ordering through a delivery service. Better to order the normal menu and pick up.

“I want my children to have all the things I couldn't afford. Then I want to move in with them.”

Oct 23rd, 2020 11:42 am

JC0411: Jr. Member; Jan 2, 2020; 102 posts; 102 upvotes

Oct 23rd, 2020 11:42 am

I recently placed an order with Uber Eats, $64 for two people with a promo code. Food arrived cold. While it's true you can choose to pick up, some restaurants are only available for delivery.

Oct 23rd, 2020 3:57 pm

WMPCOT: Deal Addict; Apr 26, 2013; 4019 posts; 3900 upvotes; Toronto

Oct 23rd, 2020 3:57 pm

JC0411 wrote: ↑ I recently placed an order with Uber Eats, $64 for two people with a promo code. Food arrived cold. While it's true you can choose to pick up, some restaurants are only available for delivery.

Surely if you call the restaurant directly and order you can pick it up, I'd go as far as to say most restaurants would prefer this.

Oct 23rd, 2020 4:10 pm

JC0411: Jr. Member; Jan 2, 2020; 102 posts; 102 upvotes

Oct 23rd, 2020 4:10 pm

WMPCOT wrote: ↑ Surely if you call the restaurant directly and order you can pick it up, I'd go as far as to say most restaurants would prefer this.

There seems to always be an incentive to use the Uber Eats app due to their promotions.

+1

Nov 29th, 2020 7:58 pm

extnct: Jr. Member; Jul 27, 2008; 159 posts; 20 upvotes; Toronto

Nov 29th, 2020 7:58 pm

I ordered a steak dinner tonight and the driver came on bicycle 45 minutes late. They made 3 other stops before mine and everything was stone cold.

I tried contacting customer service but they wouldn't even offer a credit.
It's not the first time this has happened but tonight really got on my nerves. I've spent over $4000 with Uber Eats this year since the pandemic hit I cook at home less and I've been trying to support small restaurants.
I live in downtown Toronto, I'll just choose closer restaurants from now on, get an insulated bag and pick up orders myself.

Update: I explained I never chose for my order to get queued behind others, and it's wrong for them to do that without permission when customers are expecting hot food.
They blamed the restaurants packaging and "various factors" the driver could face that lead to delays, basically customer service deflecting and never admitting fault.
I don't want to deal with that crap anymore. I completely deleted by Uber account. I had a 4.95 passenger score and 100s of rides since 2015 but that didn't mean anything.
I ordered 2 collapsable insulated bags online tonight, one for regular food and one specifically for pizza. Happy to pick up my own food and user another ride hailing service, anything but Uber. Never again.

+2

Nov 30th, 2020 8:39 am

The_Professor: Deal Addict; Jan 14, 2007; 4672 posts; 1932 upvotes; GTA

Nov 30th, 2020 8:39 am

I live in the GTA burbs and am also now seeing Uber do this for some of our food deliveries. Most of the food we order gets reheated anyways upon arrival so that part doesn't bother me too much, but the additional wait time is brutal. One order took 1.5 hours to arrive after we ordered because the driver made a collection and stop in between picking up our order and delivering it.

I'm definitely going to favor Skip for now but I suspect it may only be a matter of time before they begin doing this too.

+1

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