Uber Eats just started "Batch Order Routes" & it's terrible
Uber Eats started this new "feature" designed to help restaurants, (lol) called Batch order Routes. Basically it allows their drivers to pick up multiple orders from multiple restaurants and deliver them along their route. A driver can pick up up to 4 orders from different stores in a fixed area and deliver 4 orders at a time.So a driver can pick up an order from Store A, proceed to pick up another order from Store B, deliver Store B's menu item to the customer and pickup another order from Store C, deliver store C's order to the customer and then proceed to deliver store A's meal which has been in transit for 30-40 minutes more than it needed to.
They introduced this a few days ago and we have had extreme delivery delays ever since it was implemented. Orders are taking as long as 45-50 minutes to reach a customer after the driver has left our store. Best thing about this new feature is we can choose to "opt out" and have things stay the same but if we choose this option, our customers will incur higher delivery fees and longer wait times as our store is put in low priority in the que.
I think we are done with Uber. Just curious to know if other shave experienced long delays in the last few days?