Cell Phones

Unlock Telus phone?

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  • Oct 5th, 2019 5:35 am
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[OP]
Deal Addict
Dec 29, 2012
1863 posts
449 upvotes
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Unlock Telus phone?

I have a Galaxy S7 with 2 year Telus contract expiring mid October. I've called twice and they won't tell me how to unlock my phone or whether I can transfer my current number with them to another carrier. Looking at Zoomer which is $20 cheaper a month if I bring my old phone. Can I just let the Telus contract run out, not renew, and take it to a cell phone store to get it unlocked? What's the probability I can transfer my number from Telus to Zoomer? They're being so devious and vague. Service must be reliable so any suggestions please?
12 replies
Deal Addict
User avatar
Mar 23, 2011
1634 posts
649 upvotes
When you bought the S7 the box had the codes on it to unlock your phone.
Alex
[OP]
Deal Addict
Dec 29, 2012
1863 posts
449 upvotes
In Hiding
sherman51 wrote: When you bought the S7 the box had the codes on it to unlock your phone.
Thanks, I'll try to find the box which I probably discarded. Would Samsung know if I called them - is there a serial number somewhere on/in the phone?
Deal Fanatic
User avatar
Dec 28, 2007
7798 posts
4133 upvotes
Alberta
Contact Samsung Canada. I used they're chat line and they unlocked a S7 for me last year. You will need the IMEI for them to do it.
Deal Addict
Jan 13, 2014
1925 posts
1036 upvotes
Calgary
Also file a complaint with the CCTS as Telus is violating the wireless code for refusing to unlock the device.

Samsung chat is the way to go though.
Deal Expert
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Dec 12, 2009
19435 posts
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Toronto
OP, based on the ongoing Zoomer thread, their deals are best if you take one of their phones and effectively lock in for 24 months. If you think their service works for you and don't plan on leaving, then there is nothing lost in taking what would be a free phone if you stay the entire 24 month duration. As for phone unlocking, just out of principle, I would contact Telus for the unlock code and if they give you grief, document it and use it in a CCTS complaint. As noted Samsung would be the alternate path for the unlock code. Since Telus made money on the phone sale, make them earn a living.
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[OP]
Deal Addict
Dec 29, 2012
1863 posts
449 upvotes
In Hiding
will888 wrote: OP, based on the ongoing Zoomer thread, their deals are best if you take one of their phones and effectively lock in for 24 months. If you think their service works for you and don't plan on leaving, then there is nothing lost in taking what would be a free phone if you stay the entire 24 month duration. As for phone unlocking, just out of principle, I would contact Telus for the unlock code and if they give you grief, document it and use it in a CCTS complaint. As noted Samsung would be the alternate path for the unlock code. Since Telus made money on the phone sale, make them earn a living.
Ok, called Telus and asked for loyalty discount, no luck - still $58 for 3GB. Called Zoomer and signed up $36 for 4GB plus 400 talk minutes, 2 year contract, free Huawei P20.

Now, do I ask Telus to unlock my current phone before or after Zoomer ports my number to them? I also need to transfer my contacts and files across, maybe wipe it and keep it as backup. Must admit both chat reps provided polite service.
Deal Expert
User avatar
Oct 28, 2004
21114 posts
2474 upvotes
Toronto
Unlock your phone with Telus before porting......they should do it.

For contacts and backup/restore, that would be for you to do. Samsung should have software to do it yourself...

Gluck!
Sr. Member
Jul 19, 2010
600 posts
241 upvotes
Calgary
You can request the unlock from the website. Just Log into your Telus mobility account..
Jr. Member
User avatar
Aug 1, 2018
106 posts
72 upvotes
S/W, Ontario
Telus will email you the Unlock Code for Free, did the exact something with Koodo on my S7.
Deal Fanatic
Sep 29, 2005
5662 posts
1162 upvotes
Montreal
Rogers unlocked my friend's locked phone after she moved to Videotron. It was quite painless even though she was no longer a customer. Presumably Telus should be the same.
Phils
[OP]
Deal Addict
Dec 29, 2012
1863 posts
449 upvotes
In Hiding
Ok, one Telus chat rep told me they could not find an unlock code for my phone, so I called Samsung and they told me it was already unlocked. Zoomer phone should arrive this week. Hoping I can transfer files and contacts via Bluetooth to a Huawei from my Galaxy. Saving $310+ per year moving to Zoomer, hope service is reliable.
Sr. Member
User avatar
Jun 1, 2007
543 posts
112 upvotes
Toronto
Speak to Telus tech support. They’ll unlock it for you.

Just pop on a non-Telus sim to verify they unlock.

Worst case, buy the unlock code on eBay for $2.

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