Ultimate Dining Card - $175 Bonus Expired
I am looking for opinions on this promotion. I received a $50 Cara (Ultimate Dining) gift card with the bonus $175 in coupons for Christmas. Last week I logged onto the website to see what coupons were available and they were all expired. I called customer service and they said that all the coupons expire 90 days after the card is PURCHASED.
It does not say that anywhere on the card. It directs people to the website to see the list of coupons.
I believe my gift card was purchased at a Shopper's Drug Mart in November during a promotion that gave bonus points if a certain value of gift cards was purchased.
My opinion is that this is false advertising and I think Cara should stop this promotion and offer some sort of compensation for those that purchased this.
Should a customer be expected to visit the website before purchasing to see the rules? Imagine an older person who doesn't use the internet seeing the offer and thinking they are buying a great gift. Isn't it assumed that the coupons will not expire or have an expiration date from when the card is ACTIVATED on their website?
It may sound trivial but I am thinking that a class-action could be a possibility. I have definitely seen cases where the advertising was much less misleading.
I have had many customer service issues with Cara and have never received a satisfactory response. When I called the number on the Ultimate Dining Card website, even they would not take my complaint and gave me another number to call.
Of course I can stop using this chain of restaurants but they own most of the cheaper restaurants in the city. Having a $50 gift card kind of forces me to use them at least once more unless I want to lose the value that someone generously gave me.
Please don't troll or call me names, if you disagree, that is totally fine.