Personal Finance

Unable to change CRA direct deposit info

  • Last Updated:
  • Oct 19th, 2020 11:57 am
[OP]
Sr. Member
Oct 28, 2015
660 posts
195 upvotes
Nobleton, ON

Unable to change CRA direct deposit info

I had switched a bank but CRA web is not able to update direct deposit info, the following error is what I got:

We cannot process your request at this time. We regret the inconvenience. Please try again later.

what should I do next?
5 replies
Jr. Member
Dec 6, 2016
181 posts
89 upvotes
Calgary, AB
You have to call CRA right now to update your dd info.
Deal Addict
User avatar
Aug 6, 2006
1410 posts
5322 upvotes
You need to call 1-800-959-8281 (Menu Options 5 and then 2 are the quickest way to reach an operator who will then ask enhanced identification questions (ensure you have your previous years tax information as they always ask me my Total Income from 2019 and 2018, and previous addresses they had on file).

Also have the previous banking information you had on file with them as they will require confirmation of that as well,
Deal Fanatic
User avatar
Dec 28, 2007
8055 posts
4451 upvotes
Alberta
Karebear77 wrote: You have to call CRA right now to update your dd info.
Good luck with that. I called on Friday and was on hold for over 4hrs.

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