You forgot:Neil wrote: ↑It's a good question. To predict future response we can look at past behavior.
In response to customer complaints, they completely banished those infernal mail in rebates.
In response to having too few deals, they are now sourcing items by the thousands for this sale. Thousands! Compare that with the competitors.
In response to people not knowing quantities, they advertise them and display the stock counters in real time on the internet for anyone who wants to see them.
In response to an unfair bundling fiasco they stopped it immediately, and are apologizing, refunding, and reviewing the whole situation.
In response to limited customer service hours, they expanded to a 24x7x365 call center.
In an effort to improve service, they have a web forum with real people that give answers within a few minutes and have power to contact stores directly to resolve issues.
SO when considering what they will do in the future, consider these behaviors. Maybe they'll do something dumb or evil, but then again, maybe they won't.
Employ people to act as regular forum members on sites that are about shopping.
Said members talk about Futureshop as much as possible, attempting to throw in false negatives (i.e "oh im having trouble with FS, i hate them.., but wait look what did they for me, WOW amazing company!") which pretty much sums up your posts back to 2004. Btw, I've seen that taught in training, for sales floor staff to feign dislike towards their own company then switch it around in order to gain trust with the customer.
But, when it comes to any members of the public forum which supports freedom of speech saying something negative about FS, these Futureshop members attack others viciously resorting to personal attacks.
I think it's established that everyone here understands you have affiliation with FS. Now, when you do caught (not an "if", but when) we're also submitting it to the media. It will hurt FS much more than what you're trying to do right now, which is silence everyone. I highly suggest, if you do care about keeping your position/rank, to kindly help soothe the upset members and go away quietly before you slip up.
Any media reading (and they are) will see your answers as canned and definitely aligned with FS, it's common sense.